Andrisan O

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Verified Reviewer

CLOSED SHOP WITHOUT EXPLANATION

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They closed my shop, DreamBuyUSA, without explanation. I just logged in from a new device, but they won't help! Now they're holding my funds for at least 180 days!

View full review
Loss:
$3400
Cons:
  • Scammers
  • Rely on bots to ruin lives

Preferred solution: Full refund

User's recommendation: Avoid as customers or sellers!

Cassandra T Vok

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Scammed out of a 2+ year successful Antique Store as an Owner

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Etsy - Scammed out of a 2+ year successful Antique Store as an Owner
Etsy - Scammed out of a 2+ year successful Antique Store as an Owner - Image 2
Etsy - Scammed out of a 2+ year successful Antique Store as an Owner - Image 3
Etsy - Scammed out of a 2+ year successful Antique Store as an Owner - Image 4

An order came through for a set of China for $895.00. I prepped the order, shipped the order, and then scanned the package at UPS.

The order reflected as delivered two days later, WITH A PHOTO FROM UPS. (the box is in the garage with a red sticker on it in the center of the photo)

I get an email saying my account has been suspended and that the seller has generated a ticket (see attachments), STATING THEY RECEIVED THE SET AND THAT A BOWL BROKE AND THAT THEY WANT IT REPLACED. My account remained suspended, investigated as a not delivered item, and my account is now permanently suspended. I appealed the decision and was met unsuccessfully with a highly suspect message from customer service an hour later (when they say the process can take up to two weeks to investigate "thoroughly") stating that they don't want their email to go public, and to please refrain from making it so, but to me, what else is there to lose when my shop has been effectively stolen from me?

I have a 4.5 star rating from over 2 years, have issued multiple refunds and corrected orders however possible to keep my customers as satisfied as I can.

I am a 13 year Naval 100% disabled veteran, and this is literally my job and income that I created for myself, and without giving me any chance whatsoever to prove my innocence, my livelihood has been taken from me.

End all message? DO NOT LIST ON ETSY. No customer service, no real investigations, no integrity on their part.

Please see the appeal message and the response below:

Karan (Etsy)

Mar 1, 2024, 7:55PM EST

Hello there,

This is Karan from Etsys Member Services team. We appreciate you taking the time to file an appeal with Etsy.

After careful consideration, we've determined your account does not qualify for reinstatement. We've performed a comprehensive review of your account and the information you provided, and are unable to reconsider this decision.

While were unable to disclose our internal review criteria or discuss your account status further, if you have questions related to your Payment Account please review Etsys Payments Policy.

Were unable to reconsider this decision and can no longer respond to further messages about your account status. We appreciate the time youve invested on Etsy and wish you success in your future endeavors.

Best regards,

Karan

Cassandra

Mar 1, 2024, 7:52PM EST

Your legal full name: Cassandra Christine Tavares

What kind of items do you sell?: Vintage items

List all the locations where your current shop members are signing into your account: Suffolk, VA, United States

Why are you appealing your account suspension?: I have not violated Etsys policies or had any account issues

Other reason:

Are there any actions you've taken to address your suspension?: I have no overdue bills and have done nothing but completely honest business. Today I had an order of a Polish Tulip Vase that was broken, and the buyer sent me an image and I immediately handled it by issuing a full refund.

The order in question, #321469****, that my account was suspended over seems to be either a giant escalated mistaken claim, or a scam. The package was received, because the buyer confirmed the item to be received by stating that a single bowl had been broken out of the entire china set that was shipped out and sent on February 26th. I have an image of the receipt from scanning the package, as well as the receipt for the insured package that was sent out.

How will your business practices change if you regain account access?: I have provided excellent customer service and retained my integrity across every transaction. Please review my history and my consistent refunding when there were issues with damaged items.

I have been in business for over 2 years now without any service issues connected to my account.

Describe any extenuating circumstances that may have contributed to your suspension: I never received a message regarding order #321469****, as is evident from a thorough investigation of my account. From my understanding of reading their case, it looks like a single bowl was broken out of the china set they ordered, and I would absolutely do my best to replace the item at no cost to the buyer, but I have no images of which bowl broke, nor any idea if the rest of the package arrived completely intact. My assumption is that it did arrive intact because the only issue brought up was the broken bowl. Please, please, please review the details of this case.

Etsy has been nothing but amazing to me and I have done my best to uphold the best standards of a small business through your platform.

--

This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy. If you feel this message was sent to you in error, please delete it and let us know.

Please note that feedback or ideas you share with us are non-confidential and non-proprietary to you. You can read more in Etsy's Terms of Use (Section 6).

If you live in North America or South America, this email is sent by Etsy, Inc., 117 Adams Street, Brooklyn, NY 11201, USA; if you live elsewhere, this email is sent by Etsy Ireland UC, a subsidiary of Etsy, Inc., 66/67 Great Strand Street, Dublin 1, D01 RW84, Ireland having company registration number 495696 and VAT registration number IE977****C.

You are receiving this email because you registered on Etsy.com with this email address.

Copyright 2024 Etsy, Inc, an affiliate of Etsy Ireland UC. All rights reserved.

View full review
Loss:
$1112
Cons:
  • Customer service
  • Integrity
  • Lack of transparency

Preferred solution: An apology and my store reinstated.

Ken B Ejq

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Verified Buyer
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Verified Reviewer

Double billing

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Etsy - Double billing
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I was double-billed on the 426 and 430 for the same item, $144.45. I tried both phone numbers, but they are no longer in use.

I've tried texting customer service but have not resolved this problem yet. As for what the company could do better, they could provide a phone number that people can actually reach.

I will not make any more purchases on Etsy until this issue is resolved. Thank you.

View full review
Loss:
$144
Pros:
  • Nice merchandise
Cons:
  • Very difficult to contact

Preferred solution: Full refund

DOLLI G

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Verified Buyer
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Verified Reviewer
| map-marker Pittsfield, Massachusetts

TRYING TO OPEN A CASE WITH ETSY.COM

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TRYING TO OPEN A CASE WITH ETSY.COM
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I ORDERED 2 KEYCHAINS ON MAY 27. SENT WRONG ONES.

SELLER SAID SEND AGAIN AND GOT THE OTHER DAY. 1 WAS FOR MY DAD

331582**** FOR 17.10. ONE WAS FOR BROTHER GLENN WHO PASSED IN 1976. I REC'D 2 BAD QUALITY KEYCHAINS OF MY DAD, NOTHING FOR GLENN.

I SENT 2 SEPARATE PHOTOS. I REC'D A REFUND FOR DAD'S FOR 17.10 BUT NOTHING FOR GLENN'S FOR 13.11. I EXPLAINED A FULL REFUND FOR BOTH. TRIED OPENING CASE FOR GLENN'S BUT WON'T LET ME ADD PHOTO.

VERY UPSET AND FRUSTRATED.

I'M ON A DISABILITY AND NEED THE REFUND FOR THE INCORRECT KEYCHAINS AND BAD QUALITY OF 2 OF MY DAD, NONE OF GLENN. THANK YOU, D0LLI

View full review

User's recommendation: NEEDING FULL REFUND FOR 2 SEPARATE ORDERS

1 comment
DOLLI G

I NEED A FULL REFUND OF 13.11 FOR MY BROTHERS KEYCHAIN THAT I NEVER REC'D. I RECEIVED 2 BAD KEYCHAINS OF MY DAD'S.

Resolved
Dorothy G Raa

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Verified Buyer
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Verified Reviewer

Resolved: Shoes for dolls

Etsy - Shoes for dolls
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Updated by user Jul 10, 2024

Company fixed the issue and I have been provided with apology. Talked with agency service when I couldn’t resolve it with the seller

Original review Jun 07, 2024

I placed an order from seller Rae- Hellen Koenig . I got my order and they sent 6 shoes all for the left feet .My bill was for 48.

26.

I sent a message to the seller and he did not care about my problem then it was posted appeal closed. This is not right you didnt help me as a buyer who did not get what you call Etsy standards

View full review
Loss:
$46

Preferred solution: Full refund

Kelly S Vyg

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Verified Buyer

10yr+ Etsy Seller Banned / Funds Stolen

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10yr+ Etsy Seller Banned / Funds Stolen
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10yr+ Etsy Seller Banned / Funds Stolen - Image 3

I've been an etsy seller for over a decade. They banned our businesses seller account and froze our remaining balance in April of 2024.

We requested that all our financial information be removed from their servers and our funds returned to us.

They are refusing to do any of that.

We have contacted the FTC and filed a complaint. We also filed a complaint with SC Attorney General.

View full review
Loss:
$328
Cons:
  • Fake products
  • Non existent customer service
  • Chinese sellers pretending to be home made

Preferred solution: Full refund

User's recommendation: Avoid Etsy at all costs.

Charity B Soj

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Verified Buyer
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Verified Reviewer

To make things right with Chi-est beauty family for a one star review which should have been a 5 star review

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Etsy - To make things right with Chi-est beauty family for a one star review which should...
Etsy - To make things right with Chi-est beauty family for a one star review... - Image 2

Accidentally gave a review without receiving my order first. Trying to make it right by giving a five-star review to someone who deserves it. Thank you, Nancy, and sorry again.

View full review

User's recommendation: Don't give a review until you receive your order

Denise H Niu

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Verified Buyer
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Verified Reviewer

After two weeks of tireless reaching out via messages and no one is responding. I need to return my order before the 30 days and no other available way to contact them. I’m still waiting on a response

Etsy - After two weeks of tireless reaching out via messages and no one is responding. I...
Etsy - After two weeks of tireless reaching out via messages and no one is... - Image 2

About my order that has 30 days to return for a refund and no one (the seller) isn't responding after two weeks of tireless reaching out.so I can know how and where to send my item. Also tried getting help from Etsy and still no response from them.

Seems like their captcha verify is sending an error message. There is no way to get help to resolve this issue

View full review
Loss:
$76
Pros:
  • Great variety
Cons:
  • No hands on support team

Preferred solution: Full refund

User's recommendation: Don’t purchase without messaging seller first about return responses

Dhyana W

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Verified Reviewer

Dispute charges taken out of sale

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Etsy - Dispute charges taken out of sale
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I have been with Etsy for many years. Just today, summer of '24, I learned that they keep the taxes collected and, upon further reading the fine print, if you don't make at least $500 in sales, they don't even have to file it with the IRS.

So, where does that money go? Also, I agreed to a $.20 ad fee and a 6.5% of the final sale amount for Etsy. They charged me that all right, and then 6.5% again of the shipping charge? And 6.5% again for handling?

They did not ship it. They did not handle it and I did not agree to it, especially because they had already taken it out of those two things in the 6.5% they took. The total was 16% which equated to over eight dollars for a $48 sale. I still have to package it, ship it, cover the postage and gas.

I don't even know if I'll break even on this sale. That's absolutely unacceptable. I'll be calling the Better Business Bureau today as well as the IRS. When you try to call Customer Service, the number is disconnected in the states.

It used to be a great platform; obviously, it has changed hands -- not acceptable. Sellers beware.

View full review
Loss:
$5
Pros:
  • Buying ok
Cons:
  • Unethical business practices
  • Selling
  • Chat option gives you the runaround

Preferred solution: Full refund

User's recommendation: I have had ok luck as a buyer, NOT as a SELLER recently.

Frank R Qyb

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Verified Buyer
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Item not recieved

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Etsy - Item not recieved
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I have made numerous attempts to get satisfaction for a purchase on your website, but to no avail. I have made many efforts to contact the seller, but no one is home.

PayPal has even tried to resolve this issue, and told me I'm on my own, 'which also infuriated me as much as I spend with them'. All I am asking for is a refund for an item I never received. The amusing part of this whole incident is that you (Etsy) know about the issue and are still giving me the runaround. I have many followers in the online community and if I can steer just one buyer away from your website, that will be satisfactory enough for me.

You may contact me if you wish to do so. Good day.

View full review
Loss:
$46
Pros:
  • Good merchandise at a cheep price
Cons:
  • Make sure seller is active before buying
  • Will not update web site until its to late

Preferred solution: Full refund

User's recommendation: Must make sure the seller is active on the site as Esty's does not. and trust me, when I say, they are not there to help you!

Anonymous

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Verified Buyer
| map-marker Atlanta, Georgia

The product came to late so I wanted to send it back for a return. I called the number but the number wasn't working. What should I do with the unwanted products??

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I'm very unhappy about my experience with Etsy and will never use it anymore and tell everyone about my experience

View full review

User's recommendation: Don't buy anything from Etsy my daughter got the same thing for $39.00 lose from Amazon

Laniece Sbr

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Verified Buyer
| map-marker Newport, Rhode Island

Problem with order

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Etsy - Problem with order
Etsy - Problem with order - Image 2

I purchased two hair pins from fullmoonjewellery: a brass one and a copper one. I received two copper ones and every email address for the seller or Etsy is incorrect. How can I return these for a refund???

View full review
Anonymous

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Verified Buyer
| map-marker Roanoke, Virginia

A silver ring is fake and they won’t respond

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Etsy - A silver ring is fake and they won’t respond
Etsy - A silver ring is fake and they won’t respond - Image 2

I contacted them and they and the seller wont respond. A silver ring being sold for 100$ turned my finger green and I just want a replacement since its a wedding ring

View full review

User's recommendation: Don’t use Etsy or at least avoid Indian sellers

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

Jun 11, 2021

How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Puyallup, Washington

I submitted an offer originally for $65. Of which was accepted. I sent payment through PayPal of which I have copies of receipts for everything. I asked when it would be shipped

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Etsy - I submitted an offer originally for $65. Of which was accepted. I sent payment...
Etsy - I submitted an offer originally for $65. Of which was accepted. I sent... - Image 2

They referred to me as sir and asked me what my problem was. Now I cant get my money back or the product. They are in Shri Lanca and havent answered me.

View full review

User's recommendation: DONT BUY FROM THIS COMPANY

Una Lyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Tennessee

Fraud

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Etsy - Fraud

I have a account on Etsy but dint log in was in a hurry. Bought a template for around $ 5.35.

Payed with my PayPal on June 20th. Haven't used my PayPal for a long time till 6-20. About 2 weeks later someone does fraud on my pal for amount 1,473.00. The order on 6- 20 was from a out of county charge.

I know they got my info and used it to charge a fraud amount. Will never buy off of Etsy again.

My transaction was 4NV18953BE091210B.Last four of visa was1847. Leslie Dowdell

View full review
Ivanna H Zkw

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Verified Buyer
|

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Verified Reviewer
| map-marker Homestead, Pennsylvania

UGH ‼

Etsy - UGH ‼
Etsy - UGH ‼ - Image 2

I received a reset for a password except it was an obsolete account, not the one I requested multiple times through 8-10 emails

So no satisfaction and Iam back at square one.

View full review

User's recommendation: Im not sure recommdations are appropriate at this point in time

1 comment
Ivanna H Zkw

I Still have NOT received a reset to the correct email address I have started with eliminating any other logins and or email addresses associated with Etsy

About

Summary

Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.

Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.

Etsy reviews and complaints

Etsy is ranked 150 out of 812 in Auctions and Marketplaces category

Area Served

USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide

Payment Methods

MasterCardVISAPayPalAmerican ExpressDiscover

Etsy FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.

Etsy FAQs

According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.

According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.

As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.

If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.

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