Product: Etsy Customer Care Clear all filters (0 of 51 reviews match)
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I've sent emails to Tom, at tyedye, wanting to know the status of my order which was supposed to be delivered June 29, 2018. Tom has not responded. Poor communication really *** me off because there is no reason for it. I ask that you try to get an answer for me or...
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4.3
Product
Etsy Customer Care
I liked
  • Variety of products
I didn't like
  • Product not received and no response from vendor tiedye
#1308270
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Please! Please! Please reconsider using ETSY. Because of the poor customer service ETSY offers, sellers with poor customer service are automatically attracted to this site..so it is like double jeopardy in horrible customer service. Shop with reputable sites with...
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1.0
Product
Etsy Customer Care
I liked
  • Will never use this site again
I didn't like
  • Will never use this site again
#1304649
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Etsy looking at there bottom line only and not resolving customer issues correctly. They put on a big dog and pony show trying to be PC with out having the basic facts to be correct about what they are trying to be correct about.. Customers are unable to contact them...
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Etsy Customer Care
#1304068
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once from UPS and once from the Etsy refund. I have no way to get my money. Even the buyer has asked them to hold off and they refuse, have suspended my shop and are taking the funds from my account. Also, funds from my previous sales are being held for 6 months. I am...
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Etsy Customer Care
#1261264
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Etsy - It's no way to contact you it's just not right

you can not contact any one its just bad
Product
Etsy Customer Care
#1238640
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I've been trying for OVER 1 month now , to get " ETSY " to help me get my " FULL REFUND " back , from a seller! ETSY'S NOT GETTING IN TOUCH W/ ME...AT ALL! A seller is NOT giving me my refund , she's been harrassing me w/ messages , she's refusing to give me , my $...
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1.8
Product
Etsy Customer Care
#1221540
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Etsy - Package

Whether I receive my package or return it the experience with Etsy customer service has been horrible. Will not purchase from them again. Package shipped from IntelligentCosmetics UK to Etsy U.S. Communication from ItelligentCosmetics was fine But with Etsy I have no idea when the package will arrive & No Tracking No. to track it myself. No Communication whatsoever just plain- bad. {{REDACTED}}
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Etsy Customer Care
#1180424
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Etsy closed case without resolution

Seller sent faulty product and refused to allow me to send it back, refused to assist me with my problem in any way. Etsy closed case without resolution. Etsy does not stand behind its customers, and the vendors know it. Will not shop etsy again, cannot trust all vendors to be honest. Total rip off! Dont shop with millbrook company on etsy.
1.0
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Product
Etsy Customer Care
#1133452
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“ENFORCE YOUR Published Policies” Shame on you Etsy for NOT enforcing YOUR published policies. This is published on your website” We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We...
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1.0
Product
Etsy Customer Care
I liked
  • Etsy when it cared about customers - pre ipo
  • Products until now
I didn't like
  • Failure to honor their policies
#1102088
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Also had a bad experience with Etsy
I complained to Etsy about a seller who I believed misrepresented the product he was selling on their platform. Etsy never investigated instead, only stated that the complaint would be put on seller's file. I lost the amount it cost to courier the items back to seller....
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Anonymous
Poet777

I ordered a vintage mirror. Looked like all was set, then shipping cost was "too much" so seller was refunding my $$. I contacted the seller and said I was willing to pay the ...

1.0
Product
Etsy Customer Care
I didn't like
  • I was left at the mercy of the seller
#1095618
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