Damaged product when recceived

Bought a spinner ring. Received damaged it does not spin. Want to exchange if that is not possible I would like a refund

User's recommendation: Be careful.

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ID
#3583969 Review #3583969 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Long wait for product

Your Company takes very long to ship your orders - this is all I have to say in this review From me - thank you
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ID
#3582772 Review #3582772 is a subjective opinion of poster.
Location
Staten Island, New York

Difficulty getting my exchange

Everything worked out fine. The seller of my item was amazing and called Etsy and they worked together to solve the problem

User's recommendation: Be persistent and work with your seller, they are the ones that can contact Esty the best.

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ID
#3580684 Review #3580684 is a subjective opinion of poster.
Location
Burlington, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To check on a package

Number given no longer in use. Shouldn't be offering it then. Poor public service. It's also wasted time in searching.
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ID
#3567967 Review #3567967 is a subjective opinion of poster.
Loss
$3
Preferred solution
Deliver product or service ordered
New Reviewer

I believe my account has been hacked

I want customer service to call me as several sent emails have gone unanswered and the system is so badly constructed that I am sometimes not able to sign in from my own device and prices show up in Euros. Complaints are never answered by Etsy Customer Service. I could feel some suspicious activity in my shop so had to sign out of my account. Not able to sign back in so suspended it. Etsy keeps charging me for this every month when it is not solving my issue.
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ID
#3562454 Review #3562454 is a subjective opinion of poster.
Location
Columbia, Maryland
Loss
$200

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To return the product and receive a refund

Still haven't heard from the seller of the 2 pandora bracelets I ordered,in order I can return for a refund.

User's recommendation: Product returns are slow,still waiting a reply.

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ID
#3562020 Review #3562020 is a subjective opinion of poster.
Location
Leeds, England
New Reviewer
I could not for the life of me find an icon to pay my balance. So I try to figure it out and head to help section and it tells me go to shop manager, which there is also no option for, so I look for the contact an agent button and it kept redirecting me to the help...
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ID
#3553404 Review #3553404 is a subjective opinion of poster.
Pros
  • No help no response
Cons
  • Cant contact support
  • No option to pay bill
  • There are a lot of scammers
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Bored

I ordered a ring without making an account and payed for it but it hasn't come and it's been around a month.
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ID
#3548396 Review #3548396 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$56
Preferred solution
Deliver product or service ordered

You people need to have a working customer service phone # where a customer can speak with a live agent instead of referring them to a service that charges a fee to ask a question. I will never do bus

Tried and tried to reach a customer service agent with no success! Terrible customer relations!!!!! Wry frustrating

User's recommendation: Do not do business with Etsy.

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ID
#3515372 Review #3515372 is a subjective opinion of poster.
Location
Salinas, California
New Reviewer

Temporarily limited from my account

I love Etsy but for some reason several days ago I was blocked from getting into my account and it says I have been temporarily limited from my account for my protection. It has been frustrating for me that I cant get into my account and I am waiting for Etsy to unlock it so I can get back in.
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ID
#3513287 Review #3513287 is a subjective opinion of poster.
Preferred solution
I would like Etsy to unlock my account.

Billing issues

Using accounts to charge payments which were not specified! Lack of communication between the parent company and the merchant!b

User's recommendation: Beware.

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ID
#3511466 Review #3511466 is a subjective opinion of poster.
Location
Wilmington, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have no received an order and I’m being ignored by the shop and have no way to contact Etsy as they don’t make customer service user friendly or easy to access

I have no received an order and I’m being ignored by the shop and have no way to contact Etsy as they don’t make customer service user friendly or easy to access
I have no received an order and I’m being ignored by the shop and have no way to contact Etsy as they don’t make customer service user friendly or easy to access
I have no received an order and I’m being ignored by the shop and have no way to contact Etsy as they don’t make customer service user friendly or easy to access
I have no received an order and I’m being ignored by the shop and have no way to contact Etsy as they don’t make customer service user friendly or easy to access
Purchased an item from Etsy that has still not been shipped even though the estimated delivery date was last week. There is no tracking number available which means it still has not been sent out. Ive contacted the shop multiple times and Ive been ignored. Etsy has no convenient way of being contacted during this process. Ive now had to reach out to the Shops social media pages which Im still being ignored. Im requesting a refund as soon as possible. This feels like a scam and Im ready to start using Amazon again since either way its a lose, lose.

User's recommendation: Get up, go to the store physically and purchase what you need.

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ID
#3499569 Review #3499569 is a subjective opinion of poster.
Pros
  • Convenient for the busy or lazy population
Cons
  • Difficult to contact
  • Money stolen from sellers by etsy
Loss
$21
Preferred solution
Full refund
New Reviewer

Not receiving my order yet

Etsy - Not receiving my order yet
Etsy - Not receiving my order yet
Etsy - Not receiving my order yet
Etsy - Not receiving my order yet
Etsy - Not receiving my order yet
Etsy - Not receiving my order yet
They advertise a dollar when u pay I looked my order has not yet been shipped this is the second time this has happened the first time said it was sold then the second time it said that it's not shipped but I paid for it so I must need ite honestb

User's recommendation: Be honest with your costumes.

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ID
#3492865 Review #3492865 is a subjective opinion of poster.
Location
Evergreen, Colorado
Loss
$1
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never Received Product

Update by user May 14, 2022

I still have not received the coffin wallet or refund etsy has not even attempted to contact me I'm pissed off and tired of waiting Blessed Be.

Original review posted by user Apr 14, 2022
I ordered a Goth Coffin wallet from Etsy and never received it at all, I'm not happy about this issue, it's not fair or right.

User's recommendation: It's a good app but they need to stand behind their word when they are supposed to deliver my items I ordered.

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ID
#3485620 Review #3485620 is a subjective opinion of poster.
Pros
  • Unique
  • Lot of products
  • Amazing place to find handmade items
Cons
  • Did not receive item
  • Retailer lied
Loss
$30
Preferred solution
Full refund

Suspended account for no reason

No customer service at all. Just FAQs No actual number to speak to someone. Terrible practices When all they have is website run around.

User's recommendation: Go to red bubble or amazon.

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ID
#3480572 Review #3480572 is a subjective opinion of poster.
Location
La Verne, California

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