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I bought an item from Hippy Traveler. It was supposed to be from Deruta, Italy.

The seller was dishonest and deceptive in her pictures of the item. She purposely did not take pictures of the sides of the little salt and pepper bowls and the underside of the little bird. So her pictures to not accurately show what you are getting. In addition there is absolutely no verbal description of the item.

I was extremely disappointed when I received this item and saw that the sides of these little bowls and the underside of the bird have no design or color on the them at all. I lived in Italy for 2 years and I have been to Deruta and Orvieto where they specialize in these lovely ceramic items. I know what they are supposed to look like! I know that the design and color is also on the sides of these little bowls.

I uploaded a picture of the white thing I was sent and I included to the right, a picture of my own item that I had bought in Deruta Italy to show the difference. If this woman had taken the pictures she should have, to really show this item, I would never have bought it. She has been nasty since I first contacted her. I am asking for a pre paid mailing label to return this item to her and I would like a full credit to my visa in the amount she charged me for this bogus item.

I did not know how to escalate my case thru my account in the website and I am asking for your help. I have always had very positive experiences on Etsy and have always been very happy with my purchases. This experience with Carly at Hippie Traveler is the exception and I feel totally ripped off.

If you look into my case you will see our communications. The merchant has flatly refused a refund.

Thank you for your assistance.

Lori Wenke

User's recommendation: Buyer Beware of the seller, Hippy Traveler.

Monetary Loss: $46.

Preferred solution: Full refund.

Etsy Pros: Have had great results of previous orders, Nice stuff.

Etsy Cons: No way to contact etsy to resolve issue.

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