Etsy
Etsy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has 1.8 star rating based on 6465 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Etsy to a friend or colleague.
- Rating Distribution
Pros: No pros, Nice products, I feel taken advantage of.
Cons: No customer service, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etsy has 1.8 star rating based on 6465 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Etsy to a friend or colleague.
- Rating Distribution
Pros: No pros, Nice products, I feel taken advantage of.
Cons: No customer service, Customer service, Poor customer service.46% of users think that Etsy should improve its Customer Service.
42% of users say that they won't use Etsy in the future for similar services or products.Recent recommendations regarding this business are as follows: "Won't order", "Be ready as a seller to get in troubles.", "Be honest because Etsy respects its policy and privacy very much.", "be sure you have time to wait for item purchased", "You can't trust Etsy to send the correct product you ordered. No customer service number available.".
Most users ask Etsy for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Etsy Legit? Etsy is a USA-based company established in 2005 as the platform for selling handmade or vintage items and craft supplies. The Etsy services are consumed by Americans, Canadians, and European clients. The availability of specially designed policies for sellers, buyers, and third parties is one of the reasons why users regard the services of Etsy legit and accessible. The Etsy customer service created the section Legal Imprint on the website. You can find on the Etsy official site data about the Board of directors, VAT number, and corporate contact details.
Media from reviews
Top Etsy Reviews
"Charge not mine on my account. Not listed on my order page"
Initial contact very good after I made a complaint. I am waiting for a further response after just verifying information.
"Fraud"
I do not have an account but need to speak with a human. You don't care. I want to speak to someone who is human!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Suspension n double charge
I got on line making a purchase got suspended and my bank account got changed twice. I don't even think the order went through! I need a working number to resolve this ASAP
- I got suspended first time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I may not receive a refund.
Company fixed the issue and I have been provided with apology. well after promises from the market seller that never flourished I contacted Etsy to start a case.
After doing so it involved explaining my reason and taking pictures of the ring not matching the photos displayed when ordering. After they reviewed my case they sent me an email stating full refund issued $88.75 Thank you again pissedconsumer.com for providing the public a place to message an unfortunate online purchase for you and who ever else might read.
Hello, I woke up this morning put the ring on and thought the gemstone is circular which is not common for this gemstone and have decided to keep it. If the seller as stated from them yesterday while messaging with them that they have an offer which I waited for that never surfaced is provided today since I will checking back with them I may accept it.
Thanks to all and remember not to question anything regarding a purchase out of the country. Yours truly, Terry
The issue I have with the ring is it is not what the pictures that they provided at the online store showed. Close but no cigar. I saved their photos that convinced me to purchase the ring and what I received is not how their online photos appear. I contacted the seller as the online store suggested I started endlessly messaging them and got nowhere.
The online store stated I can start a case with them on 5-20-25 The seller is out of the country which makes it even more difficult to reason with them. I was messaging and checking my email for hours and hours. They even tried to railroad the conversation with questions not even related to the issue. Where are the consumer lawyers?
As we all know most local stores do not have the most of the items we desire. Notice how their photos display a much tighter image?
Preferred solution: Full refund
User's recommendation: If buying out of the country it may be wise to learn more by contacting them before paying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Item says delivered and was not delivered in my mailbox
Yes, there is still an issue with Etsy. They don't care about what customers go through when they order from merchants on their site, and the consumer does not get the product, which is horrible customer service.
I am still trying to get my funds back from an item I never received. I have sent pictures that my mailbox needs a key to enter. My mailbox is for USPS, FedEx, or UPS, but when you order from companies like those in India, they cannot access your mailbox. No package was left for me, and no call was made telling me that the carrier was in my complex.
So, I hold Etsy responsible as well for not following up with an answer from that company. The only information I'm getting from that bogus company is that they are looking into it.
I'm done ordering from Etsy! They care nothing about customers when things like this happen!
- No pros
- I sent numerous emails to esty and they did not address my problem and the emails to the merchant takes days for a response which only says they are working with the logistic team
- But no one has responded back to me after sending numerous emails
Preferred solution: Full refund
User's recommendation: Don't purchase anything from them unless it is in states with reliable postal services and tracking information
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portsmouth, Portsmouth
Resolved: Return an item that I receive I don’t have anything good to say about this firmwould not correct
Company fixed the issue and I have been provided with apology.
Cannot get to talk to human being I order something they sent me completely different item and I cannot send it back. It disgusting and I have to pay £25 for receiving it disgusting firm.
User's recommendation: Disgusting, disgusting disgusting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They was on time, can wait to try it on
I need the rest of my money back. It should be $20, not $71.
I should have $50 left. It's good; I love my shirt.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Purchase keeps getting cancelled
My mom used her credit card for a purchase, and it keeps getting canceled. I am purchasing a silver grill for my mouth. I want to know why the credit is not going through so I can fix it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraude me sacaron dinero de mi cuenta y era solo para ser una verificación
Estoy haciendo una verificación de cuenta para mi tienda y se sacaron 450 dólares de mi tarjeta para hacer una verificación y aún no me han hecho el reembolso. Si no he comprado, no regístrenme mi dinero y el proceso carga y nada que me dicen algo.
- Choose a verication method
- Security
- Nose
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRing return
Still not resolved, I was told by the company on etsy to mail off the package and they would reimburse me so,I went to the post office, they weighed the package and quoted me a $62.55 fee,I can't afford this fee,this situation is very upsetting
I have a wedding set I want to return. I was given a process to return the ring instead of a return shipping label.
I've never dealt with this before; a lot of stipulations, like it has to be worth $10, and it has to be costume jewelry and a gift to get through customs.
I don't understand how they can sell on Etsy if it is this hard to return, and it did take about a month to get. I have tried customer service through Etsy with no response.
- Customer service
Preferred solution: Full refund
User's recommendation: The return policy is ridiculous
Rock Hill, South Carolina
Haven’t received package
I ordered a necklace on May17 and hasnt received it yet once they sent it to wrong address and they corrected the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was not fulfilled and I need a refund
I got a email that my order cant be filled and I need a refund. I ordered my stuff to Car and they denied my request for a refund saying I have to contact you guys and you guys dont have a customer service number so I need to get my money refund because Im paying for a product that never ever came.
Preferred solution: Full refund
User's recommendation: Don’t buy anything from this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken package
I went to Canada Post to receive my package. The box was completely torn, and both bottles that I purchased of soursop bitter were both shattered in the box.
I didn't open it as I gave it back to Canada Post for them to send back. I took pictures of the box showing how destroyed it was. I would like a full refund of my $157. I did reach out to the sender, Maggie; she said I needed to contact Etsy myself as she cannot refund me, Etsy has to.
I'm not impressed; this is a lot of money spent. I want a full refund as soon as possible back into my account, $157.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Order that will not get on my house on time
I order on march 31 a boys tan vintage style outfit, khaki short and shirt. size 6 I paid and then did not say when to order would be already I was told that I would get the track number when the order be already.
When I get the tracking number said I will get my order on may 28 -June 21. I bought this for son for my wedding on Tulum and I will leave here on jun 7 I need this before may 30 and I will not get I sent a request for the seller ask to give the money back on I need to get this order by may 30 . They respond d that still will shipped on may 13 but she can not guarantee that this will get here on time.
I believe I have to buy this either another provider. I am not happy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Lancaster, Pennsylvania
I don’t receive my order, no one tells me what’s going on
Take responsibility to make sure, my order is on time, if the delivery is not made to return my money, I need answers
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Liverpool, Liverpool
I ordered an item and paid it got refunded but I wanted my order for Saturday
Im so upset my order is not going to arrive I wasnt told the order was refunded its my nephews first birthday
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFunds Held
No resolution from etsy
Etsy suspended my account with no clear explanation as to why, even with 5-star reviews. I contacted them six times and they said they would reply by email, but they never did.
I have $350 in my funds on hold and it's been almost six months without them depositing the money. Etsy, I'm asking you to resolve this so I can close my account!
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid Etsy as a seller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Etsy Account Suspended
My problem is not solved
I am writing to formally file a complaint against Etsy regarding the suspension of my seller account. Without any clear explanation, my Etsy shop was abruptly closed, leaving me unable to access my account or the approximately $1,000 I am owed.
Despite multiple attempts to contact Etsy's support team for clarification and resolution, I have not received any meaningful assistance or explanation.
My Etsy shop was my primary source of income, and this sudden action has caused significant financial and professional hardship. I am willing to cooperate fully and address any concerns Etsy may have, but I cannot resolve the issue without clear communication from their team.
I kindly request Etsy to:
Provide a clear explanation for the account suspension.
Release the funds owed to me.
Allow me the opportunity to resolve any issues and reinstate my account.
I believe that fair treatment and transparent communication are essential, and I am hopeful that they can assist in facilitating a resolution.
Thank you for your time and support.
Sincerely,
Appeal ID
1906****
Ayşe Büşra Uyar.
Preferred solution: Full refund
About
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Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.
Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.
Etsy is ranked 179 out of 964 in Auctions and Marketplaces category
USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide
Etsy FAQs
Etsy is a global e-commerce marketplace. Headquartered in Brooklyn, NY., USA, Etsy offers a broad range of products mainly focusing on handmade creations, crafting supplies, and vintage goods. The platform is designed for buying and selling operations.
According to Etsy Help, users need to install the Sell on Etsy app to start trading. It is used for managing orders, analyzing sales, and processing payments. All sellers should be verified via a credit card or PayPal registration. Charges are applied as soon as sellers open their shops and publish listings.
According to the Etsy shipping policy, sellers are responsible for shipping their sold merchandise. They should purchase the Etsy shipping labels to ship orders via FedEx, USPS, and Canada Post. The purchased labels can be downloaded from the Orders page.
As stated in the Etsy cancellation policy, you should contact the seller to cancel your order. Sellers can cancel their sale provided that the buyer hasn’t made a payment yet, or by mutual agreement with them before dispatch.
If you need to return your merchandise, you should get in touch with the seller to find out the return and exchange policies since they differ. If you have never received your order or the order was not as described, you may file a complaint to Etsy.
Learn what you can sell on the marketplace, create your shop, and do the further steps. To find the whole guide, visit the “Help Center” page, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
If you list goods for sale on Etsy’s official site or Etsy’s mobile app, you will be charged a listing fee of $0.20 for each item. If you sold a certain good, a transaction fee is 6.5% of the price for each thing + the amount of shipping and gift wrapping.
Since each store has its own rules for canceling an order, contact the seller directly to ask to cancel the order on Etsy. On the official marketplace site, navigate to “Your account”, choose “Purchases and reviews”, click on “Help with Order” next to the appropriate order, choose an option under “What do you need help with?”, and click on “Send help request”.
If you use the Etsy app, login on your mobile device, tap the following one by one: You > Purchases > order > Help > Option next to “What do you need help with?” > Send help request.
You can sell unique goods that you designed, made, handpicked, or sourced by you, except for alcohol, tobacco, weapons, and other prohibited goods. To find out details regarding allowed and prohibited items, visit the Etsy help center, follow “Etsy Shop Basics”, and go to the “Setting Up Your Shop” page.
To change your address on Etsy, login to my account, choose “Account settings”, navigate to the “Email” section, enter your new email in the “Change your email” form, and click “Change Email”. When the “Enter security code” window appears, open your email, where the security code must come, enter it in the appropriate field, and click “Submit”.
You can ask for help regarding return directly from the seller who sold you the goods you want to return. We have already described how to do it in the third block of answers.
On the official marketplace website, click on the “Sin in” button in the upper right corner, and follow “Register”. After these actions, fill out all the necessary fields of the form to register or choose “Continue with Google”, “Continue with Facebook”, or “Continue with Apple”, and follow the instructions in the letter that should come to your letter from registration@etsy.com.
On the Etsy app, tap “Sign in”, enter your email address or continue in the other way offered by the app, after which enter your first name, create a password, and finish by tapping “Register”.
The global marketplace for unique and creative goods, Etsy, was founded in 2005.
Contact the Etsy customer service right via etsy.com. Scroll down the main page, follow “Help Center” at the bottom menu, and click on the “Contact Etsy Support” button.
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