I have a shop on Etsy; rather, had. I've been suspended, twice. In the announcement, it read: "Please check email for a message explaining why, and how to restore account. Further questions, contact Etsy Support". But no email was received, nor any replies to my 30 emails. No phone support exists.
Weeks later, without explanation, they re-opened shop, then 3 days later, closed again. This time, a paltry explanation was given, that even skirted their very own rules.
I've lost thousands in revenue; and because my facebook store connected to the Etsy store, it is also gone as a result - and loss of contact to my customers.Even my customers have written Etsy attempting to appeal to no avail. With the suspension, I cannot print shipping labels, either. I am losing customers, permanently, as they are blaming me for not getting their products, and demand refunds.
There are so many complaints on the web about their unfair business practices, lack of response, support, the ability to destroy a business within days with little, or no explanation, I cannot believe there's been no reprimand, or warning. The amount of complaints from the BBB is also mounting, daily.
Must I sue, at this point, do they have no liability?
Monetary Loss: $3700.