Etsy
Etsy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,656 reviews, 10% would recommend, with 81% unfavorable and 9% positive. Consumers report high prices, frequent refund requests, and 46% say Etsy should improve customer service; 42% say they won't use Etsy again.
Key Takeaways for Future Customers
- Read seller policies and delivery terms before buying; many Etsy reviews mention lost or late orders.
- Expect limited direct customer support; plan refund or dispute steps in advance.
Negative Feedback / Risk Areas
- Recurring customer complaints about unresponsive customer service and no phone support.
- Frequent issues with refunds, billing, and missing or wrong deliveries.
Positive Feedback
Some customers note nice products from sellers despite platform service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,656 reviews, 10% would recommend, with 81% unfavorable and 9% positive. Consumers report high prices, frequent refund requests, and 46% say Etsy should improve customer service; 42% say they won't use Etsy again.
Key Takeaways for Future Customers
- Read seller policies and delivery terms before buying; many Etsy reviews mention lost or late orders.
- Expect limited direct customer support; plan refund or dispute steps in advance.
Negative Feedback / Risk Areas
- Recurring customer complaints about unresponsive customer service and no phone support.
- Frequent issues with refunds, billing, and missing or wrong deliveries.
Positive Feedback
Some customers note nice products from sellers despite platform service problems.
Media from reviews
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME] said on app...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_e8e1-medium.png)
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME]... - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_bb58-medium.png)
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME]... - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_0e62-medium.png)
![Etsy - Review in Auctions and Marketplaces category from [GEOGRAPHIC_DATA], ...](https://img.youtube.com/vi/jhHs7wTVZoM/0.jpg)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asheboro, North Carolina
Took money but not got my shoes on there but took money off my chime account
Took 620 bucks off my account and only got one pair of shoes coming instead of 2 pair I really need my money back from yall I can't just give money up like that
- Messed up
- Messed up
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item
I can't find the item I purchased on Etsy as a gift for my daughter. It was a gift in memory of her cat. I don't know yet.
- Good gifts
- Not easy to reach
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease contact me about an order i...
Please contact me about an order i placed 513504-**** i need help now the guy wont respond you guys refunded but I wanted all my funds to go to my account
User's recommendation: The guy is a scammer
Clearwater, Florida
My money was taken, but the package wasn't delivered
I ordered a present for my granddaughter on Etsy. The package was never delivered.
Now I'm getting a runaround trying to get a refund or a replacement. They had some virtual guy named [PERSON_NAME], who's supposedly on vacation, and he's the company assistant for refunds and lost packages.
I'm calling the BBB next. I want a refund.
- Very easy to spend money
- Very hard to get merchandise
User's recommendation: Go to more established company to shop online, like Walmart and eBay
Clearwater, Florida
I purchased merchandise that was lost during delivery. [PERSON_NAME] said on app that they would step in and help. I've only got a run around
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME] said on app...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_0e62-gallery.png)
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME]... - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_bb58-gallery.png)
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME]... - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_e8e1-gallery.png)
I ordered a Leap Frog for my granddaughter, and the package never got to my daughter's house. Help!!!
- Easy to spend money
- Hard to receive package
User's recommendation: Never order from Etsy unless u're off work for a year and don't stand a chance of your package being stolen.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Augustine, Florida
Paid gave phone number not in servicein full for my product and still waiting 2 months
Phone not in service. I want my product and I need someone to contact me without a runaround.
Call me now to resolve the problem! ***
User's recommendation: Don’t buy from this company!! They take your money and hold it with no product!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Augustine, Florida
I want to add to my order and also find out when I will get it.
I would like someone to contact me. I never got my product that I paid for in full. I would be like to fix this problem asas.
Thank you
***
User's recommendation: Please be more accessible for problems who paid in full.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Dissatisfied with an Etsy purchase.
Very upset with a purchase I made from seller ***. I purchase a urn for my Grandson ashes.
The whole urn looks awful. I placed the order on March 18. He said it shipped on Mar 31.
It did not arrive until May 18. I reach out to the seller.
User's recommendation: I will not purchase from this seller again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - Refund requested for items not received; gift card credits noted.
- Account access limited for suspicious login; seeks restoration and checkout fix.
Can you send me email? Let me know when the refund will go through to my Etsy account $5000 of refund will go to my Etsy account.
Can you let me know in my email? randy.rath1224@***.com this is also my email from my Etsy account and also have I try check out.
It says someone went wrong when I try to checkout won’t allow me to check out for some reason. Can you fix that as well?
Company fixed the issue and I have been provided with full refund. I want my full refund of $5000 please and thank you.
ID: #2101****
NCR Rath
12 hours ago
Is it possible I can receive a refund on the products I purchased that I never received products and some reason they are canceled because the place for this sold demand right before I got *** off they were out business so can I get a refund on my products on my unlike Gift card I only got 15 credits and also I wont be ablepp cant eat wrong when I triedpp go to check out if something went wrong, can you fix that error? Were saying something went wrong and also give me my refund because I requested for Im asking nicely. Please fix my account and Im so submit. This is the appeal option and please fix my account where I can purchase my item. I I sent you images of the how much money I was supposed to receive back to my Gift card another day and whats going on with my account when I try to check out it says something went wrong. Can you fix that problem? Ill see you image of that. I see on the screenshots so can you please fix my account where I can make a place place or place to order my product and check out my order with my Gift card money can you please allow me to get a refund on the items? Can you please contact us the sellers which I placed the orders from and get my money back please can you fix my account where I can get my money back they said those were sent to me. They never did or someone went wrong when they did the money didnt go through.
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NCR Rath
12 hours ago
My email for my account is randy.rath1224@***.com
Victor
4 hours ago
Hello,
Thank you for writing to us. My name is Victor and I'm a member of Etsy's Trust & Safety team.
We have temporarily limited access to your Etsy account because we've detected a suspicious login. We've done this to protect your personal and financial information. Im sorry for any inconvenience this has caused.
To restore your account, please answer the security questions that follow, which will help us verify that you're authorized to access this account.
What is your full name?
What month and year did you create your Etsy account?
Can you give us a shipping address you've used when purchasing from Etsy?
What cities and/or states do you most frequently sign in to your Etsy account from?
Which internet browser do you use most frequently to sign in to Etsy?
Do you use any mobile devices to access your Etsy account? Please specify.
We value your privacy and will never share your responses. We hope to hear back from you soon.
NCR Rath
1 minute ago
. my name is my full name is Nicholas Rath. I created my account in 2024 thats all about when I created my account. 3980 State School Rd. denton Texas.76210 United States of Texas randy.rath1224@***.com Nicksam99$is Google Chrome or the Etsy app when I use iPhone device iPhone 15 Pro
NCR Rath
23 seconds ago
Fill out all my information you need
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Preferred solution: Full refund
User's recommendation: This is where I recommend for Etsy to have these all these new items right here and also I recommend them be cheaper like underneath $20 and also electronics where I met with pros the iPhone 20 Pro Max gold with a digital built-in credit card building two Apple Pay and also this new iPhone 20 Pro Max will have the Google play store added for android will be android Apple iPhone iPhone 20 Pro Max you should say that and also a Motorola z flip and different products and and we should have the iPhone 12 Pro Max or the iPhone Pro X 20 should have the Google play store built into the iPhone, including the iPhone store Apple App Store and we should able to access Google apps to from the Google play store built into the iPhone and you should have a Google place store. That’s like android phone will have and also a digital Apple Pay where you can use pay out a bank partner or Greendot bank you can use Apple Pay without Greendot Greendot bank and that’s what iPhone saw on Etsy. You should be able to get 500 credits of dollars of credits. You should be able to add $600 for for credits for free on your gift card these items and these items for sale pictures items are listed in these items I mentioned which we could have on Etsy and the credits option. I feel like they’ll get more customers to shop on ITV and add all these items I mentioned and these pictures of these items I showed you and all of the items that mentioned in this comments, future comments I feel like a T do better if you can have overseas of shopping and everything else and receive credit credits to spend on your gift card like 600 credit starting today time today when you want to set this up on Etsy at these items these serums and also these costumes in these cell phones and electronics
Winchester, Kentucky
My package was sent to another address
I order a stitch and Angel cake topper for my wedding I got a email that it was delivered and when I check said delivered to a address in *** I also contacted the seller no response I also check my address on the Etsy website and it my address but it was sent to another address. I do have pictures and proof it was sent to *** and not my address.
- Good prices
- Seller not available
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEtsy - Review in Auctions and Marketplaces category from ***, ***
- I ordered a tag for my Audi and didn't receive it.
- I was told it would arrive by Apr 17, then Apr 18-21, but it never shipped.
- Refund or the item.
I ordered a tag for my Audi, actually, few weeks back, and they told me that it would have been there by around the April 17. Then I got another message saying that it would come on the eighteenth, between the eighteenth and the twenty first, and no one's been contacting me.
I didn't know because I cannot I can't flag the package because it it was never sent. But then, I guess, one of the representatives, ***, reached out to me because I left a couple of messages. I couldn't call anyone. And still to still to this day, I don't know where the package is.
I don't know if it was either shipped. I don't know any like, I paid for an item that I don't have. And I'm trying to figure out who's gonna send me my item or who's gonna send me my money back, One or the other. I'm not gonna sit around and wait two, three months for a a tag that costs $12 as as as the principle.
If you got a good company, you got a good company.
No one wants bad reviews for their company. So please, someone send me my pack.
Los Angeles, California
The item that I received was not like the one in the picture
- This was my first and last order.
- Return not resolved and item didn't match Etsy picture; I paid $20 and almost $45 was charged by automated prompts.
No. First and last time that I order here.
Not resolved my return item. Payed $20 00. For a little pice of [PERSON_NAME]. Dit not Match Etsy picture And instead of resolved my issue.
Almost got robbed $45 with the automatic text answeringthe questions.
Before I finished reading the agreement bottom. After I said that I wanted to resolved my problem .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Still not answreing me and trasnfering the money i get on etsy after selling
- Unable to link Desjardins or Tangerine to Etsy for 4–6 months; issue remains unresolved, Plaid suggested, costing about $100 per week.
having a real professionnels and not intern, junior, ai , indou
A lot told me to use a Plaid paid like Tangerine in *** because, okay, *** might not work, but I'm so tired of talking to an AI on Etsy. I don't know what to do if they still don't want to resolve my problem with the Etsy shop linked to my bank accounts, *** or Tangerine. I follow the process to resolve it, and it still doesn't work...
I will stop selling on Etsy if they keep rejecting me and my issue. I have the feeling of giving free products to people when it costs me $100 per week.
- Use ai to respond me and it didnt help because same words
Preferred solution: im a etsy seller and i try to link my etsy shop finance to my bank account Tanegrine, after trying to put numbers accounts of my previous banks but ETsy rejected them and they reject tangerine because they ''cant read ''
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Puyallup, Washington
Substandard merchandice
Horrible customer service. Offering me $10 off next purchace rather than refund for CRAP merchandice. Yes I sent photos.
- Horrible customer service with website problems
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE ANYTHING ON ETSY!!!
Orlando, Florida
Reason for returning a knob l bought because they don’t have any more, l need one more
I bought a half moon knob, but l needed 2 l was going to buy another they didnt have any more, now the *** wants to charge me for return l think it is not fair, l thought it came with 2 half moon knobs but it only came with one knob, if cant buy another one l would l like a refund and a free return label very truly ***
- I want a return label for free and my refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEtsy - Review in Auctions and Marketplaces category from [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]
![Etsy - Review in Auctions and Marketplaces category from [GEOGRAPHIC_DATA], ...](http://img.youtube.com/vi/jhHs7wTVZoM/hqdefault.jpg)
Cue the sound. Call the water.
Yeah. I call these people for my money, buy them seeds they send me when I order trees, and they send me seed.
And nobody hadn't got in touch with me yet, but I want my money back for a refund. Y'all taking people money like they don't need it.
About
, , , ,
Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.
Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.
Etsy is ranked 206 out of 1137 in Auctions and Marketplaces category
USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide
Etsy FAQs
Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.
According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.
According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.
As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.
If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.
Learn what you can sell on the marketplace, create your shop, and do the further steps. To find the whole guide, visit the “Help Center” page, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
If you list goods for sale on Etsy’s official site or Etsy’s mobile app, you will be charged a listing fee of $0.20 for each item. If you sold a certain good, a transaction fee is 6.5% of the price for each thing + the amount of shipping and gift wrapping.
Since each store has its own rules for canceling an order, contact the seller directly to ask to cancel the order on Etsy. On the official marketplace site, navigate to “Your account”, choose “Purchases and reviews”, click on “Help with Order” next to the appropriate order, choose an option under “What do you need help with?”, and click on “Send help request”.
If you use the Etsy app, login on your mobile device, tap the following one by one: You > Purchases > order > Help > Option next to “What do you need help with?” > Send help request.
You can sell unique goods that you designed, made, handpicked, or sourced by you, except for alcohol, tobacco, weapons, and other prohibited goods. To find out details regarding allowed and prohibited items, visit the Etsy help center, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
To change your address on Etsy, login to my account, choose “Account settings”, navigate to the “Email” section, enter your new email in the “Change your email” form, and click “Change Email”. When the “Enter security code” window appears, open your email, where the security code must come, enter it in the appropriate field, and click “Submit”.
You can ask for help regarding return directly from the seller who sold you the goods you want to return. We have already described how to do it in the third block of answers.
On the official marketplace website, click on the “Sin in” button in the upper right corner, and follow “Register”. After these actions, fill out all the necessary fields of the form to register or choose “Continue with Google”, “Continue with Facebook”, or “Continue with Apple”, and follow the instructions in the letter that should come to your letter from registration@etsy.com.
On the Etsy app, tap “Sign in”, enter your email address or continue in the other way offered by the app, after which enter your first name, create a password, and finish by tapping “Register”.
The global marketplace for unique and creative goods, Etsy, was founded in 2005.
Contact the Etsy customer service right via etsy.com. Scroll down the main page, follow “Help Center” at the bottom menu, and click on the “Contact Etsy Support” button.
Etsy is a USA-based company established in 2005 as the platform for selling handmade or vintage items and craft supplies. The Etsy services are consumed by Americans, Canadians, and European clients. The availability of specially designed policies for sellers, buyers, and third parties is one of the reasons why users regard the services of Etsy legit and accessible. The Etsy customer service created the section Legal Imprint on the website. You can find on the Etsy official site data about the Board of directors, VAT number, and corporate contact details.
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I found my order and would like to ad a cover picture on the album.