Check order | Etsy review from Cincinnati, Ohio

Where is my order please
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#1716036 Review #1716036 is a subjective opinion of poster.

Order not received | Etsy review from Twinsburg, Ohio

Placed a order about a month ago. Haven’t heard anything. It’s a birthday gift. Where’s is my order!!!! Last time I order from Esty again! So disappointed!!!!!!
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#1628516 Review #1628516 is a subjective opinion of poster.

Why can't I finish my purchase? | Etsy review from Athens, Ohio

I am trying to order something for my mothers birthday and it won't let me finish the order? Im not sure what's going but I need to know how to fix this as soon as possible.
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#1507605 Review #1507605 is a subjective opinion of poster.
Reason of review
Order processing issue

Not good | Etsy review from Hudson, Ohio

1.0
Details
my granddaughter did not receive her christmas gift even though it said that it was delivered tracking number 9305589843901222505767 receipt number 1403604743
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Review
#1433401 Review #1433401 is a subjective opinion of poster.
Service
Etsy Shipping Service
Cons
  • Seller never responded and etsy has no way to reach them
  • No shipping by seller
Reason of review
Problem with delivery

Total lack of customer service | Etsy review from Akron, Ohio

1.0
Details
Tried to contact and there was no human being to speak to, recieved no response to emails and the worst part is the way you CAN NOT report your issue, mine did not appear on the robotic multiple choice of their help page . I am disgusted by a company this big with no recourse for problems. I feel robbed and strongly advise finding any other vendor to purchase from especially as this is the ONLY online company I have had this issue with.
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#1426997 Review #1426997 is a subjective opinion of poster.
Service
Etsy Customer Care
1.0
Details
I have been billed over $200 and only purchased one item for $37. I've been billed over $20 for 11 months. Cannot get a hold of customer service either via phone or email. I was never notified that I was being charged and was only able to figure it out via Mint.com....
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2 comments
Anonymous
#1224082

My problem has been resolved. There was an error in how the transactions were recorded. Can you please take this down?

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Review
#921412 Review #921412 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Being ripped off
Reason of review
Poor customer service
Preferred solution
Full refund
3.3
Details
There is a green dog carry pouch I never received. I was looking at my orders and it says it was delivered. Not to me.
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1 comment
Anonymous
#1224983

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place.

From there the seller will be forced to deal with it or face action from Etsy. Good luck!

Review
#916747 Review #916747 is a subjective opinion of poster.
Reason of review
Order processing issue
Money taken from my acct for two orders I did not make. Promises of call back are not fulfilled. Horrible customer service! Etsy might have cute things but is not worth the aggravation. I am amazed they're getting away with such awful customer service. Two purchased of...
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1 comment
Anonymous
#1478156

I was charged $181.00 for ? and I have NEVER bought anything on ETSY.

Same drill, no way to contact them. Had to cancel my card and report as fraud. requested a new card, which shpuld arrive in 2-3 days. Charge will be refunded by my bank.

This site is a scam!!!!!

Even this comment asks for 50 words, or it won't post. I'm at 63 words and still won't post!

Review
#890765 Review #890765 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Problems with payment

Short Review on July 29, 2016

I have sent numerous emails requesting help & I continue to get ignored. Money was taken from my acct for 2 orders I did not place. This money was for a bill & I now have insufficient fee charges. Etsy says they return phone calls in 30 minutes? That's a lie! This is the absolute worst customer service I have ever dealt with. And I am done w/etsy! I need a response & exclamation . 3152250905
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Review
#890762 Review #890762 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Etsy Customer Service

Website:
Mailing Address:
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201
Phone:
+3 531 513 7100
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Latest Question

Etsy Questions
I recently bought a leather bound journal from an Etsy shop. When it arrived, I was horribly disappointed in the quality. It was some cheap imitation leather. The image on it was already wearing off around the edges. I asked the seller if I could return it, and...
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#559290 Review #559290 is a subjective opinion of poster.