Etsy
Reviews and Complaints
610K
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
260K
PAGE VIEWS
39
ISSUES RESOLVED
Etsy Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo one even spoke to me.
Etsy closed the case on my order after it verified the item had been delivered. The bookshelf needed to be shipped to me, Toby Brooks in Portland, OR and instead Ashley in butt *** Utah singed for and received my bookshelf. This is *** up!
User's recommendation: Don’t shop Etsy, they won’t help you.
ID
Loss
$149
Preferred solution
Full refund
New Reviewer
Resolved: Changing password and username
Update by user Oct 19, 2021
They helped an old lady get into her account. Thsnks.
Original review posted by user Oct 19, 2021
I got them all put in I have to get the number from my old acct. it takes to long and when I get back it gone. Last number was 576403. My phone number or my new username work better. I am older and not exactly perfect on computer stuff. Resolved
ID
Preferred solution
Help me. I have a lot on my Etsy acct. and there is a few things I haven’t even gotten
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWithdrawing my cash
Hi I have $459.58 in my account that won't deposit into my bank. It says i'm enrolled into Etsy payments but it's not working. When i go to update my bank details it doesn't ask my nationality, it asks me to enter my routing number, but as my bank is in England (Natwest) I don't have a router number. Please assist, I'll use Paypal if that's easier because at the moment i've no way of accessing my money.
ID
Location
Islington, England
New Reviewer
When I placed the order, it was stated that the order would arrive between September 27 - 30. I continued with placing the order as I was ordering party favors for my daughters bridal shower that was being held on October 3, 2021. In reaching out to Etsy on September...
View full review
ID
Pros
- Unique products
Cons
- Item satisfaction
Loss
$99
Preferred solution
Full refund
Bought item that I never received and when I contacted seller repeatedly was ignored
I paid over £80 for a item I never received and when I complained I was ignored . Being disabled and deaf and living alone I could not phone them but gave my email address for communication purposes. They refused to contact me. I paid by visa debbit card , The firm was blue blade arts selling on Etsy. I then got a message stating they never existed. Etsy never contacted me.
User's recommendation: Don't buy from blue blade on Etsy, nor Etsy.
ID
Location
Guildford, England
New Reviewer
I returned a order and never got credit
Etsy take zero responsibility for things they sell. They defer all responsibility to their vendors who also take no responsibility for their products.
User's recommendation: Don’t buy from Etsy.
ID
Loss
$187
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Order canceled
Update by user Oct 18, 2021
Company fixed the issue and I have been provided with apology.
Original review posted by user Oct 18, 2021
I recently bought a prop replica of Lokis mask from the movie The Mask. It was from seller opbitemark. He told me the order got canceled, but still have not received back my money. User's recommendation: Do not buy from Tim opbitemark.
Resolved
ID
Location
Decatur, Alabama
New Reviewer
510691****
The lego incarnations I paid for I asked at the time of purchase if my grandchild name & information be exactly like Emma except Khyrie 7th David & Busters I go to get invitations today and its Emma. I had emailed the owner last week I was told it takes 48 hours still no responds & I was charged for the wrong name, address & time. I live in CA not TX Please correct ASAP or refund money & I will go else where please asap
ID
Location
Hayward, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancellation request ignored
I purchased a plant which cost £48 the advert implied it was coming from the RHS which had advertised the same plant at the Chelsea flower show this year. However, when the final total appeared it was costing me £98 because it was coming from Jamaica. I cancelled immediately as soon as I noticed the expenses. I contacted the seller, who told me he could not do anything until he had the order and would then charge me for any additional admin fees he incurred to do the cancellation. A few days ago the £98 was taken from my bank by ETSY and there has been no acknowledgement of my cancellation.
User's recommendation: Don't trust what you initially see on this site - there are hidden costs and it is not easy to cancel.
ID
Pros
- Will never use this site again
Cons
- Being ripped off
- Never see your cash again
Loss
$120
Preferred solution
Full refund
Money has been taken cancellation ignored
I purchased a plant that appeared to be coming from the UK but was in fact coming from Jamaica the result being it cost me double its actual price because of tax and delivery costs £98. I immediately cancelled the order within minutes of the transaction but £98 has now been taken from my bank account and no mention of any cancellation I am disgusted with this poor service and dont believe I will receive a refund or the plant .
User's recommendation: Don’t trust ETSY.
ID
Location
Huthwaite, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPayment reserve
Good Afternoon there seems to be a paymernt reserve on my account for a while now and i want to know when will it go or will it even go? I understand the purpose of the reserve is to cover refunds or etsy fees, however nearly most of my profit is put into a payment reserve and this makes it hard for me to deal with overheads, in terms of postage and materials as i am selling and sending orders but not recieving the orders in due course for my business to run smoothly. Ever since i have been a etsy seller i have not had any refunds, can this payment reserve please be removed as its making me lose hope in selling on Etsy. Thank You.
User's recommendation: make sure youre selling on other platforms too, payment reserve will set your business back as a new seller.
ID
Pros
- Good platform
Cons
- Payment reserve
Preferred solution
remove payment reserve
New Reviewer
Missing order
I called Yesterday and spoke with Nick. I am still missing a monogram M. He said it would be here by 9pm yesterday! I also ordered a bed, rain jacket, boots, and nothing has come in! I am Pissed:(
User's recommendation: Don’t order from Etsy!
ID
Pros
- I enjoy using your site
- I feel taken advantage of
Cons
- Never delivered or refunded
- No resolution or way of communicating when issues
Preferred solution
Deliver product or service ordered
Outsourcing
My greetings I am Writing on behalf of ULUDORUK company, it is turkish firm located in Gaziantep with growing branches. We are working on constantly improving and making high quality and customized slippers and shoes. Maintaining the high quality we also try to offer our customers reasonable and convenient prices. Moreover we offer free shipping all over the continents . We would love to know if you are interested in knowing more about our goods . We thank you in advance for taking our offer into consideration
ID
Location
Gaziantep, Gaziantep
New Reviewer
Suspended Account without notice
Just opened a new shop and its suspended without any reason or email to say why unbelievable etsy do not support sellers . Unable to contact Etsy support
User's recommendation: Would not recommend.
ID
Service
Etsy Customer Care
Pros
- Too hard to get help
Cons
- Scamming company
Loss
$10000
Preferred solution
Apology
About suspension
When I listed my item my account was suspend. After I sent form you asked .but still not resolved my problem
ID
Location
Nugegoda, Western Province
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