Etsy
Reviews and Complaints
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Verified Reviewer
Stay away from InCarnaLeather
They do not stand behind their product and when their product comes in contact with your clothes it stains your clothes and it will not wash out.
- No support
Preferred solution: Full refund
User's recommendation: Stay away from InCarneLeather
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita, Kansas
Product came that was not at all like the picture.
I was able to contact Etsy, and they made everything right and refunded my money for the sculpture that did not look at all like it was pictured by the store.
User's recommendation: Etsy stands 100% behind the products so that you are satisfied.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had canceled an order and would like my refund on my credit card not a gift card thank you
I want to speak to someone about this issue. I had canceled my order and was given my refund in a gift card.
I would like my refund back in my card. Thank you.
Preferred solution: Full refund
User's recommendation: To never buy anything from Etsy.,Ridiculous you can’t speak to someone on customer service.,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy name is Raykia Faucett, I purchased Cartier glasses that were supposed to be authentic but weren’t. I have reached out to the seller, his communication is not clear, the shipping label is not in t.
My name is Raykia Faucett, the glasses that I purchased were not authentic and I would like to be refunded
- Good advertisement no follow through
- Terrible customer support
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFigurine came broken 58352****
Order came in broken and after taking pics of broken figurine still waiting for item to be delivered or a full refund
The glass figurine was broken when I opened the box. Please send a new one to the following address: Khady Brumblay, 1718 Kilgore Rd, Kalamazoo, Michigan 49008.
I'm just the cleaning lady, and it originally broke while I was dusting furniture. I didn't know there was a base at the bottom of this figurine, and it fell and broke. My homeowners were devastated, and I'm trying to correct the mistake.
This replacement also came broken. Please send a new one to their address so it can go straight there.
- Delivered in timely matter
- Came broken
Preferred solution: Deliver product or service ordered
User's recommendation: Depends if this gets resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my book from Wes Dunn that I paid for
Giving me someone to talk with, but the phone number is no longer in service. The book I ordered and paid for I never received. I wish there was a person to talk with that would make sure I got my book or refunded my money.
- Good stuff
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is no Etsy contact form/page. It is impossible to send a message to Etsty - VERY user unfriendly.
Etsy does not appear to be keeping pace with rising postage and freight prices, causing sellers to lose money on sales. The Etsy Help Center indicates that there is a contact form - there is not., No matter where you look on their website, there is no way to contact Etsy, making thisa very poor business practice and user un fiurneldy platform.
Particularly when Etsy charges both sellers and buyers fees, there needs to be some way to contact them a bout any issues. Thois is a big site - they make a great deal of revenue. Etsy needs to be more accommodating in terms of buyers and sellers being able to contact them directly with concerns. In the case of an item that I recently sold, the postage indicated $18 with USPS.
When I took the package to UPS, the fee was actually $52. Many items require padding and secure packaging so that they arrive unbroken. I have had an item broken upon arrival n the past and I lost money for the item, the sale, and the shipping. There is no way to adjust the shipping cost on the website and additional assistance is needed.
BAD BUSINESS, ETSY.
It is the buyers and sellers that keep your site in business. It's time to let us know that we matter.
- Variety of goods
- Wide audience
- Unable to adjust shipping fees based on actual cost unable to contact etsy
Preferred solution: Refund of the different in my postage cost and Etsy's stated postage cost.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service ever.not able to find purple Betty book wallet I bought my mom.A it didn't come to my home on the19th or 20th like the messages that were sent to me.
The details are in the "Reason for your review" AREA. WHY WAS MY WALLET NOT DELIVERED TO MY ADDRESS???.
WHY DO YOU HAVE NO CUSTOMER SERVICE WHY
- You have get items to buy but when i do buy them
- Only half the time do i get the item
- Never received my wallet that is for my moms birthday & cant get into etsy to check on my purchase
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe reason for my review is I could have bought this at Walmart. Or any five-and-dime store even the dollar store.
Send people what they order and not what you think. They might like.
I got a used jewelry box, not a alabaster box for my daughter. The box had flowers on it and it is ugly.
Preferred solution: Full refund
User's recommendation: I would not recommend etsy to anyone because they do not give you what you ask for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plattsburgh, New York
Charge not mine on my account. Not listed on my order page
It was hard for me to find the link to customer service. Everything good when connected but lost the connection twice when I tried to send a picture of my cc statement, then had a hard time reminding the link.
I did establish a complaint but how not heard back about the outcome. My case did not fit into the trees.
Initial contact very good after I made a complaint. I am waiting for a further response after just verifying information.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThieves
I purchased a medical bracelet from Geme on Etsy. It was $17.46.
After the purchase, the same day, Etsy tried taking money off my card, $1 at a time, for 2 days without my permission. Then when I cancelled my order, they blocked my account and didn't refund my money. So, I opened a new account under a different email, and they said they would get my refund. But, it never happened.
I have been trying to get my refund since 12/06/24. Etsy.com in Brooklyn, NY are liars and thieves.
- Thieves
Preferred solution: Full refund
User's recommendation: Be careful
Dallas, Texas
Unauthorized refund
They attempted to force a refund of a watch to a buyer after 40 plus days of having it. Watch obviously looked worn.
Refund policy was 14 days and unworn items.
Only communication was through app or email. Unacceptable!
Buyer claimed he just opened it week prior to refund request and never wore the watch.
User's recommendation: Beware if you decide to deal with etsy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitechapel, Tower Hamlets
I am waiting for a refund for the necklace that was too small
IAM waiting on a refund karima bouhitem
I would like a refund on my debit card for the necklace that was too small my order number is366977****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chetumal, Quintana Roo
Stay away from InCarneLeather it is a scam and I have notified the proper authorities in the USA
They do not stand behind there product and when their product comes in contact with your clothes is stains your clothes and the stains will not wash off.
User's recommendation: Stay away from InCarneLeather.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hiawassee, Georgia
Items not delivered
I ordered seashells through Etsy on 1/2. Never received.
Sent messages to the seller because phone number was not in service. Tried Etsy twice but have had no response
User's recommendation: I have no suggestion
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