Not resolved

I placed an order with an organisation that sold white Foamarin (product for making flowers) from where I thought was France on the 4th June 2018 - only to find out it had been shipped from Hong Kong - I have received no notification of shipping details or expected time of arrival to date I have sent a complaint regarding lack of information but have had no reply. I find this totally unacceptable - the package is small the content not that expensive, but the lack of customer care is pitiful - I have paid for the product with a credit card - the funds have been removed from it and would like the shop to contact me asap with details

Product or Service Mentioned: Etsy Shipping Service.

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