Columbus, Ohio
Not resolved
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
1 comment

There is a green dog carry pouch I never received. I was looking at my orders and it says it was delivered. Not to me.

Product or Service Mentioned: Delivery Service.

Reason of review: Order processing issue.

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Anonymous
#1224983

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place.

From there the seller will be forced to deal with it or face action from Etsy. Good luck!