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Etsy
Reviews and Complaints
Reviews Chart
$310K
CLAIMED LOSSES
2K
TOTAL REVIEWS
150K
PAGE VIEWS
13
ISSUES RESOLVED
Very slow to deliver product
Between placing an order which took over two weeks to fill and then waiting over another week to receive by mail which I was charged a lot of postage for. It was not worth it. I probably could of found the same thing I ordered in a dept store and for a lot less. I ordered a snowman door hanger. Ever again. Over charged for that also.
ID
Location
Waterbury, Connecticut
You have a company that takes no responsibility for its seller
i ordered and paid for a coin pusher nov7 the man was rude and said he had to many orders now he has almost 400 usd of my money, and he closed his etsy store and you want me to wait 3 more weeks to open a complaint I will never buy from etsy again and will tell everyone i know all i have to do is say try to call them when they find out they cant see what they say
User's recommendation: DONT TRUST ETSY AND ALL ETSY SELLER I WOULD HAVE BOUGHT ALL MY CHRISTMAS PRESENTS FROM YOU BUT NOW NOTHING.
ID
Order status
Received no correspondence regarding my order from Etsy.
ID
Location
Philadelphia, Pennsylvania
Poor quality product and over priced ..was not what I expected
Was looking for a nice large bird feeder . It was branded as such and looked like good quality on advertisement. Received it and it is cheaply made and flimsy.
User's recommendation: Don’t buy with Etsy they hand you off to the vendor and the vendor does not contact you .
ID
Loss
$200
Preferred solution
Full refund
I purchased a bird feeder on line and it is cheap construction and not at all what it was suppose to be.
Cheap construction.I asked to return and never heard back
User's recommendation: Don’t buy from this company ..they give you off to the vendor who isn’t concerned to please you.
ID
Location
Naples, Florida
Loss
$200
Preferred solution
Full refund
PissedConsumer.com fights for consumer rights
Order summary
I sent two emails I have not received any reply. My concern is I hope I am sent only one order as I had trouble with the site and I may have tapped the order button two times, also I hope my thanksgiving treat is sent to be delivered by Tuesday of this week. This is my first purchase from Etsy I am a long time customer of Amazon but I thought I would give Etsy some Business. Respectfully Mary Starrs
ID
Location
Philadelphia, Pennsylvania
Product that I ordered
I ordered a product. I paid $290. Theyre saying that its she has to go to a 72 hour period for my transaction. I ordered from Etsy because I was disappointed by Amazon when I ordered a product it was damaged. Now I order from Etsy and they told me that I have to wait 72 hours to make sure these and fraud? Ive ordered from Etsy before. I have quite a few things in my home from Etsy and things I wear from Etsy. To think that a customer would commit fraud who has ordered from you before to me is unspeakable. If youre not going to process my order then you have lost me as a customer. Cherokee Rose Thomas
ID
Loss
$296
Preferred solution
Full refund
Closes account
Dear on duty Iwas very excited to work on Etsy , but after I worked on collecting my products ready to present them on your platform as a seller, my account was closed immediately after opening, without knowing the reason. I sent back complaints, without results
User's recommendation: Bether.
ID
Location
Marrakesh, Marrakech-Safi
Product
Etsy Account
"no reply" email
Etsy recently contacted me via email with the following message: " Did you just sign into Etsy from the following device and/or browser? Device: Firefox 83 on Windows 10 Location: Pleasant Hill, MO, United States (CenturyLink) If you did, you can disregard this email. If you didn't, you should change your password. Please note that the location we provide is approximate. Confused or concerned? Please take a look at this Help Center article. Securely yours, Etsy " I thought I had a membership but apparently I don't and the email was set up so I couldn't reply. Looked on their website and apparently only members are allowed to contact them.
User's recommendation: Good luck if you ever need to contact them.
ID
Location
Urbandale, Iowa
Account deactivated
They deactivated my account for more than two weeks now no response no answer I tried every possible way to reach and speak with them but this seems impossible, their support sucks
ID
Location
Thessaloniki, Central Macedonia
Cloths to clean jewelry
I'm looking to find my order
ID
Location
Virginia Beach, Virginia
Hello A case was opened 11/12/2020 against my store. The email notifying me has no reply. I can not access seller support. The order was placed using global shipping. I purchased shipping on the etsy website and proceeded as usual. This is the first time an order has...
View full review
ID
Location
Buford, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to cancel a order
when I contacted Esty to cancel my order I was directed to a sight that wanted my credit card number so they could charge me for the call. Still trying to cancel my order with no results!!
ID
Pros
- No contact no help
Cons
- Steel your money
Preferred solution
Full refund
False copyright infringement
A competitor filed a fake copyright infringement report, after threatening legally they withdrew there notice, Etsy took 9 days to take notice of this and reactivate my store, after 6 emails, Ive still not heard back from Etsy themselves, yet the filer of the notice has.
User's recommendation: avoid, use Amazon.
ID
Location
Neath, Wales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount Suspended / Pending Sale
Hi, I need to be contacted as soon as possible. My account/shop is suspended and someone had offered me list price for the one item I had listed. Please let me know whats going on.
User's recommendation: Good luck getting a response.
ID
Loss
$700
Preferred solution
Let the company propose a solution
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