I am sorry that the review I just read was so negative. I have ordered many, things from Etsy and have never had a problem.
I've ordered from at least 20 different sellers and have been delighted with everything I've received and every seller has been great. I buy and make jewelry and have purchased from sellers in both the USA and overseas without a single problem.
There are ways of handling disputes through Etsy if you cannot get satisfaction from the seller.
An issue could have been cleared up much quicker than 1 year if it had been handled properly by the buyer. It's unfortunate that this buyer didn't persue her issue through Etsy mediation.
Product or Service Mentioned: Etsy Customer Care.
Reason of review: Good customer service.