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Resolved: Etsy - Item Not Received

1.5
Details
Update by user Jun 23

Company fixed the issue and I have been provided with product or service ordered. Company finally mailed the item I ordered 2 months ago and I received it. Thanks..

Original review posted by user May 24
I ordered face masks on 4.12.20 from mamajeanstockings (Qty 2). Received 1 mask on 4.21.20 and sent email to seller about not receiving 2. She responded that she was sorry and would send the other one the next day. On 5.19.20 I emailed seller because it hadnt arrived. No response. Filed a case (#831967****58) and then received an email it was resolved because it shows delivered. Yes, one was delivered but I paid for 2. I paid $13.00 for 2 masks, received one. It is unfathomable how someone would resort to this kind of behavior during a pandemic when money is scarce and we need supplies to protect ourselves. As of 5.24.20, still NO response. Regards, Paula Williams

User's recommendation: Be careful who you purchase from.

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1 comment
Anonymous
#1869105

UPDATE: 2nd mask finally received on May 27.

Resolved
ID
#1945503 Review #1945503 is a subjective opinion of poster.
Service
Etsy Shipping Service
Cons
  • Product not received
  • Never recieved product
Loss
$7
Preferred solution
Refund for 1 mask-$6.50

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Verified Reviewer

Etsy - Ship By Date Issue / Problem

1.8
Details
I was attempting to change the 'Ship By Date' on order #164561**** from May 21, 2020 to May 23,2020. For some reason, when I clicked 'update' the system changed it to 'Ship Today'. I need that corrected, so that I do not get marked down for shipping late, as I have a perfect 'On Time' shipping record. My shop name is ALPsCraftShack. Thank You. Patrick

User's recommendation: Beware of Etsy's so called 'Customer Service'. Their 'FAQ's are, for the most part, absolutely USELESS, as they only deal with limited issues, and, there is NO ABILITY to CONTACT them DIRECTLY by PHONE. The LIMITED CONTACT ABILITY they offer - via their WEBSITE - takes FOREVER to get a RESPONSE (if you even get one). So, overall, I would say that Etsy's CUSTOMER SERVICE is NON-EXISTENT! Do yourself a favour, and. if at all possible, CHOOSE some ALTERNATIVE PLATFORM, such as BONANZA, which I have found to have DECENT CUSTOMER SERVICE.

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ID
#1941924 Review #1941924 is a subjective opinion of poster.
Location
Baldwin Park, California
Service
Etsy Shipping Service
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Etsy - Where is my order

Etsy - Where is my order
My name is tenisha Mitchell I haven't received my order
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ID
#1936818 Review #1936818 is a subjective opinion of poster.
Service
Etsy Shipping Service
Loss
$19
Preferred solution
It's been 5 weeks and I still haven't received my order

Etsy - Help IT problems

I need help finding my package. It was connected to a deactivated email address of mine. I am trying to figure out if my order actually processed as it did through my bank
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ID
#1936354 Review #1936354 is a subjective opinion of poster.
Service
Etsy Shipping Service
Preferred solution
Help resolve my issue

Etsy - About my shipments

To whom it may concern , I have two shipments purchased on the 8th of May . Could you please provide me with an update of the exact delivery date . Thanks Asma
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ID
#1932317 Review #1932317 is a subjective opinion of poster.
Service
Etsy Shipping Service
Pros
  • Good online sales
Cons
  • Support
Preferred solution
Deliver product or service ordered

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Etsy - Fraudulent charges

Etsy - Fraudulent charges
I brought a item Nd never got a tracking number. Email saying it was shipped Nd I read the reviews and it has been brought to my attention this guy is a fraud Nd others like me answer received their items

User's recommendation: Not bother.

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ID
#1928861 Review #1928861 is a subjective opinion of poster.
Service
Etsy Shipping Service
Loss
$13

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Etsy - Item no show

5.0
Details
hi i ordered 2 wall sconces off etsy 2 weeks ago the supplier is timberwizards.ive emailed on my confirmation email but no reply.im michelle agnew 29 crosthwaite court workington ca143sq.hope u can help
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ID
#1927332 Review #1927332 is a subjective opinion of poster.
Location
Whitehaven, England
Service
Etsy Shipping Service
Loss
$34
Preferred solution
Deliver product or service ordered

Etsy - Shipping

I am unable to print shipping label to ship to customer? I was also charged double shipping on a customer? Would like explained to me the difference in the charged I am being charged for seeing.
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ID
#1919314 Review #1919314 is a subjective opinion of poster.
Service
Etsy Shipping Service
Pros
  • Quality
Cons
  • All
Preferred solution
Print shipping label
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Etsy - Did not receive order

Etsy - Did not receive order
I place an order on may 2 &;;;; I havent get it yet , was supposed to be ready by the 8
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ID
#1915948 Review #1915948 is a subjective opinion of poster.
Service
Etsy Shipping Service
Preferred solution
Deliver product or service ordered

Etsy - My package isn't here yet

1.0
Details
My package was supposed to be here today and it didnt come yet

User's recommendation: Don’t buy nothing from here at all.

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ID
#1909642 Review #1909642 is a subjective opinion of poster.
Service
Etsy Shipping Service
Pros
  • Many sellers
Cons
  • Customer service or delivery time
Loss
$16
Preferred solution
Deliver product or service ordered

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Etsy - Never received item

1.0
Details
I never got my item I ordered

User's recommendation: Doesnt get back to you about issue still waiting.

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ID
#1899589 Review #1899589 is a subjective opinion of poster.
Service
Etsy Shipping Service
Cons
  • Never recieved product
Loss
$40
Preferred solution
Full refund

Etsy - Peppa pigfamily finger puppets ordered x2 months ago never recieved it

I ordered Peppa pigfamily finger puppets i paid this item 2 months ago but never received this item. I wanted to get this toy for my sick granddaughter. she was expecting to get it from me. I am Very upset with your co. I have Newer ordered anything before will never order it again. Zhanna Wyckoff. San Diego, CA USA
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ID
#1899040 Review #1899040 is a subjective opinion of poster.
Service
Etsy Shipping Service
Loss
$38
Preferred solution
Deliver product or service ordered

Etsy - Questions about an order

I am concerned about an order I have placed I should have received it by now if someone would please call me back 870-814-**** thank you
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ID
#1898992 Review #1898992 is a subjective opinion of poster.
Service
Etsy Shipping Service
Loss
$46
Preferred solution
Deliver product or service ordered

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Etsy - I need help finding my order

Etsy - I need help finding my order
I ordered something off of here and I haven't gotten a notification on my order I was charged for my order and still haven't gotten an update I can't fine my email but I have the order number
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ID
#1898627 Review #1898627 is a subjective opinion of poster.
Service
Etsy Shipping Service
Preferred solution
Deliver product or service ordered

Etsy - Order not recived

1.0
Details
order # 183843**** from 4/3/20 not revived I think I have been swindled and wont a refund now; this has been a bad experience wit your company and I probably wont come back again and I will express my concern to my friends.

User's recommendation: dont shop here.

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ID
#1886661 Review #1886661 is a subjective opinion of poster.
Location
Crest Hill, Illinois
Service
Etsy Shipping Service