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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
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I ordered 15 korean boxwood plants (supplied by JJ GARDEN BOUTIQUE from Florida. When I received the plants 5 were DEAD, I contacted JJ GARDEN BOUTIQUE at LEAST twelve times and I got no response from them, concerning my dead plants.

ETSY gave me a $20 credit for compensation for the 5 dead plants (which I appreciated VERY MUCH). The problem is with JJ GARDEN BOUTIQUE. My cousin also ordered 10 plants from ETSY that were supplied by JJ GARDEN BOUTIQUE and 3 of her plants were DOA. She also tried to contact JJ GARDEN BOUTIQUE with NO RESULTS!

Etsy is a fine company that cherishes their customers BUT, JJ GARDEN BOUTIQUE is a flim flam company that has NO DESIRE to stand by their product or deal with customer complaints!

I would be VERY leery of ordering ANYTHING that JJ GARDEN BOUTIQUE furnishes. BAD CUSTOMER SERVICE and they do not stand behind their products!!!

Reason of review: Poor customer service.

Preferred solution: You have already taken care of me, I wanted to submit a review on JJ GARDEN BOUTIQUE, who IGNORED my calls and e-mails for about TWO MONTHS! Thank you, ETSY, for standing up for your customers, unlike JJ GARDEN BOUTIQUE!!.

Etsy Pros: Stand behind their products and customers.

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