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Etsy Questions and Answers

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Question:
by Florine S Scz #169264

Return.

I need to return the earrings . I already have the same 1s .

I ordered a necklace and earrings. I dont need to pairs of the same how do I go about of returning them?

Thank you!

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Question:
by Alex A Ntv #101065

How do I return my gift & get a refund.

I bought a gold necklace for someone and I should have ordered a silver one. This was for a Christmas gift. I need to return it & get my money back.

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Question:

How do I return an item to a vendor for a refund?I ordered a pair of earrings for a Christmas gift. I received the order in a very timely manner.

The company name is purchased from is May and Belle.

I cannot find a phone number for them to return the item. Where can I find a phone number as nothing is listed on their invoice copy that I received?

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Question:
Top question
#39963

Why my account was deactivated.

I am using my etsy account & suddenly my account was deactivated . Any reason ??

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Answer:
by #1932583

I have the same problem as yours ... they ask us to communicate with them and they do not answer .... how will the solution be? We are writing here after we lost hope of communicating with support, the financial department, and the identity verification department. They all wrote to them and no one answered.

by #1865683

According to Etsy FAQs there can be several reasons for account deactivation. In order to find the reason and get your account back, contact Etsy customer service via live chat or via the support form on the PissedConsumer website.

by #1960997

Please respect the mind of the seller .... The account was suddenly closed ... Contact support via email ... An automatic response came that I must log in to chat through the store ... The store is closed How is that ??? I opened another store and contacted support and asked her to inform me about the problem ... After she understood my problem and made sure in all ways of my identity, she closed the chat and the chat icon disappeared from the store completely.

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Question:
#162593

What is the status of my order?Order a custom sign and didn't get a confirmation. I'd like to know what the sign will look like, revieve confirmation, and date of arrival.

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Answer:
by #2305302

Hey I'm Kelvin Jackson and I ordered a tshirt about a week ago I was just trying to see about my order

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Question:
#123732

Get refund.

My order never came in ??????????????????????????????????????????????????????????????????? Want my money back

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Answer:
by #2175921

Go to the item in your purchases and click contact seller and talk to the seller about it. They can help you there, I would assume so.

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Question:
#63539

Account suspended - need help.

Hi, My account was deactivated. I have since either fully refunded or fill all customer orders.

All shipped order have been delivered. Can you please tell me how / when the remaining funds in my Etsy account will be released?

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Answer:
by #1997090

This just happened to me this morning I called up etsy and funds still have to be put into my account so I can ship out orders, I’m so confused and have no answers for this :(

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Question:
#62456

why is my account deactivated?Hello. On November 18, for some unknown reason and without warning, the store and account were blocked.

Then you write and I did not receive an answer from you as to why you blocked the store. I am already ashamed to write because you wrote at least 100 times to find out the reason and I did not receive an answer. Please rebuild the store. The first month's tax was also paid.

I could not even pay for the second month because 18 was blocked.

I owed $ 80. I had $ 170 for sales.

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Answer:
by #2522230

The only way you get anything from etsy.com is by filing*** complaint. Make sure you contact your legislators and demand they start making laws about e-commerce and all the companies that do business in the U.S. yet refuse to hire people that you can actually get in touch with for customer service, instead of relying on the Better Business Bureau to do that service for these billion and million dollar companies.

by #1983877

According to Etsy Help Center, if your account privileges were permanently suspended due to a policy violation and you’d like to continue selling on Etsy, you may file an appeal with Etsy.
To file an appeal:
  • Click Contact support at the company website. You’ll be prompted to sign in to your Etsy account;
  • Select My Account, then Reopening a Suspended Account;
  • Write a detailed message, including:
    • A description of your business history with Etsy;
    • What factors led to your suspension;
    • Your plan to remediate the issues in your account;
    • Details about how the items you sell fit within Etsy’s policies.

A specialist will review your appeal and your account history, and reply with a final decision over email.
For further assistance please contact Etsy Customer Service at (844) 935-3879.

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Question:
#60478

Why are customers typing in our shop name and other shops are popping up.

If you type in our shop name, somebody else's shop comes up. Our sales have dropped to almost zero. What is wrong?

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Answer:
by #2522234

The only way you get anything from etsy.com in 2024 is by filing a bbb dot org complaint. Make sure you contact your legislators and demand they start making laws about e-commerce and all the companies that do business in the U.S. yet refuse to hire people that you can actually get in touch with for customer service, instead of relying on the Better Business Bureau to do that service for these billion and million dollar companies.

by #1970020

Unfortunately, Etsy does not provide any information about why if you type in your shop name, somebody else's shop comes up on the company website. Please contact the Etsy customer care team for assistance. You may reach out to them:
  • by phone at (844) 935-3879 (toll-free number within the United States);
  • via the company's social networks.

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Question:
#51071

My order did not come.

I order a basketball sent to Xzaria Puente to 505 n wood st fremont ohio and said it will be there by the 5th of September and it did not show up

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Answer:
by #1923228

My name is Patricia Barczewski 5545 Gardner St E Sterling Hrs Michigan I placed an order on August 31st Never received confirmation and did not receive A child's personalized musical jewelry box personalize EVERLY The amount for shipping and music box as immediately taken out of my account ending in 2151 for $54.32. Where is it? 586 292 **** email That021940@***.com

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