Etsy Reviews and Complaints
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213 of 734 reviews with 1-star rating.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not waste your time with Etsy, they have absolutely no customer service, will not answer emails, no phone number to call, basically, they have no intention of helping buyer nor seller.
my account is suspended. I've written them several emails as I planned on purchasing over $4 thousand dollars worth of materials I need for my business. They will not tell me why my account has been suspended. I have NEVER sold anything on their site, yet they claim there is money I owe. I have looked everywhere on their site and cannot find anything, anywhere where it shows I owe money. I have been on several sites where there are other people saying the same thing. I don't need ETSY to buy or sell my items.
Review
Service
Etsy Customer Care
Cons
- Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
Not as seller | Etsy review from St Petersburg, St Petersburg
Why Etsy Help doesn't respond??? The worse customer service!
Review
Before you buy check ups to make sure you get your order | Etsy review
I got your message that my order was here jan.5 I did not get my order can you get ups cause I cant and why can't we get you a person on the phone I am so mad every number I call can't help me and I called one ups and they said there was no tracking no. That was given to me what do I do I'm afraid to order from here again if I don't get my package
Review
Pros
- Dont know
Cons
- No phone number to contact them
Reason of review
Poor customer service
Loss
$11
Preferred solution
Deliver product or service ordered
Tags
Beware information is not secure | Etsy review
My account was hacked, email changed. This locks you out of your Etsy account. There is no way to get back in. Ive emailed Etsy help 3 times and never heard back. Had to cancel credit/debit card. Id purchased a $2.99 item a few weeks before the breach. I will never buy on Etsy again. Beware. Your information is not secure.
Review
Service
Etsy Customer Care
Pros
- There are no pros
Cons
- No customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Contact me about
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not deal with Etsy or Redheaded Monkeys
see previous complaint of minutes ago. here we go again in circles.
1 comment
Review
Cons
- Cannot describe my experience until i get an answer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Jan 04
I have called Redheaded Monkeys several times and can speak directly to the owner or get her to call me back. This is terrible customer service and poor business practice.
Etsy should stop doing business with this business. I guess I will have to just be out my 47.00...
1 comment
Empty threats like Better Business Bureau are not entity's that enforce a civil dispute. Especially over 47 dollars.
Review
Pros
- No good customer service
Cons
- There is no customer support at all
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund
Tags
I have placed and received several items from different vendors on the Etsy and have always received ordered received ordered item in a time manner. But I having an issue with Vendor
I ordered and paid for a pallet bar from Kevin Shaw of Cottontown TN, on 11/106/19. The Vendor name is listed as Old Wood Creations by KS. I have attempted to contact Mr. Shaw, but he has not responded to an e-mail message to advise me when the pallet bar I ordered will be shipped to me. My order number is 153429696.
Review
Cons
- No response from company
Reason of review
Poor customer service
Loss
$350
Preferred solution
Deliver product or service ordered
Tags
Account deactivated | Etsy review from Jackson, Mississippi
Account was deactivated with out warning after only having my account open 12 hours or less and there are millions of ppl salling replicas designer items but the signal certain accounts out and close your account down
Review
Product
Etsy Account
Account deactivated | Etsy review from Jackson, Mississippi
Account was deactivated with no prior notice no emails i was not given a chance to correct whatever problem that was wrong...this is a horrible platform to start a business on
Review
Product
Etsy Account
Pros
- One of a kind products
Cons
- Bullying
- Your customer service
Reason of review
Poor customer service
Preferred solution
Reactivate my account and follow chain of command
Tags
Be sure you fully understand when your item might arrive or ask for overnight or two day shipping | Etsy review
I ordered 2 1/2 weeks ago and haven't received my order. The tracking info states it's still in China. No one seems to know when I'll receive it. I'm going to contact my credit card company and report as a scam. NOT a happy camper right now.
Review
Service
Etsy Shipping Service
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This whole ordeal is like being on a merry-go-round.