Etsy Reviews
Etsy FAQs
Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.
How to sell on Etsy?
According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.
How does shipping work on Etsy?
According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.
How to cancel an order on Etsy?
As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.
How to return an item on Etsy?
If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.
Etsy Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I've not heard anything I am sure this crook split the money with Etsy why else would he still be on their site I am angry this person got away with this but even more angrier at Etsy I feel like they dismissed my complaint I guess it was my money he stole not theirs...
Pay with PayPal! They will refund your money if you do not receive your order.
- Good items
- Etsy has great service when the stores are real
- This was my only negative experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
"..... Or if you would prefer I can cancel your order....." This what your text message said.
She is giving you a choice here. Thist sentence does not states... I am cancelling your order. Maybe you misinterpreted what she wrote.
I cannot understand you not being happy since she continued to push the date further back. Totally understandable. I live in Texas and every thing really was shut down. I can attest to that.
We were in a lockdown and now , that we are 'open' my city which is a tourist type place has had 300,000 every weekend. My town is a popular tourist area and out population is about 50,000. We have experienced this since it was ok to go places. As far as this person having someone else making her items.
I know of someone who evidently buys things from others and resells them. The person I know and this person is not the same. I know that the main requirement is that all items must be homemade or vintage. This person does fit the homemade portion.
The item does not need to be made by the shop owner. I do not believe that is in the rules. I cannot speak for the person who was selling to you. She does not work for Etsy so, in a sense Etsy cannot be blamed.
If she was employed by them then, yes that would be an Etsy issue. Life was crazy during the pandemic because everything was shut down. Parents in Texas could not go to work because schools and daycares were closed. Lots of parents had tons of issues.
This was a nightly thing on the news.
Hopefully, the people got vaccinated and Delta will not be as bad. Unfortunately, the current news says it is already rising for unvaccinated people.
- No pros
- Refunded my purchase with no mutual feelings
- Was giving unprofessional excuses
- Did the opposite of what was asked
Etsy account suspended
User's recommendation: Will not recommend.
Re: 224169****
- No accountability
Ordering process
User's recommendation: Custom order requiring personal orders.
- Lack of communication with buyer
- Hard to get help
- No customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSeller Abuse
User's recommendation: Do not use Etsy.
- Harassing me
- No telephone to call
- Dispute resolution is a joke
I'm checking on a special order I've requested
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSuspended account?
- Good selection of products
- Allows small business to strive
- Contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSuspended account
I need to talk with a person
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Shop reopen
Not able to speak to anyone
My account is suspended without any reason
Can’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerQuestions about becoming a new owner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAccount Suspension, Request Reopen
- Allows small business to strive
- Hard to find customer support email
Did not received order
User's recommendation: Be wise as you should be in any ordering situation.
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Please join the conversation on Facebook. Etsy does this to sellers all the time.
People are losing their businesses and livlihood. Find us on Facebook at Sellers Against Etsy group.