I really liked an item and wanted to buy it. For 2 days I tried to use their payment process, PayPal, but it was not working.
You can not contact Etsy. The email that I sent, asking for help, was answered with the suggestion to “contact the seller”. I did and after 4 days, agreed to send a Money Order to the seller. You can guess the rest of the story.
The seller took the $377.00, cancelled his Etsy account and his cell phone number. Etsy said they couldn’t help me because I had not used PayPal…..but Etsy, I tried for 4 days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money. It has been reported to the police.
There is no support for the buyer. Beware!
Reason of review: Poor customer service.
Monetary Loss: $377.
Preferred solution: Full refund.
Etsy Cons: No response from seller, Customer service, No response from etsy, Provided proof etsy ignored, No shipping by seller.