Etsy Reviews
Etsy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,737 reviews, 10% would recommend, with 81% unfavorable. Many consumers request refunds and report high price levels and poor customer service.
Key Takeaways for Future Customers
- Reviews show frequent delivery and missing package issues in Etsy reviews.
- Expect difficulty reaching live support and slow resolution for refunds.
- Double-check checkout prices and subscription charges like Etsy Insider.
Negative Feedback / Risk Areas
- Customer complaints about support, account access, and unresolved disputes.
- Refunds and return shipping costs seen as burdensome.
- Billing and order confirmation errors reported.
Positive Feedback
Some users note nice products despite overall dissatisfaction.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,737 reviews, 10% would recommend, with 81% unfavorable. Many consumers request refunds and report high price levels and poor customer service.
Key Takeaways for Future Customers
- Reviews show frequent delivery and missing package issues in Etsy reviews.
- Expect difficulty reaching live support and slow resolution for refunds.
- Double-check checkout prices and subscription charges like Etsy Insider.
Negative Feedback / Risk Areas
- Customer complaints about support, account access, and unresolved disputes.
- Refunds and return shipping costs seen as burdensome.
- Billing and order confirmation errors reported.
Positive Feedback
Some users note nice products despite overall dissatisfaction.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to place an order
I have been trying multiple times to place my order online but can't. I have tried to get a real person but can't. How do I get help?
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use Etsy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSend my order back Missing Item where do I send my order back
- - Missing item from Mascara Black; requests the return address.
- - Requests removal of debit card number from the account and a refund of $17.98.
I unsubscribed From the Company No Response AtAll no help at All
Missing item from mascara black. Where do I return this item?
What is the address it goes to? I also want to take my debit card number off of this account, so please either text me. My name is Wendy J. Lockwood, 580-351-****, or email me at qlockwood26.wl@***.com so I can get my money back.
None of the other items have been opened or unsealed. I also want to take my debit card number off of this account: $17.98.
I've got missing items, but I'm pissed off now. Let me know where I can take my debit card off of and how to do it as well.
- Need to make sure the customer has there full order before shipping it out to the consumer shipping
Preferred solution: Full refund
User's recommendation: In the Future to Check Your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a beautiful mirror welcome...
- - The mirror sign arrived late and was damaged; packaging was inadequate.
- - The seller promised concealment; wrap was only one thin layer.
I ordered a beautiful mirror welcome sign off of Etsy and paid $488 for my wedding next week, and it came 2 days ago, way later than it said it would arrive. It came cracked, the box was bent up, and there was *** in it.
I'm beyond pissed because I now have no sign for my wedding and no time to order one. I emailed the seller and asked them to wrap and conceal my mirror very well so it wouldn't get broken, and they emailed me back that they would, but it was not concealed properly either, with one very thin piece of wrap. I sent them pictures of the cracked mirror and box, and they are sending me to you all.
I'm highly pissed, and I would never order again. Liars.
- I always order here and have never had this issue
Preferred solution: Full refund
User's recommendation: To secure customers packages with proper care like with bubble wrapping cause this a lot of $
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Souderton, Pennsylvania
Discuss issue with one of your supplier product
We bought product from Shivam Bhakti art, they shipped product thru freight forwarder. One item came in Brocken condition and now they are not responding.
They sale it thru Etsy and told us to deal with them direct but looks like they tried to avoid Etsy and sold us. We just want to bring to Etsy notice
- Dont know
- No idea
Preferred solution: Full refund
User's recommendation: Not to deal with that supplier at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Souderton, Pennsylvania
Supply issue
Very difficult to contact Etsy customer service. Any issue happens you have to go thru lot of channels and cannot contact Etsy direct.
Their supplier contact you directly and ask you to deal with them.
Not a reliable company . For any supply you receive, launching complaint is a big headache and asking for hundreds of proof
- Dont know
- No idea
Preferred solution: Full refund
User's recommendation: Don’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSend my order back give address so I can send the items back back full refund
No black mascara included. Return my $17.98 back to my card. Give me the address so I can return the order.
- Most items were in the bag in opened
- Missing item black mascara
Preferred solution: Full refund
User's recommendation: Make sure all items are in your purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sault Sainte Marie, Ontario
If I could rate -5/10 I would
- - Cannot access the seller account due to two-step authentication; phone is out of service, and billing info only exists in the account.
I changed my phone number without realizing it was still attached to my seller account. Upon contacting Etsy Support via email, I am met with bot responses and BS information required to prove my identity.
They want information about the account that is only found on my account, such as billing information from past months (this never gets emailed to me). I have my password, I have my email, and I have plenty of other information, but their bot that scans these emails replies the same way every time.
To clarify, I cannot access my account or the info in it due to two-step authentication attempting to send a code to a phone number that is out of service and no longer in use. I have my email and password, but apparently that isn't enough.
- Sellers are great
- Support is trash
- No phone to call
- Emails go nowhere
Preferred solution: I want access to MY account, or at the very least, to wipe it clean and delete it to prevent any future owner of my phone number from gaining access to my information.
User's recommendation: Don't bother with Etsy, they are useless.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item
I can't find the item I purchased on Etsy as a gift for my daughter. It was a gift in memory of her cat. I don't know yet.
- Good gifts
- Not easy to reach
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Watsonville, California
Plant brockedn and only recieve one item
Planr is brocken and only one item shipped, i orderd two cactus snd payed for nith only recieved onne and it was rotted off in two pieces i reacievedno packing slip either
Preferred solution: Full refund
User's recommendation: Not at this point no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck on order
Dam shame!! Some people are just *** pitful and Desperate for money the only thing they know is Grifting and you know it what God will do get them and curse them because of there Ill game.
He said no man will prosper off his ill game. Good Ridden.
User's recommendation: Don’t be know Fool just saying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item was delivered
- - Received a different Coach bag than ordered; requests a return label ASAP.
- - Ordered another bag; wants the exact item sent; a photo was provided.
I want to return the label for the coach bag. You guys sent me a different bag.
I don’t need it. Please respond to me in a text message at 917250****. I did order another bag and hope they send me the exact same bag I ordered. I'm waiting for a reply ASAP.
I did send the picture of the bag below that I ordered.
I want a return label ASAP. Thank you.
- I dont like long waiting
- I need my money back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ozark, Alabama
Supposed to pay $25 for three months of esty insider
They got me where I have to pay $72 for the Esty Insider when it was supposed to be $25 for 3 months. I wasn't supposed to be on the $72 plan.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perham, Minnesota
I’ve been locked out of my acct for who...
I've been locked out of my acct for who knows what reason. However, I have a $200 credit I want refunded to me immediately.
Jolleen Yungbauer
jnsyungbauer@***.com
218-296-****
- Everything else
Preferred solution: Full refund
User's recommendation: Beware
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received - ordered June 5th
Placed and paid for an order of West Indian bangles on June 5th. All I have to show for this order is the deduction from my checking account.
I have received nothing. I have heard nothing.
This is the most unsatisfactory order that I have ever experienced with Etsy. Also getting anyone on the phone appears to be impossible.
User's recommendation: Follow your order closely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep messaging you with my email and a picture from ups that my item was delivered. But the picture is of someone else’s front door. UPS said it was drlivered and the message from them was wrong. r
I got a message from ups and a picture my item was delivered. Called ups said it was delivered to the right person and their message was a mistake.
Now you have my email. Whats up with my delivery for this item?
I sent you a picture. Please contact me at *** as none of my messsges are getting resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Williamstown, New Jersey
These are the wrong curtains that were...
These are the wrong curtains that were sent to me. I don't even have a description of them or anything in the bag. Nothing, please contact me or email me.
Preferred solution: Deliver product or service ordered
About
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Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.
Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.
Etsy is ranked 218 out of 1125 in Auctions and Marketplaces category
USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide
Etsy FAQs
Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.
According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.
According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.
As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.
If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.
Learn what you can sell on the marketplace, create your shop, and do the further steps. To find the whole guide, visit the “Help Center” page, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
If you list goods for sale on Etsy’s official site or Etsy’s mobile app, you will be charged a listing fee of $0.20 for each item. If you sold a certain good, a transaction fee is 6.5% of the price for each thing + the amount of shipping and gift wrapping.
Since each store has its own rules for canceling an order, contact the seller directly to ask to cancel the order on Etsy. On the official marketplace site, navigate to “Your account”, choose “Purchases and reviews”, click on “Help with Order” next to the appropriate order, choose an option under “What do you need help with?”, and click on “Send help request”.
If you use the Etsy app, login on your mobile device, tap the following one by one: You > Purchases > order > Help > Option next to “What do you need help with?” > Send help request.
You can sell unique goods that you designed, made, handpicked, or sourced by you, except for alcohol, tobacco, weapons, and other prohibited goods. To find out details regarding allowed and prohibited items, visit the Etsy help center, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
To change your address on Etsy, login to my account, choose “Account settings”, navigate to the “Email” section, enter your new email in the “Change your email” form, and click “Change Email”. When the “Enter security code” window appears, open your email, where the security code must come, enter it in the appropriate field, and click “Submit”.
You can ask for help regarding return directly from the seller who sold you the goods you want to return. We have already described how to do it in the third block of answers.
On the official marketplace website, click on the “Sin in” button in the upper right corner, and follow “Register”. After these actions, fill out all the necessary fields of the form to register or choose “Continue with Google”, “Continue with Facebook”, or “Continue with Apple”, and follow the instructions in the letter that should come to your letter from registration@etsy.com.
On the Etsy app, tap “Sign in”, enter your email address or continue in the other way offered by the app, after which enter your first name, create a password, and finish by tapping “Register”.
The global marketplace for unique and creative goods, Etsy, was founded in 2005.
Contact the Etsy customer service right via etsy.com. Scroll down the main page, follow “Help Center” at the bottom menu, and click on the “Contact Etsy Support” button.
Etsy is a USA-based company established in 2005 as the platform for selling handmade or vintage items and craft supplies. The Etsy services are consumed by Americans, Canadians, and European clients. The availability of specially designed policies for sellers, buyers, and third parties is one of the reasons why users regard the services of Etsy legit and accessible. The Etsy customer service created the section Legal Imprint on the website. You can find on the Etsy official site data about the Board of directors, VAT number, and corporate contact details.
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