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Etsy
Reviews and Complaints
Reviews Chart
$310K
CLAIMED LOSSES
2K
TOTAL REVIEWS
150K
PAGE VIEWS
13
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat response to download issue
I am new to Etsy ordering. My very first order was to Efrosin Design Store for an SVG file. The purchase went through fine, however the download file was missing and Etsy was giving me all kinds of errors. I emailed Efrosin explaining the situation even though I believe this was an Etsy application error, not his. Efrosin emailed me back the next day with a way to download my purchase even though the problem was not his. Thank you Efrosin for your prompt response.
ID
Pros
- Quick response and resolution to problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t access in my account on Etsy @Benzsimpson@***.con
How to fix this problem help me admin I have only one job and too long time my account is suspended not selling anything tell me how to easy way to fix this problem.
User's recommendation: Yeahhh of course.
ID
Product
Etsy Account
Account suspended
I dont know what happened with my account
ID
Location
Wrexham, Wales
Product
Etsy Account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged twice for order
11-3-20 placed order and $ removed from from My bank. Today the same amount was removed again . And I ordered nothing new. Andrea Berglund
ID
Pros
- Large site to bring in customers
- Sellers are kind
- Reasonable pricing of most products
Page was suspended
My shop was suspended and I dont know why. I did everything and my site was still suspended. I was purchasing and uploading the items to my store and with out earning my page was suspended
ID
Service
Etsy Seller Program
PissedConsumer.com fights for consumer rights
NOT A PISSED OFF CUSTOMER
I am writing because I placed an order. A week later, it was gone no longer in my messages on the Etsy site. I tried to contact Etsy and some how I was put into a pissed customer file. I am not pissed off customer. I just wanted to let you know that I was missing my order. Even the seller could not find my messages. I ordered a dog gate from LoNine Design. I received my gate. It is beautiful. I love it. Very very nice. Seller was very nice and got back to me quickly.
ID
Location
Williamsport, Pennsylvania
Product
Etsy Marketplace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA problem to join customer service
I was having a problem with m'y Etsy account and i didnt find a direct way to contact the customer service
User's recommendation: Via this application Etsy was conctacted and they reply to m'y message and i was si happy.
ID
Service
Etsy Customer Care
Item not delivered
I exchanged a leather watch band. After returning the band to the seller, she promised I would receive the replacement within a certain time frame. It never was sent. I contacted seller about the delay and she promised I would receive the placement by a certain day. I did not receive it, so I filed a complaint. After further delay, I contacted PC. Soon thereafter, I received the replacement.
User's recommendation: If you have problems, look to PC for help.
ID
Location
Tacoma, Washington
Product
Etsy Marketplace
Suspended account
My account got suspended for no apparent reason I sent an email for days ago havent gotten no reply cannot get a hold of anyone I need my account back running
ID
Product
Etsy Account
Preferred solution
Unblock my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been deactivated
Can I find out why my account has been deactivated Although I haven't done any Can you review my account, I have owned it since 2017
ID
Product
Etsy Profile
Cons
- Etsy problem
Preferred solution
Apology
To cancel order
I was trying to get someone to help me cancel my order. I finally realized how to contact the person that I bought the fabric from. She canceled it with no problem.
User's recommendation: She was great.
ID
Location
Huntington Beach, California
Service
Etsy Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorrect former bad review
I had a problem with a purchase- delivered but my daughters Ring camera shows it was NOT left at her door- seller said nothing she could do and was so unconcerned and unhelpful I wrote a bad review about Etsy- but I contacted Etsy and they quickly and cheerfully refunded my money- GREAT customer service!!!
User's recommendation: Reach out to Etsy if seller not helpful.
ID
Location
Miami, Florida
Service
Etsy Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Package delivered but recipient never received
Update by user Sep 30
Wrote Etsy Help center and they resolved problem, refunded full amount promptly- I am totally satisfied.
Original review posted by user Sep 29
Tracking says was delivered but was not placed in locking mailbox (it would have fit) Says was left at door (Ring camera shows not left at door) Seller says not her problem since was delivered. Inquiry filed w post office but no help there. This is not right- should have refund or replacement item delivered (preferable) Amazon guarantees you receive your purchase or a refund, Etsy should do the same. Thank you, Marcy Resolved
ID
Service
Etsy Customer Care
Pros
- Company stood by their product
Preferred solution
Deliver product or service ordered
Wanted to delay delivery
Delivery took place much earlier than expected. Don't hesotay to follow
User's recommendation: Don't hesitate to follow up queries.
ID
Location
London, England
Wanted to delay a delivery
Delivery will happen quicker than expected, so the issue is resolved.
ID
Location
London, England
Service
Etsy Shipping Service
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