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I purchased an item from Red Shed Garden. It was different color than described.

It was turquoise but said it was blue in description. Rather than return it I painted it the blue color I was looking for. After it was all repainted I went to box to look for instructions to assemble. There were none.

This was a wind spinner. Instead of having four blades that went one way and four blades that went opposite way. I had six of one type blade and two of another. I contacted the shop and requested she send me two blades so I had four and.

Seller responded send me pictures or send it back. I had already told seller I was out 30.00 of spray paint because it was not the color described.I asked for a refund of 109.00, so I could purchase same item at overstock and get two blades so I didnt have to paint a whole new spinner. She ignored me, despite fact I did as she asked.

I wrote her again and she told me she started to make a video of how it was assembled but then the guy left. This was non responsive to my concern that the blades I received were not as described in the instructions she finally emailed me.

A video on how to assemble something with incorrect parts is not bo help at all and did not solve the defective blades. stI told her I wanted a partial refund after not hearing from her for several days as I ended up having a neighbor that was familiar with soldering fix the two blades by resoldering the blades correctly.

st

stShe is now stating that because I painted it before discovering it was defective she will not accept return or provide partial relief for the money I am out for fixing color from turquoise to blue and for getting the blades fixed on my own as well as the hours I have spent trying to communicate. I am totally disgusted.

This seller is dishonest, has provided no relief for a defective product that was 200.00. I spent an additional 60.00 getting it to work and to be blue. All I asked for is 60.00 refund. She refused.

I am warning others. Her prices are much higher for same item than other places that sell same spinner, color isnt as advertised, no instructions provided, expects me to pay full price for a Decective item that I had to have repaired. Her lack of concerns or ability to provide any customer care at all is alarming. Stay away from Red Shed Garden.

Etsy should be ashamed for sponsoring a business such as this. I try to support small business but this has really soured me on Etsy.

User's recommendation: Do Not Support Red Shed Garden. Buyer Beware.

Location: Milpitas, California

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