Tracy, California
Not resolved
3.1
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1 comment

Re: Order 1125275821 on Aug 25, 2016

I haven't rec'd the item

Product or Service Mentioned: Etsy Shipping Service.

Reason of review: Order processing issue.

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Anonymous
#1224973

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response or a tracking notification within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place.

From there the seller will be forced to either ship the product or refund your order, otherwise they will face action from Etsy. Good luck!

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