I was shocked to see that Etsy removed my negative review and star rating for a seller on Etsy that burned me with a fraudulent sale.
The seller sold an embroidered pouch on stretch velvet; when received, it was not only not on stretch velvet, but the embroidered emblem was severely off-center by over 1-1/2". When I requested exchange or refund, the seller began a series of b.s. maneuvers to avoid having to correct the problem. Fortunately, PayPal sided with me that the seller committed fraud, and forced the seller to refund my money.
However, Etsy's complaint review department ended up saying they didn't have enough evidence to get involved; even though they asked for and I provided screenshots of the seller's site and claims, multiple measured photos etc. In other words, they certainly were provided with clear evidence.
In going through this process, I discovered many other people had similar problematic experiences with Etsy's irrational evaluation of such situations. I don't know if it's just a question of Etsy staff being lazy and not wanting to bother dealing with things, or having preferential relationships with certain individuals or what. In any event, beware that Etsy's management is not maintaining a truthful and accurate ratings system of the sellers apparently, and you may end up getting burned by someone who has a false set of good ratings (because negative ratings were deleted).
In closing I want to assure anyone reading this that I am a very easy-going, unfussy person, and I would not have sought a refund/exchange or complained if the situation hadn't truly warranted it.
Reason of review: Not as described/ advertised.
Monetary Loss: $9.
Preferred solution: I got my resolution from PayPal, although I chose to close my Etsy account since it is not a reliable service; but I feel others should be apprised that the rating systems on Etsy is falsified..
Etsy Pros: Some good sellers.
Etsy Cons: Fraudulent ratings, Deletes negative reviews, Permits fraud.