Etsy Reviews and Complaints
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Featured
I purchase a hookah stand including tools but I did not get any of the screws. Product was fast made in a rush that some of my products are damaged and not properly made. On top of that my purchase took about two months to receive. I purchased on February 25. I finally...
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Review
Service
Etsy - Order not received
Placed a order about a month ago. Haven’t heard anything. It’s a birthday gift. Where’s is my order!!!! Last time I order from Esty again! So disappointed!!!!!!
Review
Order not shipped. Seller not responding to any inquiries or Etsy after case opened.
I placed an order of $41.97 with Keto2Go on August 1, 2019. On August 5 and many days later, I made status inquiries. I received no responses as to when I could expect my order. On August 14, I opened a case to either receive a prompt full refund or delivery of my order. Finally, after no resolution by August 16, I made one final attempt to remedy this problem with Keto2Go. Now it’s August 17–the deadline established by the Dispute Department and I still have no refund or delivered order. I desire a full refund, as I choose not to conduct business with this company. Please address my case timely.
Review
Product
Cons
- No response from company
Reason of review
Poor customer service
Loss
$42
Preferred solution
Full refund
Tags
Etsy - Please help
Good day. Please help me unlock my store. I didn’t have a letter from Etsy, I don’t know the reason. I wrote to tech support and 3 days they don’t answer me. thank www.etsy.com/shop/AurorArtCo
Review
Etsy - Never received a shipment
I never received my product in six months. I will scan but Etsy would not hear the complaint. I tried for six months to Receive the shipment. I even asked them to read the conversation between myself and the seller, but they would not do that since 180 days had passed. It’s OK
Review
Service
Cons
- Handling of disputes between buyers and sellers
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Take this seller off of your site
Naturallyuniquerock ETSY
Buyer beware. They kept the product I ordered AND my money!!! When I tried to resolve the issue, their reply was very rude. I still have a copy of their nasty reply. Your 3rd grade child can glue rocks together more artistically than these people.
Review
Pros
- One of a kind products
Cons
- Etsy cannot get involved if you have issues with issues
- No receiving the product i paid for
- Etsy help desk was no help and rude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund
Tags
Etsy - I never received my order from the beginning of June and you billed my credit card
I never received my order a batman tank top from the beginning of June and it is July 18 and you billed my credit card, I want to know where my order is?????
Review
Service
Reason of review
Order processing issue
Etsy - Worst customer support ever!
I wanted to order a pair of wedding sandals from ABiddaBling through Etsy for $135.29 CAD plus shipping. I didn't realize I hit the "Submit" button twice until I received two pairs of sandals in one box. The sandals were flimsy and oversized. When I contacted the seller she was unsympathetic saying her policy was no returns. Ultimately, I was charged $347.28 CAD, including two shipping charges of $36.91 CAD for a outrageous total of $73.82 CAD shipping for a single package that weighed 1 lb 15 oz! I opened a case for review but Etsy gave me zero consideration. I'm stuck with two pairs of sandals I can't use and a bill for $347.28 CAD!
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$347
Preferred solution
Full refund
Tags
On July 9, 2019 Etsy sellers received a letter from Etsy CEO josh Silverman stating that Etsy will be offering a “free shipping guarantee” beginning on July 30, 2019. He then went on to explain in the memo that sellers didn’t need to REALLY offer free shipping, but...
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Review
Service
Pros
- Wide market with potential
- Sellling getting ripped off
Cons
- Demanding sellers unethical practices or lose their ranking
- Greed has become too rea
Reason of review
Bad quality
Tags
Etsy - Free shipping is a lie....
When an item goes up in price from $135 to $151 because of "free shipping" tells me that the shipping is not free but included. I have bought many item via Etsy and one of the features was being able to package together multiple items to save on shipping. Now, as i understand that Etsy makes money from the "free shipping", many vendors have stopped the bundling prices ability. It ain't free if you have to pay extra. I beleive that FTC should look into this.
Review
Pros
- Used to love etsy
Cons
- Greed has become too rea
Reason of review
Pricing issue
Loss
$16
Preferred solution
Let the company propose a solution
Etsy - Where is my order
My order is not showing up in my account and I can get no info on it. It was over $120 I spent and it has been over a month that I have been trying to get information and there is nothing .. please update me or refund my money.
Review
Cons
- There is no info on my purchases
Reason of review
Poor customer service
Loss
$120
Preferred solution
Deliver product or service ordered
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