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Verified Reviewer

Etsy - Fraudulent charges

My debit card was charged by etsy for something I don't recognize. And I did not order anything.Shrug
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ID
#2314502 Review #2314502 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • No customer service phone number
Loss
$85
Preferred solution
Full refund

Etsy - Suspended Buyer Account

3.2
Details
My account has been suspended with no explanation and no response to my requests. I have only purchased and never have done anything other than that. The order is for me as I survived a fight with Covid, Ive paid all accounts on time so I dont understand what is going wrong,

User's recommendation: Beware.

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ID
#2306450 Review #2306450 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Good product
  • Great producrs
Cons
  • Response time
  • Customer service
Preferred solution
Let the company propose a solution

Etsy - I haven't received my refund Now what's taking so long

I ordered the Chicago Bulls authentic black shorts size medium for $60.99 September 1 2020 and not received them Jeffrey Harrison Address 8821 North Hill N Dale Street Apt 77 Spokane WA 99218-****
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ID
#2299219 Review #2299219 is a subjective opinion of poster.
Location
Spokane, Washington
Service
Etsy Customer Care
Pros
  • Etsy problem
  • Too hard to get help
Cons
  • Not sent as adverticed

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Verified Reviewer

Etsy - Order issues

I have bought mask shields and it can't be adjusted so it's not fit into my face. Do u have any ideas for fix this problem??
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ID
#2277679 Review #2277679 is a subjective opinion of poster.
Service
Etsy Customer Care
Preferred solution
I have bought 3 face shields and it can't be adjusted and not fit into my face. Do you have any solution for this isdues

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Verified Reviewer

Etsy - Suspended account

3.9
Details
Hi so I updated my billing information and am able to pay now and Id really love it if you can unsuspend my account please and thank you and not make it so hard to unsuspend! And dont take away my ability to buy things!
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ID
#2277567 Review #2277567 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Large variety of sellers
  • Dealing directly with craftsmen
Preferred solution
Unsuspend my account!

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Verified Reviewer

Etsy - Need to speak with someone asap regarding issue

I have made several attempts to email you to ask someone to please call me regarding an issue with one of your sellers here on Etsy. I am a customer &; need this problem addressed asap. I need to speak with someone, I cannot email the whole problem, it is too long & detailed. This is very important & Esty needs to be aware of this. Please call me any day of the week after 2:00pm my time. I live in New York USA. My phone number is 516-509-****. I am hoping to hear from someone asap. Thank you, Deanna Bondi
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ID
#2253184 Review #2253184 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Scammed by seller on etsy
Preferred solution
Let the company propose a solution

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Verified Reviewer

Etsy - Unresolved claim

1.5
Details
Etsy - Unresolved claim
Etsy - Unresolved claim
Etsy - Unresolved claim
Etsy - Unresolved claim
I have exhausted all attempts to contact Etsy on an unclaimed case. I ordered an item on May 16, 2020 from RD Primitive Home Decor. Unable to get any results from the seller, I contacted Etsy MANY times. I filed a case, and still have no results. Contacting Etsy has been a continual loop of chatting, link to file a complaint, and back again. There is no phone number to call. I would like to get a refund for the $611.00 that I paid! I would like to mention that I have never has a problem with Etsy, or any purchase before.

User's recommendation: We ware.

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ID
#2244906 Review #2244906 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • No phone to call etsy no emailhard to get through to anyone
  • Steel your money
  • False statement of shipping
Loss
$611
Preferred solution
Full refund

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Verified Buyer

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Etsy - I Need Your Help
Etsy - I Need Your Help
I bought a purse of of Etsy the other day from a store called BUGHATSELLUK (179416****) and I was checking up on the order when the order simply didnt exist anymore. The store didnt exist and the actual item didnt exist. I SPENT A TOTAL OF $313.04 ON AN ITEM THAT DOES...
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ID
#2232581 Review #2232581 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Etsy has great service when the stores are real
Cons
  • There are a lot of scammers
Loss
$313
Preferred solution
Full refund

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Verified Reviewer

Etsy - Scammed on Credit card.

1.0
Details
Mary Marshall aberfal@***.ca I have 3 charges on my Master Card amounting to over $300 . Never ordered , never received . How can I fix this with Etsy ?
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1 comment
Machele
#1937202

Don't bother with Etsy. Just call the number on the back of the card and report a fraudulent purchase(s). This is why using a credit, and not a debit card is wise.

ID
#2229496 Review #2229496 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Too many vendors and they are unaware of fraudulent activities
Cons
  • Unauthorized purchase on my credit card
Loss
$300
Preferred solution
Full refund

Etsy Reviews

  1. 565 reviews
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  5. 62 reviews
Etsy reviews

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Verified Reviewer

Etsy - A problem to join customer service

5.0
Details
I was having a problem with m'y Etsy account and i didnt find a direct way to contact the customer service

User's recommendation: Via this application Etsy was conctacted and they reply to m'y message and i was si happy.

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ID
#2224926 Review #2224926 is a subjective opinion of poster.
Service
Etsy Customer Care

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Verified Reviewer

Etsy - UNPROFESSIONAL AS ***

Etsy - UNPROFESSIONAL AS ***
Etsy up and deleted my account for no reason! Im not able to contact anyone, no one has contacted me. They dont respond to emails. Im seeing cases I cant even respond too. How the *** do have any right to just take my shop and not have any reasoning behind it. I HATE ETSY THEY CAN SUCK A *** AND DIE

User's recommendation: I WOULD NEVER RECOMMEND THIS TRASHY *** SITE TO ANYONE! You can’t even speak to anyone if you needed help!

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ID
#2220113 Review #2220113 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • There are no pros
Cons
  • Inability to contact etsy directly
  • Poor seller tools and no phone number to dispute order
  • Customer service behaving like criminals
Loss
$500
Preferred solution
GIVE ME MY *** ACCOUNT BACK

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Etsy - Order

1.0
Details
Ive sent you email, i need to return the product received and i cant seem to be able to contact anyone
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ID
#2218041 Review #2218041 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Are good at ignoring merchants
  • Seller customer service
Loss
$15
Preferred solution
Full refund

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Verified Reviewer
3.8
Details
I'm stuck in the Australian version of Etsy for some reason.
Somehow I'm stuck in the Australian version of Etsy, but I'm in America. Don't get me wrong, I love Australian and have a good friend that lives in Perth, but being now stuck in this version means I've lost all my original shop favorites, followings and followers. I...
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ID
#2215172 Review #2215172 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Excellent diversity of products
  • Until recently i thought it was a nice website
Cons
  • Unable to post to their forum
  • No response from esty
  • No real contact form
Preferred solution
Let me back into the U.S. version of Etsy

Etsy - I can't sign in due to two-factor authentication

3.0
Details
I can't sign in because of two-factor authentication which means I can't use the help section of your website nor can I call you! I need help signing in! I had to change my phone number and now I need to update my phone number so that two-factor authentication sends the code to the CORRECT phone number. And the ONLY way you can get help is by signing in.
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ID
#2207576 Review #2207576 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Good selection of items to choose from
  • Great products
Cons
  • Are terrible at communication
  • Too hard to get help
  • No customer dispute phone number
Preferred solution
I need to be able to sign in!!!!!

Etsy - To cancel order

5.0
Details
I was trying to get someone to help me cancel my order. I finally realized how to contact the person that I bought the fabric from. She canceled it with no problem.

User's recommendation: She was great.

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ID
#2204594 Review #2204594 is a subjective opinion of poster.
Location
Huntington Beach, California
Service
Etsy Customer Care