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Do not waste your time with Etsy, they have absolutely no customer service, will not answer emails, no phone number to call, basically, they have no intention of helping buyer nor seller.

1.0
Details
my account is suspended. I've written them several emails as I planned on purchasing over $4 thousand dollars worth of materials I need for my business. They will not tell me why my account has been suspended. I have NEVER sold anything on their site, yet they claim there is money I owe. I have looked everywhere on their site and cannot find anything, anywhere where it shows I owe money. I have been on several sites where there are other people saying the same thing. I don't need ETSY to buy or sell my items.
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Review
#1765483 Review #1765483 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • unethical

Sell on Etsy at Your Own Risk

1.8
Details
Any question that a seller might have MUST MUST MUST fall under their predetermined sets of drop down menus or you end up jumping through circular reasoning loops trying to find a way to contact Etsy Customer Service. Want to cancel a selling post and get your selling fee back for ANY reason? Good luck with that. Apparently, as soon as Etsy was feeling some competitive crunch, they cut back on live customer service. So, to make that seem to work better FOR THEM they simply make really really difficult to contact them. I'm not sure what that's called, but Customer Support, Customer Success or Customer Service it is not.
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Review
#1752454 Review #1752454 is a subjective opinion of poster.
Service
Etsy Customer Care

Beware information is not secure | Etsy

1.0
Details
My account was hacked, email changed. This locks you out of your Etsy account. There is no way to get back in. Ive emailed Etsy help 3 times and never heard back. Had to cancel credit/debit card. Id purchased a $2.99 item a few weeks before the breach. I will never buy on Etsy again. Beware. Your information is not secure.
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Review
#1752280 Review #1752280 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • There are no pros
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Contact me about
Tags
  • Beware Information Is Not Secure

I am not sure at this time | Etsy

I purchased an item but shortly realize the item that I purchased was not in stock according to the delivery message. So I cancelled my item but to my surprise Esty.com took the money out of my bank even through the item was not in stock. How can I get my money returned back to me. I purchased a Mytee 8904 spinner. Please advise.? My name is Phyllis Lee my phone number is 626-755-1237 and or my email address is phyllee_2016@yahoo.com
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Review
#1723511 Review #1723511 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • I feel taken advantage of
Cons
  • No receiving the product i paid for
Reason of review
Problem with delivery
Loss
$807
Preferred solution
Full refund

I have questions | Etsy in Indianapolis, Indiana

Please give me a call, I have questions
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Review
#1678443 Review #1678443 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Poor customer service

Did not receive order | Etsy

1.0
Details
Did not receive order. Ordered the product in August. No one will help telling me I need to email.
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Review
#1677337 Review #1677337 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • No response from etsy
  • Awful service
  • Awful service no one cares
Reason of review
Awful service
Loss
$47
Preferred solution
Full refund

Not a full refund | Etsy

1.0
Details
If I am to receive a refund I want all of my money back! Why would Etsy take 10% of the total purchase price for restocking fees?
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Review
#1659500 Review #1659500 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Cannot find any information on my order #1222478458 | Etsy in Martinsburg, West Virginia

Just happened I have not found a phone number to address the problem Sad
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Review
#1546943 Review #1546943 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Problem with delivery

Want my money back | Etsy

1.0
Details
Give me my money it’s been since March 1 2019 romeandkat@cfaith.com
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Review
#1509395 Review #1509395 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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Etsy reviews

Received partial order | Etsy in Los Angeles, California

Received partial order - Etsy
Received partial order - Etsy
I ordered (2) 26”x26” Euro pillow shams in natural linen and only received one sham. I have been trying to communicate with Kingdom of Comfort and she does not seem to understand. Please help me get my other sham ASAP. Thank you, Paula Doherty
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Review
#1463923 Review #1463923 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Poor customer service