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Update by user Dec 23, 2019

Etsy reimbursed me the gift card by offering one to their entire site, which is what I wanted to begin with. They are awesome.

Original review posted by user Nov 21, 2019

I received $500.00 worth of gift cards to Julia Crea Style (Julia Semenko) on Etsy. The person that ordered them for me ordered them in May....
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Resolved
Review
#1713509 Review #1713509 is a subjective opinion of poster.

I saw the picture I’ll send my measurement pay my money when the merchandise arrive it’s a total different thing I emailed the customer she blocked me tell me you have the wrong person .its a swim | Etsy review from The Bronx, New York

The second week of June
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Review
#1575176 Review #1575176 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$190
Preferred solution
Full refund

Bad Service | Etsy review from Hudson, New York

1.6
Details
I had bad luck with one of the jewelry supplies on http://etsy.com and they had bunch of responsible sellers there. Some of them don't even get back to you when you go the http://etsy.com and they don't even care if they lose business. There customer service stinks. They have forum and they don't care what hey say. I wouldn't from one of their sellers Miranda. She never answers your emails and messages. I have contacted the New York BBB on etsy and they refused to give me her full name. They don't even about intellius. or any of the search engines. I can't down load a picture but you can go there and see what her last order was and it was on or before February. Blessed Be and Merry Meet
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Review
#1072466 Review #1072466 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Most of the sellers are reliable
  • Some good sellers
Cons
  • Not receiving my money
  • Poor customer service
Reason of review
Problem with delivery
Loss
$8
Preferred solution
Full refund
Tags
  • jewlery
1.0
Details
I have been a seller on Etsy vintage jewelry and have sent thousands of pieces of jewelry to nice customers many return business after Etsy sending me a notice about cases opens against my shop the put me on a 4 week probation period after being bullied with threats I...
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Review
#1010733 Review #1010733 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Sellling getting ripped off
Cons
  • Will not except my emails
Reason of review
Problems with payment
Loss
$900
Preferred solution
Full refund
Tags
  • Unfair Selling Practices
1.0
Details

Update by user Oct 23, 2016

Etsy have responded to me finally, but they are still trying to tell me that (a) my product flouts their rules, yet they still allow 357 other products that are the same or similar to exist on their website (b) tell me I can't put our conversations online, when that is...

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Review
#940671 Review #940671 is a subjective opinion of poster.
Product
Etsy Account
Pros
  • I feel taken advantage of
Cons
  • Bullies and cons
  • Deceptive store
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund
Tags
  • Etsy Unfair
  • Stay Away From Selling On Etsy
  • Etsy Is Dodgy

Slime Review

I ordered a slime package on saturday can you please tell me when it will arrive
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Review
#939639 Review #939639 is a subjective opinion of poster.

Scarf Review

Awful. Stay away. Ordered a scarf. Without notice, purchase was cancelled and money returned to charge account, I hope.
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Review
#938527 Review #938527 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Short Review on October 05, 2016

I am in need of help ASAP. Can someone call now please. 917/952-8204
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Review
#931382 Review #931382 is a subjective opinion of poster.
Number is not in service. Please change it so we may reach you when needed. How can we cantact or talk to you guys if we need help in some matter? There should be some easy way for those who are new to ETSY. It's discouraging when you don't get help at the time when...
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1 comment
Anonymous
#1224971

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response or a tracking notification within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place. From there the seller will be forced to either ship the product or refund your order, otherwise they will face action from Etsy.

In addition, this page is not monitored by Etsy. It was a third party that listed that phone number, not Etsy.

They do not provide a phone number because they do not have a call center for customer support, it all goes through email (which yes, can totally suck sometimes).

Good Luck!

Review
#924893 Review #924893 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Etsy Customer Service

Website:
Mailing Address:
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201
Phone:
+3 531 513 7100
All Etsy Contacts

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Latest Question

Etsy Questions
1.2
Details
DISGUST WITH ETSY's lack of Costumer Service
Etsy is not user friendly. At first when you start the beginnings of setting up your shop or listing, there is an option to get a call back if you need a rep to assist you. Once you set up shop and list an item, you will never find any place to go to click and request...
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1 comment
Anonymous
#1225003

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way:

Hey there, I am a fellow Etsy seller. I've run a very successful store for about four years now.

It sounds like you are having some basic issues with setting up and closing your page. Let me help you out here.

1. You can always request a phone call back.

You are never "locked out" of that service. I'm not sure where you are looking for that option, but you can always Google "Etsy callback" if you are having trouble navigating your page.

2) You are complaining about your listings not showing up in the search. YOU need to learn how to optimize your listings using the item name, description, and tags.

It's taken me years to perfect that. You can get a basic run down of how it works using any of the numerous articles on Etsy and the rest of the internet. From the looks of it, you sell jewelry. Everybody sells jewelry.

It's almost impossible to consistently show up on the front page with broad search terms. "Pink Necklace" brings up over 210k results. Don't rely on Etsy searches to bring you business. Ever.

You need to be treating it like your own website and doing your own marketing. THAT is how customers will find you.

3) While I understand that it's frustrating not having a phone number you can call any time you need help, there are so many resources available, you can literally Google any problem you have and if there isn't a walk through from Etsy, there are several hundred from experienced sellers. I can tell you that in four years, I've only needed to contact Etsy once. Also, they are not "costumer service", they do not make costumes.

They are "customer service", they help customers. Who may also be costumers, but there are plenty of other customers that are not costumers. This may be related to why you have trouble with your listing optimization. Spelling is important.

4)You can cancel and shut down your shop at any time. You just haven't tried. Go to "Shop Settings". Select "Shop Options".

Select "Close Shop". If you have an outstanding balance, pay it. Then you can close it up. 5) The only time you are billed is for listings, sales/card processing, shipping, and advertising.

If you aren't doing any of that, you will not be charged. You can stop the charges any time you want, go on vacation mode or close your store. 6) All they want is your money. Yes, that's usually how businesses work.

7) You are complaining about the Terms of Service for PissedConsumer.com, not Etsy, on PissedConsumer.com. From your complaints I can tell you have a very difficult time navigating the internet and understanding how it works. Since that is the case, I can understand how Etsy isn't your cup of tea. They really can't make it much simpler.

8) You are literally on a website dedicated to angry customers. This is nothing but negative reviews. That's how this website works. Please see point #7.

In closing, since you do not know how to use the internet, I highly recommend following my step by step directions above to close your shop.

I recommend that going forward, you stick with basic channels that don't require much technology, such as craft shows, farmers markets, etc. Good luck!

Review
#915417 Review #915417 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • I feel taken advantage of
Cons
  • On and on complaint
  • Deleting comments so no ones sees
Reason of review
I WOULD LIKE TO CANCEL BUT YOU GIVE ME NO OPTION TO. CANNOT REACH ANYBODY ON PHONE ITS "UNDER CONSTRUCTION" AND SINCE IM POSTED NOW i NOTICED THERE IS NO LONGER AN OPTION TO HAVE A REP CALL YOU BACK
Preferred solution
CANCEL MY ACCOUNT. DO NOT BILL MY CC ANY FURTHER. PLEASE CALL TO CONFIRM THAT THIS HAS BEEN DONE.
Tags
  • Etsy Unfair