Colorado Springs, Colorado
Not resolved
3.0
Details
Product or Service Quality
Warranty
Website
1 comment

My kid used my card and I'm trying to cancel the delivery. Their number doesn't work, and i don't think online will be any faster. Horrible site.

Product or Service Mentioned: Etsy Website.

Reason of review: Poor customer service.

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Anonymous
#1224981

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order (in this case because you kid placed the orde), your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message. Etsy does not ship anything themselves (they do not monitor this page, either), everything goes through the seller. As a seller, I can tell you I get an instant notification on my cell phone if a customer contacts me.

You could also contact your Bank and have them reverse the charge, just explain the situation.

You can also refuse the package if the seller has already shipped it.

Good luck!