Not resolved

I placed an order on April 17, 2018 and so far it is not delivered. Tried to call Etsy and message said they are not taking call at this time (11:15 ET on April 30). This is what email I received after placing the order said:

"SerenityJewelry will start working on this right away. Your order number is 1310119715. We'll email you as soon as it ships."

My order had two more items and they were delivered within one week. Reply to my order said:

"Ships from

Dublin, VA, United States

Shipping in 1 - 4 business days to "

I ordered this hoping to get it with in one week. But now it is passed the required day. It look like a bad seller.

Product or Service Mentioned: Etsy Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $14.

Preferred solution: Deliver product or service ordered.

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