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Ordered gift from NORTINTREASURES on Etsy on May 17, 2020 for birthday gift for my wife on May 22. When I did not get any shipping notification a week later, I inquired with seller.
Was told that item may not be available or might be delayed. I asked seller to cancel order and issue refund. On June 19, 2020 received email from seller that order had shipped on June 19. I responded and reminded seller that I had previously ask them to cancel and no longer wanted this item.
I then received another email from seller "NORAN' to ignore shipment message, you will be refunded full amount.'
On July 1 I received an email that the package was delivered to an address 350 miles from my home. When I asked NORAN again to issue a refund, the response was that I must return the package to get a refund. I told NORAN that I was in SC when I ordered the item on May 17 but was not back home in Virginia.
I have no access to the item to return it.
This is still not resolved. I believe Etsy needs to get this seller to issue a refund as they promised on June 19, 2020.
User's recommendation: Don't order from Etsy seller NORTINTREASURES.
Product or Service Mentioned: Etsy Account.
Monetary Loss: $86.
Preferred solution: Full refund.