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Toby K Rdv
Verified Reviewer

Etsy - How can I get a refund for an order that hasn't arrived?

I order a case for my AirPods in the middle of March. I got tracking and everything, it's coming from Ukraine.

Except tracking stopped the end of April as if they lost it. I can't even get on the shop's page as if they shut down. I made a case with Etsy, I messaged the seller multiple times. Also I accidentally somehow closed the case...oops, and I can't reopen it.

It was $30 and I want my money back! I used Pissed Consumer to contact Etsy and have heard NOTHING.

I'm so pissed and frustrated, I don't know what to do! Help me please!

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Alan in Wisc

The only way you get anything from etsy.com in 2024 is by filing a bbb dot org complaint. Make sure you contact your legislators and demand they start making laws about e-commerce and all the companies that do business in the U.S. yet refuse to hire people that you can actually get in touch with for customer service, instead of relying on the Better Business Bureau to do that service for these billion and million dollar companies.

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Ann McDonald

Shopping Expert

According to Etsy refund policy in order to request a refund:

  • go to your Etsy account,
  • click Shop Manager,
  • click Orders & Shipping,
  • click the … (ellipsis) icon next to the order you want to refund,
  • click Issue a refund,
  • write down the reasons,
  • if you want to refund the entire transaction, click the box by Issue a full refund.

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