Etsy
Etsy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,710 reviews, 10% would recommend, 81% unfavorable sentiment; 46% request improved customer service and 42% say they won't use Etsy again. Price level reported high.
Key Takeaways for Future Customers
- Check recent Etsy reviews and seller responsiveness before buying.
- Expect delays or missing orders; consider tracking and insurance.
- Prepare for disputes and request refunds if item not received.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no live phone support.
- Repeated reports of refund delays, charge problems, and billing issues.
- Problems with returns, account suspensions, and unresolved missing shipments.
Positive Feedback
Some customers report nice products when orders arrive as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has a 1.7 star rating from 4,710 reviews, 10% would recommend, 81% unfavorable sentiment; 46% request improved customer service and 42% say they won't use Etsy again. Price level reported high.
Key Takeaways for Future Customers
- Check recent Etsy reviews and seller responsiveness before buying.
- Expect delays or missing orders; consider tracking and insurance.
- Prepare for disputes and request refunds if item not received.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no live phone support.
- Repeated reports of refund delays, charge problems, and billing issues.
- Problems with returns, account suspensions, and unresolved missing shipments.
Positive Feedback
Some customers report nice products when orders arrive as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
Dear Etsy Support, I am writing to...
- - Disputing a June order; I paid but did not receive the item.
- - Seller is unresponsive; request investigation and full refund.
Dear Etsy Support,
I am writing to formally dispute a charge for an order I placed in early June. I paid for a product that I never received, and the seller has not replied to any of my attempts to contact them.
Despite your support team repeatedly directing me back to the non-responsive seller, I have now been told to contact my bank. Etsy has failed to review the lack of communication from the seller or address the fact that I never received my order.
I request that Etsy properly investigate this issue and issue a full refund for the item I did not receive.
Sincerely,
Mike Martin
mmartin116@***.com
Show quoted text
Preferred solution: Full refund
User's recommendation: Awful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a beautiful mirror welcome...
- - The mirror sign arrived late and was damaged; packaging was inadequate.
- - The seller promised concealment; wrap was only one thin layer.
I ordered a beautiful mirror welcome sign off of Etsy and paid $488 for my wedding next week, and it came 2 days ago, way later than it said it would arrive. It came cracked, the box was bent up, and there was *** in it.
I'm beyond pissed because I now have no sign for my wedding and no time to order one. I emailed the seller and asked them to wrap and conceal my mirror very well so it wouldn't get broken, and they emailed me back that they would, but it was not concealed properly either, with one very thin piece of wrap. I sent them pictures of the cracked mirror and box, and they are sending me to you all.
I'm highly pissed, and I would never order again. Liars.
- I always order here and have never had this issue
Preferred solution: Full refund
User's recommendation: To secure customers packages with proper care like with bubble wrapping cause this a lot of $
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item
I can't find the item I purchased on Etsy as a gift for my daughter. It was a gift in memory of her cat. I don't know yet.
- Good gifts
- Not easy to reach
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item was delivered
- - Received a different Coach bag than ordered; requests a return label ASAP.
- - Ordered another bag; wants the exact item sent; a photo was provided.
I want to return the label for the coach bag. You guys sent me a different bag.
I don’t need it. Please respond to me in a text message at 917250****. I did order another bag and hope they send me the exact same bag I ordered. I'm waiting for a reply ASAP.
I did send the picture of the bag below that I ordered.
I want a return label ASAP. Thank you.
- I dont like long waiting
- I need my money back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received - ordered June 5th
Placed and paid for an order of West Indian bangles on June 5th. All I have to show for this order is the deduction from my checking account.
I have received nothing. I have heard nothing.
This is the most unsatisfactory order that I have ever experienced with Etsy. Also getting anyone on the phone appears to be impossible.
User's recommendation: Follow your order closely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep messaging you with my email and a picture from ups that my item was delivered. But the picture is of someone else’s front door. UPS said it was drlivered and the message from them was wrong. r
I got a message from ups and a picture my item was delivered. Called ups said it was delivered to the right person and their message was a mistake.
Now you have my email. Whats up with my delivery for this item?
I sent you a picture. Please contact me at *** as none of my messsges are getting resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Williamstown, New Jersey
These are the wrong curtains that were...
These are the wrong curtains that were sent to me. I don't even have a description of them or anything in the bag. Nothing, please contact me or email me.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective merchandise, refund.
The jacket was stink and very dirty. I told him not send it. He offer to replace but for more money.
- Became full
- Some of the merchants sale old and dirty products
- Display can be de
Preferred solution: Full refund
User's recommendation: Be careful of the displayed merchandise,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rome, Rome
Akkas
I want to contact them to check how long it will take for me to receive a product I purchased from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease contact me about an order i...
Please contact me about an order i placed 513504-**** i need help now the guy wont respond you guys refunded but I wanted all my funds to go to my account
User's recommendation: The guy is a scammer
Clearwater, Florida
My money was taken, but the package wasn't delivered
I ordered a present for my granddaughter on Etsy. The package was never delivered.
Now I'm getting a runaround trying to get a refund or a replacement. They had some virtual guy named [PERSON_NAME], who's supposedly on vacation, and he's the company assistant for refunds and lost packages.
I'm calling the BBB next. I want a refund.
- Very easy to spend money
- Very hard to get merchandise
User's recommendation: Go to more established company to shop online, like Walmart and eBay
Springfield, Virginia
Sent broken item and did not refund. I ordered an item at Leticia, they sent me broken item and told that they will refund and they refunded as gift card and not to my account,I told them multiple tim
- - Glass arrived shattered due to poor packaging.
- - The order was canceled and refunded as an Etsy gift card.
I ordered a watch storage box with a personalized message on the glass. I received the box, but the glass was completely broken to pieces.
The package was very bad; there was no packing material between the box and the glass. I asked for a refund, and they canceled the order and said they refunded it, but they refunded it as an Etsy gift card. Now I lost my money and the product.
I asked multiple times that I needed my money, and they did not do anything. They are the worst company; never go with Latecia for any product.
- Good sellers
- Ban bad sellers
Preferred solution: Full refund
User's recommendation: Do not buy from Leticia. They are fraud.
Clearwater, Florida
I purchased merchandise that was lost during delivery. [PERSON_NAME] said on app that they would step in and help. I've only got a run around
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME] said on app...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_0e62-gallery.png)
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME]... - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_bb58-gallery.png)
![Etsy - I purchased merchandise that was lost during delivery. [PERSON_NAME]... - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/18/etsy_i-purchased-merchandise-that-was-lost-during-delivery-etsy-said-on-app-that-they-would-step-in-and-help-i-ve-only-got-a-run-around-202605187217999_e8e1-gallery.png)
I ordered a Leap Frog for my granddaughter, and the package never got to my daughter's house. Help!!!
- Easy to spend money
- Hard to receive package
User's recommendation: Never order from Etsy unless u're off work for a year and don't stand a chance of your package being stolen.
Auctions and Marketplaces Expert Talks
How to Save Money and Shop Wisely
How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.
Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.
Brownsville, Texas
I have not received my order
I need to receive my order. I haven't received it, and it's been two weeks.
I don't know what happened. I said the order would be here, but I haven't received it yet, so there's a little bit of confusion going on about where my package is.
I paid my money, and for not shipping, nothing has come of it. I've been waiting for two weeks.
User's recommendation: to verify the customers you order for before your money verify the person‘s information to make sure they’re legit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Augustine, Florida
Paid gave phone number not in servicein full for my product and still waiting 2 months
Phone not in service. I want my product and I need someone to contact me without a runaround.
Call me now to resolve the problem! ***
User's recommendation: Don’t buy from this company!! They take your money and hold it with no product!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Dissatisfied with an Etsy purchase.
Very upset with a purchase I made from seller ***. I purchase a urn for my Grandson ashes.
The whole urn looks awful. I placed the order on March 18. He said it shipped on Mar 31.
It did not arrive until May 18. I reach out to the seller.
User's recommendation: I will not purchase from this seller again.
About
, , , ,
Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.
Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.
Etsy is ranked 213 out of 1134 in Auctions and Marketplaces category
USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide
Etsy FAQs
Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.
According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.
According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.
As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.
If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.
Learn what you can sell on the marketplace, create your shop, and do the further steps. To find the whole guide, visit the “Help Center” page, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
If you list goods for sale on Etsy’s official site or Etsy’s mobile app, you will be charged a listing fee of $0.20 for each item. If you sold a certain good, a transaction fee is 6.5% of the price for each thing + the amount of shipping and gift wrapping.
Since each store has its own rules for canceling an order, contact the seller directly to ask to cancel the order on Etsy. On the official marketplace site, navigate to “Your account”, choose “Purchases and reviews”, click on “Help with Order” next to the appropriate order, choose an option under “What do you need help with?”, and click on “Send help request”.
If you use the Etsy app, login on your mobile device, tap the following one by one: You > Purchases > order > Help > Option next to “What do you need help with?” > Send help request.
You can sell unique goods that you designed, made, handpicked, or sourced by you, except for alcohol, tobacco, weapons, and other prohibited goods. To find out details regarding allowed and prohibited items, visit the Etsy help center, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
To change your address on Etsy, login to my account, choose “Account settings”, navigate to the “Email” section, enter your new email in the “Change your email” form, and click “Change Email”. When the “Enter security code” window appears, open your email, where the security code must come, enter it in the appropriate field, and click “Submit”.
You can ask for help regarding return directly from the seller who sold you the goods you want to return. We have already described how to do it in the third block of answers.
On the official marketplace website, click on the “Sin in” button in the upper right corner, and follow “Register”. After these actions, fill out all the necessary fields of the form to register or choose “Continue with Google”, “Continue with Facebook”, or “Continue with Apple”, and follow the instructions in the letter that should come to your letter from registration@etsy.com.
On the Etsy app, tap “Sign in”, enter your email address or continue in the other way offered by the app, after which enter your first name, create a password, and finish by tapping “Register”.
The global marketplace for unique and creative goods, Etsy, was founded in 2005.
Contact the Etsy customer service right via etsy.com. Scroll down the main page, follow “Help Center” at the bottom menu, and click on the “Contact Etsy Support” button.
Etsy is a USA-based company established in 2005 as the platform for selling handmade or vintage items and craft supplies. The Etsy services are consumed by Americans, Canadians, and European clients. The availability of specially designed policies for sellers, buyers, and third parties is one of the reasons why users regard the services of Etsy legit and accessible. The Etsy customer service created the section Legal Imprint on the website. You can find on the Etsy official site data about the Board of directors, VAT number, and corporate contact details.
Brands Related to Etsy
Etsy Netherlands
“I purchase online an real madrid champions white Jersey and paid. I kep sending message even i got an...“
Etsy Germany
“This company is a shame. They closed my shop, which I do not want to comment on in any way. If they...“
Etsy France
“I was told Id be sent a mailing label but when it arrived this morning, I could not download it. The...“
Etsy Italy
“Ordered 4 meters of 100% Mulberry silk. Received 4 meters of synthetic fabric. Contacted seller for...“
Companies Similar to Etsy
Amazon
“I can remember when Amazon was a genuinely good company that trusted and believed in their customers....“
eBay
“I bought a transmission was the wrong transmission and on top of that is busted and the seller says that...“
Mercari
“I tried to list it like they said; it didn't work. No one picked up the phone. I tried to share a pic of...“
Poshmark
“I received a package that arrived damaged and the item was broken in pieces. I took pictures when the...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation