Etsy
Etsy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,635 reviews, with 10% of users likely to recommend. Reviews show 81% unfavorable and 9% positive. Consumers report dissatisfaction with customer service, refunds, shipping and delivery problems.
Key Takeaways for Future Customers
- Check recent Etsy reviews and seller feedback before buying.
- Expect possible delays on refunds and challenges contacting customer service.
- Confirm return policy and who pays for return labels to avoid billing surprises.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive support is a recurring customer complaint.
- Frequent reports of items not received, wrong address shipping, and alleged scams.
- Refund delays, difficulty opening cases, and high price level noted by reviewers.
Positive Feedback
Some customers praise the product quality and a few report quick issue resolution; 39% say they might return if problems are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,635 reviews, with 10% of users likely to recommend. Reviews show 81% unfavorable and 9% positive. Consumers report dissatisfaction with customer service, refunds, shipping and delivery problems.
Key Takeaways for Future Customers
- Check recent Etsy reviews and seller feedback before buying.
- Expect possible delays on refunds and challenges contacting customer service.
- Confirm return policy and who pays for return labels to avoid billing surprises.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive support is a recurring customer complaint.
- Frequent reports of items not received, wrong address shipping, and alleged scams.
- Refund delays, difficulty opening cases, and high price level noted by reviewers.
Positive Feedback
Some customers praise the product quality and a few report quick issue resolution; 39% say they might return if problems are resolved.
Media from reviews
Harwich, Massachusetts
I have been charged for 2 orders (3097 and 9222)which I never received . My email is disabled and I need contact by phonr
See comments in the reasons for review
Please reference my comments there regarding my ordere3097 and 7222
My email account is disabled
I want a phone call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Refund requested for items not received; gift card credits noted.
- - Account access limited for suspicious login; seeks restoration and checkout fix.
Can you send me email? Let me know when the refund will go through to my Etsy account $5000 of refund will go to my Etsy account.
Can you let me know in my email? randy.rath1224@***.com this is also my email from my Etsy account and also have I try check out.
It says someone went wrong when I try to checkout won’t allow me to check out for some reason. Can you fix that as well?
Company fixed the issue and I have been provided with full refund. I want my full refund of $5000 please and thank you.
ID: #2101****
NCR Rath
12 hours ago
Is it possible I can receive a refund on the products I purchased that I never received products and some reason they are canceled because the place for this sold demand right before I got *** off they were out business so can I get a refund on my products on my unlike Gift card I only got 15 credits and also I wont be ablepp cant eat wrong when I triedpp go to check out if something went wrong, can you fix that error? Were saying something went wrong and also give me my refund because I requested for Im asking nicely. Please fix my account and Im so submit. This is the appeal option and please fix my account where I can purchase my item. I I sent you images of the how much money I was supposed to receive back to my Gift card another day and whats going on with my account when I try to check out it says something went wrong. Can you fix that problem? Ill see you image of that. I see on the screenshots so can you please fix my account where I can make a place place or place to order my product and check out my order with my Gift card money can you please allow me to get a refund on the items? Can you please contact us the sellers which I placed the orders from and get my money back please can you fix my account where I can get my money back they said those were sent to me. They never did or someone went wrong when they did the money didnt go through.
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NCR Rath
12 hours ago
My email for my account is randy.rath1224@***.com
Victor
4 hours ago
Hello,
Thank you for writing to us. My name is Victor and I'm a member of Etsy's Trust & Safety team.
We have temporarily limited access to your Etsy account because we've detected a suspicious login. We've done this to protect your personal and financial information. Im sorry for any inconvenience this has caused.
To restore your account, please answer the security questions that follow, which will help us verify that you're authorized to access this account.
What is your full name?
What month and year did you create your Etsy account?
Can you give us a shipping address you've used when purchasing from Etsy?
What cities and/or states do you most frequently sign in to your Etsy account from?
Which internet browser do you use most frequently to sign in to Etsy?
Do you use any mobile devices to access your Etsy account? Please specify.
We value your privacy and will never share your responses. We hope to hear back from you soon.
NCR Rath
1 minute ago
. my name is my full name is Nicholas Rath. I created my account in 2024 thats all about when I created my account. 3980 State School Rd. denton Texas.76210 United States of Texas randy.rath1224@***.com Nicksam99$is Google Chrome or the Etsy app when I use iPhone device iPhone 15 Pro
NCR Rath
23 seconds ago
Fill out all my information you need
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Preferred solution: Full refund
User's recommendation: This is where I recommend for Etsy to have these all these new items right here and also I recommend them be cheaper like underneath $20 and also electronics where I met with pros the iPhone 20 Pro Max gold with a digital built-in credit card building two Apple Pay and also this new iPhone 20 Pro Max will have the Google play store added for android will be android Apple iPhone iPhone 20 Pro Max you should say that and also a Motorola z flip and different products and and we should have the iPhone 12 Pro Max or the iPhone Pro X 20 should have the Google play store built into the iPhone, including the iPhone store Apple App Store and we should able to access Google apps to from the Google play store built into the iPhone and you should have a Google place store. That’s like android phone will have and also a digital Apple Pay where you can use pay out a bank partner or Greendot bank you can use Apple Pay without Greendot Greendot bank and that’s what iPhone saw on Etsy. You should be able to get 500 credits of dollars of credits. You should be able to add $600 for for credits for free on your gift card these items and these items for sale pictures items are listed in these items I mentioned which we could have on Etsy and the credits option. I feel like they’ll get more customers to shop on ITV and add all these items I mentioned and these pictures of these items I showed you and all of the items that mentioned in this comments, future comments I feel like a T do better if you can have overseas of shopping and everything else and receive credit credits to spend on your gift card like 600 credit starting today time today when you want to set this up on Etsy at these items these serums and also these costumes in these cell phones and electronics
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease contact me about an order i...
Please contact me about an order i placed 513504-**** i need help now the guy wont respond you guys refunded but I wanted all my funds to go to my account
User's recommendation: The guy is a scammer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Still not answreing me and trasnfering the money i get on etsy after selling
- - Unable to link Desjardins or Tangerine to Etsy for 4–6 months; issue remains unresolved, Plaid suggested, costing about $100 per week.
having a real professionnels and not intern, junior, ai , indou
A lot told me to use a Plaid paid like Tangerine in Canada because, okay, Desjardins might not work, but I'm so tired of talking to an AI on Etsy. I don't know what to do if they still don't want to resolve my problem with the Etsy shop linked to my bank accounts, Desjardins or Tangerine. I follow the process to resolve it, and it still doesn't work...
I will stop selling on Etsy if they keep rejecting me and my issue. I have the feeling of giving free products to people when it costs me $100 per week.
- Use ai to respond me and it didnt help because same words
Preferred solution: im a etsy seller and i try to link my etsy shop finance to my bank account Tanegrine, after trying to put numbers accounts of my previous banks but ETsy rejected them and they reject tangerine because they ''cant read ''
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEtsy - Review in Auctions and Marketplaces category from Philadelphia, Pennsylvania
- - I ordered a tag for my Audi and didn't receive it.
- - I was told it would arrive by Apr 17, then Apr 18-21, but it never shipped.
- - Refund or the item.
I ordered a tag for my Audi, actually, few weeks back, and they told me that it would have been there by around the April 17. Then I got another message saying that it would come on the eighteenth, between the eighteenth and the twenty first, and no one's been contacting me.
I didn't know because I cannot I can't flag the package because it it was never sent. But then, I guess, one of the representatives, Jason, reached out to me because I left a couple of messages. I couldn't call anyone. And still to still to this day, I don't know where the package is.
I don't know if it was either shipped. I don't know any like, I paid for an item that I don't have. And I'm trying to figure out who's gonna send me my item or who's gonna send me my money back, One or the other. I'm not gonna sit around and wait two, three months for a a tag that costs $12 as as as the principle.
If you got a good company, you got a good company.
No one wants bad reviews for their company. So please, someone send me my pack.
Orlando, Florida
Reason for returning a *** l bought because they don’t have any more, l need one more
I bought a half moon *** but I needed 2. I was going to buy another; they didn't have any more.
Now the *** wants to charge me for return. I think it is not fair.
I thought it came with 2 half moon knobs, but it only came with one *** If I can't buy another one, I would like a refund and a free return label. Very truly, Janette Velez.
- I want a return label for free and my refund
Preferred solution: Full refund
Puyallup, Washington
Substandard merchandice
Horrible customer service. Offering me $10 off next purchace rather than refund for CRAP merchandice. Yes I sent photos.
- Horrible customer service with website problems
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE ANYTHING ON ETSY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEtsy - Review in Auctions and Marketplaces category from Manning, South Carolina
Cue the sound. Call the water.
Yeah. I call these people for my money, buy them seeds they send me when I order trees, and they send me seed.
And nobody hadn't got in touch with me yet, but I want my money back for a refund. Y'all taking people money like they don't need it.
Albuquerque, New Mexico
Have I been scammed? I paid for an item and $ sent But cannot see Order or when it is shipping
- - No reply or info about my purchase; Etsy contact attempts have failed.
- - Money has been paid; I need refund timing if this is a scam.
No reply or info about my purchase. Money has been paid.
Is this a scam? I've tried to contact someone at Etsy. I've tried to find out who the person is to contact, getting nowhere. The system is useless, and I've been scammed.
Then I need to tell people about this. I am sending the payment information where I have paid for this product; again, no one has told me anything.
I think this is a scam. I need someone to send me information on when I can get my money back if this is a scam.
Preferred solution: My purchase or refund This is a graduation gift
User's recommendation: Careful
Richmond, Virginia
I can't upload pictures on Etsy
- - I can't upload pictures on Etsy; it shows check storage permission.
- - I called the number; no answer, and the error persists after permission check.
I can't upload my pictures on Etsy. I called this number nobody answered the phone.
It keeps saying on the Etsy Website check storage permission.
I did and tried again uploading pictures on your website and it still said the same thing. Contact me to solve my issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Resolved: Not emailing me back, double charged me now won't let seller send me my item I paid for
- - Etsy charged my bank; the charge fell off, funds appear held, the wig isn't made, and support hasn't resolved it.
Company fixed the issue and I have been provided with product or service ordered. Etsy never helped in any way they literally just copy and pasted the same response in every email the processing just finally went through after 82 hours when they Said 24 to 72 hours.
They could of finalized it at anytime or cancel it. Now I have to wait for the wig to be made and then shipped.
I forgot to add the part about the lying and saying that it's pending to protect me and my identity when as you can see in the screenshots it's because they double charged me. All they need to do is press one little button and finalize it.
I also showed them the screenshots of my bank account, showing they double charged me. Ive sent lots of screenshots and messages but get no response or hung up on.
I ordered Thursday night its now Saturday evening I've been told that a specialist will email me for over 24 hours and when they finally did it had nothing to do with my actual problem which is they won't give the seller my money. So she won't make my wig and I have cancer am going in for surgery that I might not be coming back from so I'm having a special "event" with my husband and need that wig asap. Everytime I try to do chat they hang up on me! Literally knowing what's going on I've been hung up on dozens of times by etsy agents telling me a specialist will email me which like I said they already did and won't respond.
I talked to my bank today and the money is gone out of my account and etsy is just holding it hostage! I'm I'm shock people can be so cruel and treat someone like this
- Giving money to small businesses
- Besides the paying etsy part
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away! I would rather shop at amazon & that's really saying something
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bolingbrook, Illinois
I’m still waiting for someone to resolve my issue
My advice is never order any merchandise. I didn’t receive any merchandise but Etsy deducted $45.00 from my account. Complaints doesn’t solve anything.
01/28/26 $48.00 was deducted from my account. I never received any merchandise, it has been 11 business days and I want a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Subject: URGENT: Seller Non‑Response,...
- - Seller has not responded for weeks; purchase delayed.
- - Discount expired; urgent assistance for matches, kitchen faucet options, and total price.
Subject: Urgent: Seller Non-Response, Expired Discount Due to Delay, and Assistance Needed for Faucet Listing in My Cart
Hello Etsy Support Team,
I am requesting urgent assistance regarding a listing currently in my Etsy cart. This issue has remained unresolved for over three weeks due to seller communication problems, and I am now unable to complete my purchase without Etsy's help.
Item Identification (Accurate & Verifiable)
Listing Title: Unlacquered Brass & Resin Bathroom Sink Faucet: Antique Decor Tap
Seller: BazzBrass
Category: Home & Living, Home Improvement, Plumbing, Faucets, Handles & Showerheads
Price at time of sale: $263.70 (10% off original $293.00)
Promotion Code: 2020CARTSALE
Status: Item is currently in my cart and shows limited quantity
Listing ID / Item Number: Not visible on the listing page; item is identifiable in my cart by title and seller
Design:
Black and white patterned (bone/resin) faucet with brass/gold finish, curved spout, bohemian/eclectic style.
Issues Requiring Etsy Support Intervention
1. Seller Communication Failure (3+ Weeks)
For more than three weeks, I have attempted to obtain clear, understandable answers from the seller regarding matching and coordinating items. Responses have been delayed or unclear, preventing me from moving forward.
2. Assistance Identifying Matching Items
I am requesting Etsy's help confirming whether matching or coordinating items exist, including:
Shower fixtures
Handles or knobs
Coordinating bathroom hardware or accessories
Confirmation whether this faucet is part of a set or collection (within this shop or elsewhere on Etsy)
3. Kitchen Faucet Question (Not Answered by Seller)
I also need confirmation on whether a matching kitchen faucet is available in:
Smoke grey, or
Silver finish
This question has not been clearly answered despite repeated attempts.
4. Expired Discount Due to Seller Delay
While waiting for the necessary information, the discounted promotional price expired. I am requesting Etsy's assistance with honoring or reinstating the discount, as the delay was caused by unresolved seller communication.
5. Request for Total Combined Price
Once matching items are confirmed, I am requesting a total combined price for all items together, so I can complete the purchase immediately.
Urgency
Item is limited in quantity
Sale expired during an active inquiry period
Delay has exceeded three weeks
I am ready to purchase immediately once resolved
I respectfully request expedited support or intervention to resolve the seller communication issue, confirm product availability and finishes, address the expired discount, and provide pricing clarity.
Thank you for your prompt attention.
Sincerely,
Dr. Yvette Boyd yvette.boyd@***.edu phone: 845-800-**** or 927-743-****
- Esty has beatiful unique items
- Very difficult to get a resolution or refund
Preferred solution: Price reduction
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Return issue with Spoonflower
- - The William Morris bed sheets are too dark and I want a refund for $316.79.
- - Spoonflower says the color looks fine and won't provide return instructions.
I contacted Spoonflower and sent them photos. The William Morris bed sheets are too dark in color, and I want to return them for a refund.
They responded that the color looks fine. Why won't they send me instructions for mailing this item to them for a refund?
This item cost me $316.79, and a customer should be able to return the item if it is unsatisfactory upon delivery. The item is not flawed, but the color does not meet my approval, and the quality is not that good considering the expense.
Preferred solution: Full refund
User's recommendation: Be careful ordering online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Cannot get back into my account
cant get back in my account and trying to get a hold of somebody is a joke either want my item or my money back
Preferred solution: didn’t want my money back or my item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middleburg, Pennsylvania
Dear Etsy Support, I am writing to...
- - Appeal Etsy denial for counterfeit claim re Buds3 Pro.
- - Advertised as genuine but shows issues in build, packaging, and software integration.
Dear Etsy Support,
I am writing to formally appeal the denial of my recent claim regarding a counterfeit item purchased through your platform.
The item in question was listed and sold as authentic Samsung Galaxy Buds3 Pro earbuds. After receiving the product, I identified multiple issues that strongly indicate the item is not genuine Samsung merchandise. These include discrepancies in build quality, packaging, functionality, and failure to properly integrate with official Samsung software.
Following your initial claim decision, I took additional steps to verify the authenticity of the product. I have contacted Samsung Electronics directly and requested a formal written determination. I am in the process of obtaining (or have obtained, if applicable) documentation confirming that the item is not an authentic Samsung product. I am prepared to provide this documentation as supporting evidence.
Based on Etsy's policies regarding counterfeit or misrepresented items, I believe this situation clearly qualifies for buyer protection. The product was advertised as genuine but does not meet that standard, which constitutes a violation of Etsy's marketplace integrity and seller policies.
I respectfully request that Etsy:
- Reopen and review my case with this additional context
- Issue a full refund for the counterfeit item
- Take appropriate action regarding the seller to prevent further fraudulent activity
I made this purchase in good faith, relying on the accuracy of the listing. I am simply seeking a fair resolution consistent with Etsy's policies and consumer protection standards.
Please let me know if you require any further documentation, including photographs, correspondence with the seller, or the authentication response from Samsung.
Thank you for your time and reconsideration of this matter.
Sincerely,
Purchase made on 3/7/26
email - brads070478@***.com
Kind Regards,
Brad Snyder
(936) 697-****
- Dont back their buyer protection policy
Preferred solution: Full refund
User's recommendation: Don't buy from this company as they don't back their customers.
About
, , , ,
Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.
Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.
Etsy is ranked 207 out of 1141 in Auctions and Marketplaces category
USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide
Etsy FAQs
Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.
According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.
According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.
As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.
If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.
Learn what you can sell on the marketplace, create your shop, and do the further steps. To find the whole guide, visit the “Help Center” page, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
If you list goods for sale on Etsy’s official site or Etsy’s mobile app, you will be charged a listing fee of $0.20 for each item. If you sold a certain good, a transaction fee is 6.5% of the price for each thing + the amount of shipping and gift wrapping.
Since each store has its own rules for canceling an order, contact the seller directly to ask to cancel the order on Etsy. On the official marketplace site, navigate to “Your account”, choose “Purchases and reviews”, click on “Help with Order” next to the appropriate order, choose an option under “What do you need help with?”, and click on “Send help request”.
If you use the Etsy app, login on your mobile device, tap the following one by one: You > Purchases > order > Help > Option next to “What do you need help with?” > Send help request.
You can sell unique goods that you designed, made, handpicked, or sourced by you, except for alcohol, tobacco, weapons, and other prohibited goods. To find out details regarding allowed and prohibited items, visit the Etsy help center, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
To change your address on Etsy, login to my account, choose “Account settings”, navigate to the “Email” section, enter your new email in the “Change your email” form, and click “Change Email”. When the “Enter security code” window appears, open your email, where the security code must come, enter it in the appropriate field, and click “Submit”.
You can ask for help regarding return directly from the seller who sold you the goods you want to return. We have already described how to do it in the third block of answers.
On the official marketplace website, click on the “Sin in” button in the upper right corner, and follow “Register”. After these actions, fill out all the necessary fields of the form to register or choose “Continue with Google”, “Continue with Facebook”, or “Continue with Apple”, and follow the instructions in the letter that should come to your letter from registration@etsy.com.
On the Etsy app, tap “Sign in”, enter your email address or continue in the other way offered by the app, after which enter your first name, create a password, and finish by tapping “Register”.
The global marketplace for unique and creative goods, Etsy, was founded in 2005.
Contact the Etsy customer service right via etsy.com. Scroll down the main page, follow “Help Center” at the bottom menu, and click on the “Contact Etsy Support” button.
Etsy is a USA-based company established in 2005 as the platform for selling handmade or vintage items and craft supplies. The Etsy services are consumed by Americans, Canadians, and European clients. The availability of specially designed policies for sellers, buyers, and third parties is one of the reasons why users regard the services of Etsy legit and accessible. The Etsy customer service created the section Legal Imprint on the website. You can find on the Etsy official site data about the Board of directors, VAT number, and corporate contact details.
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