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Etsy - No refund yet

1.0
Details
I contacted my seller and After a long time I asked her if she has refunded me as promised as I have not received my order, she asks me which PayPal account I have used I used one as guest (PayPal) so ,which other Way can she transfer money back to me . Any advice or suggestions, so that I can get my refund please , its been nearly a year now and Im Getting frustrated .
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ID
#2286277 Review #2286277 is a subjective opinion of poster.
Location
Twickenham, England
Product
Etsy Marketplace
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Sarasota Herald Tribune - I was scammed

2.0
Details
Sarasota Herald Tribune - I was scammed
I ordered a item off of Etsy and the item never arrived after several several months and still havent gotten it and I paid $200 for it but customer service didnt care

User's recommendation: Don’t bother going to Etsy customer service because they don’t care about you.

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ID
#2266026 Review #2266026 is a subjective opinion of poster.
Product
Etsy Marketplace
Pros
  • Respect
Cons
  • Deceptive business practices
Loss
$200
Preferred solution
Full refund

Etsy - NOT A PISSED OFF CUSTOMER

5.0
Details
I am writing because I placed an order. A week later, it was gone no longer in my messages on the Etsy site. I tried to contact Etsy and some how I was put into a pissed customer file. I am not pissed off customer. I just wanted to let you know that I was missing my order. Even the seller could not find my messages. I ordered a dog gate from LoNine Design. I received my gate. It is beautiful. I love it. Very very nice. Seller was very nice and got back to me quickly.
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ID
#2235203 Review #2235203 is a subjective opinion of poster.
Location
Williamsport, Pennsylvania
Product
Etsy Marketplace

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Etsy - It’s been a year .. no refund for goods purchased

1.0
Details
Etsy - It’s been a year .. no refund for goods purchased
Etsy - It’s been a year .. no refund for goods purchased
Etsy - It’s been a year .. no refund for goods purchased
I bought 6 shungite pendants from Karelian witch store on 19 Dec 2019 . The items took forever to be dispatched because the seller said she was in hospital then she said it was dispatched after several months on contacting her again and again she said it has reached uk , by this time the po was shut due to covid lockdown eventually when it reopened , they parcel was nowhere to be found so I contacted the seller Amelia from Karelian witch store for a refund she said she would refund me on June 3 2020 . I have checked with my bank so many times and there has been no refund she is ignoring my correspondence to her about her refund . This was my first purchase on Etsy only because she had 5 stars reviews but an absolutely horrifying experience for me .

User's recommendation: I would never recommend this seller she doesn’t want to refund you your money if you don’t get your goods.

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ID
#2233038 Review #2233038 is a subjective opinion of poster.
Location
Twickenham, England
Product
Etsy Marketplace

Etsy - Item not delivered

5.0
Details
I exchanged a leather watch band. After returning the band to the seller, she promised I would receive the replacement within a certain time frame. It never was sent. I contacted seller about the delay and she promised I would receive the placement by a certain day. I did not receive it, so I filed a complaint. After further delay, I contacted PC. Soon thereafter, I received the replacement.

User's recommendation: If you have problems, look to PC for help.

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ID
#2221470 Review #2221470 is a subjective opinion of poster.
Location
Tacoma, Washington
Product
Etsy Marketplace
1.0
Details
hello, i feel very frustrated. I made 2 orders from different vendors on etsy and they have canceled my orders. the first one is from:Gemstones from gemstones2u (Transaction ID:209594****) , they charged the money from my credit card and canceled my order without a...
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ID
#2215435 Review #2215435 is a subjective opinion of poster.
Location
Willemstad, Curacao
Product
Etsy Marketplace

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Etsy - Poor vendor choice

Etsy - Poor vendor choice
Basically purchased something from someone they had as a vendor and never received the merchandise. Now the person is no longer a vendor with them
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ID
#2144188 Review #2144188 is a subjective opinion of poster.
Product
Etsy Marketplace
Pros
  • Too many vendors and they are unaware of fraudulent activities
Cons
  • I was left at the mercy of the seller
Loss
$350
Preferred solution
Full refund

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Etsy - After 3 weeks, still not got my domain back

1.2
Details
Update by user Aug 24

I am now losing money, I have had ads and connections out there on Instagram, FB, Pinterest, Yelp, local ads and other stuff.I WANT ETSY TO CALL ME AFTER 12 NOON (MTN TIME) TO WALK ME THRU WITH THEIR NEW PASSWORD... 623 977 ****THE OTHER PASSWORD GAVE ME ERRORS AND SYNTAX ERRORS

Original review posted by user Aug 23
I don't know about domains, hosts, servers or whatever, all I know is Etsy has my domain and I want it back to get my website published. After 3 weeks of trying to communicate with them, they keep giving me passwords and they give me syntax errors. This company PissedC gives phone numbers that give messages to go to Etsy website. THERE IS NO CUSTOMER SERVICE WITH ETSY ... THEY ARE A BLACK HOLE

User's recommendation: Don't get a website with Etsy Pattern.

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ID
#2130991 Review #2130991 is a subjective opinion of poster.
Product
Etsy Marketplace
Pros
  • Variety of products offered
Cons
  • No response from etsy
  • No customer service
  • Steel your money
Loss
$500
Preferred solution
POINT my domain to the 2 servers they have been told over and over and over. No I have not lost any money, they just keep it. But the longer I wait for my domain I have now started to lose money because I have ads etc., out there on a dead website!!!

Etsy - There is literally no way to contact anyone for customer support!!

I placed an order last week and had a general question. So I tried to find their customer service number After scouring the web for 2 days. Had found a few nos online 2 of them were nonworking nos. And the 3rd was a voicemail that didn't take messages. I couldn't register an acct and you can't get to email site without an account! So I looked for email address online. It took me hours just to find the email address on the web, and when I sent it, it came back undeliverable. I am stunned by the complete lack of support by this seller!!! I've never had this problem w/any other online vendors. People should be made aware that Etsy customer support is nonexistent. This is not acceptable!! I will never buy from them again.

User's recommendation: Beware of this vendor- they have no customer support number and no way to contact them by email.

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ID
#2121721 Review #2121721 is a subjective opinion of poster.
Product
Etsy Marketplace
Pros
  • Variety
Cons
  • No customer support in the uk no payments processing
  • No contact
Preferred solution
Get a damn working customer support number!!

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Etsy reviews

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Etsy - Sold an Item

Etsy - Sold an Item
Etsy - Sold an Item
Etsy - Sold an Item
Etsy - Sold an Item
I sold an item on July 9, 2020 and according to the buyer they paid but I never received the money from Etsy. The customer insist that she paid me, and the amount showed up on my dashboard. But then the revenue amount went to $0 and no funds were transferred to my account $1971. The customer insisted that she did not get the funds returned to her account. I almost believe her because of the way this whole incident was handled by Etsy in the first place. The customer was very abusive and vulgar. I have asked Etsy for help several time sending emails daily for help and I get no response! Why??? All I asked for was an explanation so I could relay the information to the customer which would either prove she did or did not get her money refunded.
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ID
#2112916 Review #2112916 is a subjective opinion of poster.
Location
Helena, Montana
Product
Etsy Marketplace

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Verified Reviewer

Etsy - Order cancellation.

I placed an order with your service tonight about 30 minutes ago that I would like to cancel. My order number is 163068****. My reason for cancellation is, my daughter has already ordered this from another vendor. . Thank you for your assistance.
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ID
#1906104 Review #1906104 is a subjective opinion of poster.
Product
Etsy Marketplace
Pros
  • Most of the sellers are reliable
Cons
  • No guarantee
Loss
$30
Preferred solution
Full refund

Etsy - They do not allow direct access to resolving a billing problem

1.0
Details
Etsy - They do not allow direct access to resolving a billing problem
Poor customer service... When you look to start a customer service CHAT session, they forward you to other non etsy chat apps; when they post a customer service telephone number [718-855-****] you're told that the number doesn't allow for direct contact with customer service reps and directs you back to the website. I feel like they really take sellers business for granted. Are they really that big and that they don't care??! This lends to the perfect opportunity to find other platforms to sell your products/services. They also somehow auto turn on ad campaigns without notifying sellers. I turned it off' specifically because the ad cost were too high per month (wasn't selling to cover cost of ads). So now I'm paying for ads that I never authorized.

User's recommendation: watch your seller account VERY closely or you'll be paying charges you've never agreed to.

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ID
#1900793 Review #1900793 is a subjective opinion of poster.
Product
Etsy Marketplace
Pros
  • Platform that is well known
Cons
  • Lack of customer service via chat
  • No contact via email for customer service
  • Market place ad bullying
Loss
$33
Preferred solution
Full refund

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Verified Reviewer

Etsy - Cannot reach snyone my card was charged

1.0
Details
I purchased from Etsy March 28 have not received it but was charged cannot contact Etsy it is horrible never again!!!

User's recommendation: Don’t purchase from Etsy!

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ID
#1864009 Review #1864009 is a subjective opinion of poster.
Product
Etsy Marketplace
Cons
  • Sucks
Loss
$51
Preferred solution
Deliver product or service ordered

No support in "Etsy seller support"

1.0
Details
Seller account suspended without explanations or reasons
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ID
#1780537 Review #1780537 is a subjective opinion of poster.
Location
Haifa, Haifa
Product
Etsy Marketplace

Etsy=Bad - Protects Sellers and Silences Buyers

1.0
Details
Apparently in an Etsy review, you cannot share what the seller wrote to you...in this case, Katya from BeGenuine. I opened a case and found out my review was removed at the request of the seller because I quoted what the seller wrote to me. The seller was super rude, but you aren’t allowed to share that? So, in reality, I would assume that most negative reviews are removed. Also, the ability to write a new “compliant” review is not an option. Basically, this reveals that the reviews on the sellers are misleading. Sellers appear to be reputable, but they may not be. This is fraud in my opinion.
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ID
#1634209 Review #1634209 is a subjective opinion of poster.
Product
Etsy Marketplace
Cons
  • Silences negative reviews
Reason of review
Poor customer service
Preferred solution
Post My Review