Product: Etsy Customer Care Clear all filters (44 of 44 reviews match)
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“ENFORCE YOUR Published Policies” Shame on you Etsy for NOT enforcing YOUR published policies. This is published on your website” We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We...
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1.0
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Etsy Customer Care
I liked
  • Products until now
  • Etsy when it cared about customers - pre ipo
I didn't like
  • Failure to honor their policies
#1102088
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Also had a bad experience with Etsy
I complained to Etsy about a seller who I believed misrepresented the product he was selling on their platform. Etsy never investigated instead, only stated that the complaint would be put on seller's file. I lost the amount it cost to courier the items back to seller....
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Anonymous
Poet777

I ordered a vintage mirror. Looked like all was set, then shipping cost was "too much" so seller was refunding my $$. I contacted the seller and said I was willing to pay the ...

1.0
Product
Etsy Customer Care
I didn't like
  • I was left at the mercy of the seller
#1095618
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Horrible- Horrible - Horrible You can not get a human on the phone and they are rude via email and show they don not care for customers at all !It was one of the worst experiences I ever had dealing with a company. The person I had dealings with would be fired he he...
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Etsy Customer Care
#1073717
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Etsy closed case without resolution

#1133452
1.0
Details
Seller sent faulty product and refused to allow me to send it back, refused to assist me with my problem in any way. Etsy closed case without resolution. Etsy does not stand behind its customers, and the vendors know it. Will not shop etsy again, cannot trust all vendors to be honest. Total rip off! Dont shop with millbrook company on etsy.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Website

Etsy - On hold for over an hour!

#1052059
Needed to get a hold of Etsy customer service. And was on hold for over an hour. Nothing resolved. Upset.
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Etsy - Need a call back

#1044383
1.0
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On hold to long l had other things to do.
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Customer service

Etsy Customer Care Review

#1036895
1.0
Details
10 minutes holding no answer want to know shipping date.
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Customer service
Delivery Service
Reliability
I have contacted the New York BBB on etsy and they refused to give me her full name. They don't even about intellius. or any of the search engines. I can't down load a picture but you can go there and see what her last order was and it was on or before February....
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2.0
Product
Etsy Customer Care
I liked
  • Most of the sellers are reliable
  • Some good sellers
I didn't like
  • Not receiving my money
  • Customer service
#1072466
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I placed order 1192649447 on 4/14/17 and received an email on 4/16/17 stating I will be receiving my order 1192649447 7/8 business days.Then on 4/22/17 I received another email stating my order will not ship until 4/28/17. I returned an email asking was she positive...
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1.0
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Etsy Customer Care
#1041149
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I have never been treated by a retailer the way I was treated by a seller on Etsy. There is very little recourse when anything goes wrong. The seller with decent ratings (which they possibly could have witten the majority of their own reviews) will be allowed to treat...
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1.0
Product
Etsy Customer Care
#1030342
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I have been a seller on Etsy vintage jewelry and have sent thousands of pieces of jewelry to nice customers many return business after Etsy sending me a notice about cases opens against my shop the put me on a 4 week probation period after being bullied with threats I...
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1.0
Product
Etsy Customer Care
I liked
  • Sellling getting ripped off
I didn't like
  • Will not except my emails
#1010733
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I think i will stick to Amazon where they are loyal to there customers and if something is lost they help you resolve it or just refund there money. Never will i ever order from Etsy again. After the *** i have been through for 2 weeks now any other place would...
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Etsy Customer Care
#1009912
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BEWARE!!! I have been scammed several times on Etsy and their "Dispute Resolution Team" told me to report the case to Police. There is no customer service and no buyer protection! Do not be fooled by their deceiving claims! ETSY IS THE BIGGEST SCAM EVER!!! Scammers...
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Etsy Customer Care
#1008854
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To date, etsy.com has done nothing to assist other than a "Thank you for contacting us.." form email. Once, an expensive piece of furniture we ordered was stolen in transit because the idjit seller did not require a signature on receipt; and in a separate transaction,...
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Etsy Customer Care
#1002159
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