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Email change

3.6
Details
I had to change my email for personal reasons and no longer have access as the old email is attached to the etsy account. I now have a new email and have no way to track my orders nor log into my account.
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ID
#2313822 Review #2313822 is a subjective opinion of poster.
Pros
  • Sellers are kind
Cons
  • Hard to get anyone to talk
Preferred solution
Change my email and password on file to my new email

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Verified Reviewer

Don't know why accounts been suspended

3.7
Details
Original review updated by user Nov 28
i went to checkout and found out my account was suspended, i have no idea why and they arent responding. very disappointed because i wanted to support small businesses this christmas :( (quick note ive only purchased from etsy a handful of times and made only positive reviews so idk why its been suspended)

User's recommendation: make sure you send an email explaining why and how to resolve.

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ID
#2309203 Review #2309203 is a subjective opinion of poster.
Pros
  • Small businesses
  • Many sellers
Cons
  • No explanations
  • Hard to get a customer service rep
  • No response
Preferred solution
please explain why my account was suspended and un-suspend it

It's very difficult to contact the company directly

3.8
Details
With help, I was able to contact the sellers directly and my issue has been resolved by both sellers who very graciously did all they could to help me out. My issue isn't with the sellers, but with the platform itself.
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ID
#2283562 Review #2283562 is a subjective opinion of poster.
Location
Medicine Hat, Alberta

Email, password etc

4.3
Details
I made a typo w my email details . Meaning I cannot get confirmation email to activate account . Ive tried EVERYTHINg but unsuccessfully . PLEASE help . I was awaiting an important order for a gift and didnt realise that account not yet activated . So really need this solving . Have spent long time trying to resolve . I followed all instructions to cha he email But nothing has worked . Thanks in advance

User's recommendation: A nightmare of you make any typos in intial sign up.

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ID
#2281576 Review #2281576 is a subjective opinion of poster.
Location
Fulham, England

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Verified Reviewer

Suspended account

3.9
Details
Hi so I updated my billing information and am able to pay now and Id really love it if you can unsuspend my account please and thank you and not make it so hard to unsuspend! And dont take away my ability to buy things!
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ID
#2277567 Review #2277567 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Large variety of sellers
  • Dealing directly with craftsmen
Preferred solution
Unsuspend my account!

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Billing

4.0
Details
I have 2 cards on file and 1 of the cards is old and it is set as the default card. I am unable to delete it or switch cards, I have added a new card that I am able to use. My account has been suspended and I'm not sure if I can delete the old card because it asked to confirm the credit card by putting in the card numbers but I no longer have access to that credit card is there anything I can do so I can keep my account ?
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ID
#2270441 Review #2270441 is a subjective opinion of poster.
Location
Fontana, California
Product
Etsy Account
Preferred solution
Billing issues

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Verified Reviewer

BIG mistake in television commercial

4.0
Details
Have your marketing department review the commercial currently airing. You will notice that the candle lit by the teenager, has it middle finger lit; essentially "flipping off" the audience. Save yourself some trouble and legal issues by editing better. I CAN'T be the only one to notice. Have a great day and happy holidays.
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ID
#2270044 Review #2270044 is a subjective opinion of poster.
Pros
  • Excellent diversity of products
Cons
  • Deliveries by sellers not always timely
Preferred solution
Let the company propose a solution

Poor customer service/technical support

3.9
Details
Spoke on chat with FOUR different customer reps regarding a problem with signing in and resetting my password. NONE OF THEM WOULD ASSIST ME. One told me it was my browser's fault. They all told me someone from tech support would contact me. NO ONE CONTACTED ME

User's recommendation: Don't bother. They don't care about their customers.

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ID
#2269035 Review #2269035 is a subjective opinion of poster.
Location
Raleigh, North Carolina

Refund

4.3
Details
Were writing to let you know that your case with xzix3rqltu01o7rf was closed on 03 November, Etsy A full refund has been issued for this order Were writing to let you know that your case with xzix3rqltu01o7rf was closed on 03 November, 2020 because a full refund was issued for this order. If you have any questions about this, please contact Etsy Trust &;;;;;;;;;;;;;;; Safety. View case Water Wave Yellow Headband Wigs 150% Density Glueless Wigs Natural Color 14-26 Inch Case opened 23 October, 2020 Ordered 14 October, 2020 Case #982233****38, Order #1790****N10

User's recommendation: They took a few days to get back to me but I think Pissed Consumer helped immensely.

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ID
#2262056 Review #2262056 is a subjective opinion of poster.

Etsy Products and Services Reviews

Product or Service Reviews
Shipping Service  2.0 185
Account  119
Profile  1.1 20
Seller Program  1.8 38
Marketplace  2.6 39

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Latest Question

How can I get my refund?

My package got lost after arriving at the Hollis Post Office on Nov. 17, 2020, but somebody at the Post Office scanned it, however, I NEVER received my package. I contacted the Post Office, and they conducted a thorough search,...

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Verified Reviewer

Verifying bank account

4.2
Details
For some reason the deposit in my bank account isn't visible, so i cant verify it, even though i've entered my bank account information.
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ID
#2247215 Review #2247215 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

My order has not arrived

3.5
Details
My order said between the 19-22 and it still has not arrived and it was almost100 dollars so im really not happy right now

User's recommendation: Dont shop on etsy.

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ID
#2243690 Review #2243690 is a subjective opinion of poster.
Loss
$90
Preferred solution
Deliver product or service ordered

Return issues

4.4
Details
They did a great job. Thank you ...Because of this last case i was to the point I was not going to ever shop on esty again but esty did a fantastic job and really changed my mind on that yes the case did go my way but the point is that they toke a week and looked at everything and made a decision ... thank you again

User's recommendation: You can shop with confidence.

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ID
#2233382 Review #2233382 is a subjective opinion of poster.
Location
Blacksburg, Virginia

Company shut down

4.4
Details
I got a doll from a company that was no longer in business but had a doll still on their site and when i purchased it the next day the doll was gone off my purchase site and the company was completely gone. But thankfully for your site Esty has already replied and are having my money refunded to my account in a few days . Thank you so much for the help it is greatly appreciated. I am so glad i found your site and you was able to help me. Thank you Patricia Berrios

User's recommendation: To always look at the total sales and reviews.

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ID
#2230810 Review #2230810 is a subjective opinion of poster.
Location
Calhoun, Georgia

I can't send messages

3.6
Details
every time I try to send a message it says that I cant because I havent confirmed my email, but there is no option for me to confirm my email.
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ID
#2223751 Review #2223751 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

Cannot get into the Etsy website

3.5
Details
Hello, I am trying to order a first birthday mini crown for my grandson. I found the one I wanted but I am unable to order it. Anytime I try to click on my cart or place an order, this notice pops up & says, "Whoops, something went wrong. Try again" I try again & it says the same thing. Could you please tell me what I should do to solve this problem? I recently changed my password but I cannot find where I would enter that. I just keep getting the same notice. Please get back to me very soon, I need to order this. Thank you, Sharman Leedom
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ID
#2218845 Review #2218845 is a subjective opinion of poster.
Pros
  • Reasonable pricing of most products
  • This site has some amazing things to advertise
Cons
  • No response from etsy
Preferred solution
Deliver product or service ordered