Product: Etsy Customer Care Clear all filters (45 of 45 reviews match)
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Etsy - Package

Whether I receive my package or return it the experience with Etsy customer service has been horrible. Will not purchase from them again. Package shipped from IntelligentCosmetics UK to Etsy U.S. Communication from ItelligentCosmetics was fine But with Etsy I have no idea when the package will arrive & No Tracking No. to track it myself. No Communication whatsoever just plain- bad. {{REDACTED}}
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Etsy Customer Care
#1180424
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Etsy closed case without resolution

Seller sent faulty product and refused to allow me to send it back, refused to assist me with my problem in any way. Etsy closed case without resolution. Etsy does not stand behind its customers, and the vendors know it. Will not shop etsy again, cannot trust all vendors to be honest. Total rip off! Dont shop with millbrook company on etsy.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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Etsy Customer Care
#1133452
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“ENFORCE YOUR Published Policies” Shame on you Etsy for NOT enforcing YOUR published policies. This is published on your website” We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We...
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1.0
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Etsy Customer Care
I liked
  • Etsy when it cared about customers - pre ipo
  • Products until now
I didn't like
  • Failure to honor their policies
#1102088
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Also had a bad experience with Etsy
I complained to Etsy about a seller who I believed misrepresented the product he was selling on their platform. Etsy never investigated instead, only stated that the complaint would be put on seller's file. I lost the amount it cost to courier the items back to seller....
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Anonymous
Poet777

I ordered a vintage mirror. Looked like all was set, then shipping cost was "too much" so seller was refunding my $$. I contacted the seller and said I was willing to pay the ...

1.0
Product
Etsy Customer Care
I didn't like
  • I was left at the mercy of the seller
#1095618
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Horrible- Horrible - Horrible You can not get a human on the phone and they are rude via email and show they don not care for customers at all !It was one of the worst experiences I ever had dealing with a company. The person I had dealings with would be fired he he...
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Etsy Customer Care
#1073717
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I have contacted the New York BBB on etsy and they refused to give me her full name. They don't even about intellius. or any of the search engines. I can't down load a picture but you can go there and see what her last order was and it was on or before February....
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2.0
Product
Etsy Customer Care
I liked
  • Some good sellers
  • Most of the sellers are reliable
I didn't like
  • Poor customer service
  • Not receiving my money
#1072466
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Etsy - On hold for over an hour!

Needed to get a hold of Etsy customer service. And was on hold for over an hour. Nothing resolved. Upset.
Product
Etsy Customer Care
#1052059
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Etsy - Need a call back

On hold to long l had other things to do.
1.0
Details
Customer service
Product
Etsy Customer Care
#1044383
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I placed order 1192649447 on 4/14/17 and received an email on 4/16/17 stating I will be receiving my order 1192649447 7/8 business days.Then on 4/22/17 I received another email stating my order will not ship until 4/28/17. I returned an email asking was she positive...
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1.0
Product
Etsy Customer Care
#1041149
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Etsy Customer Care Review

10 minutes holding no answer want to know shipping date.
1.0
Details
Customer service
Delivery Service
Reliability
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Etsy Customer Care
#1036895
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