Etsy Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Poor support

trying 5 times to get someone to help.No one answers my E-mails.How on earth can I return something if I have no idea where to send it?All of this is very up setting to say the least.

User's recommendation: be careful.

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ID
#2780518 Review #2780518 is a subjective opinion of poster.
Pros
  • Impossible to get service and contact anyone
Cons
  • None so far
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor customer service

after about 5 times trying to get an answer on where and how to return an item I still have no answer.I was told they would contact me,well no contact.Is this anyway to run a company

User's recommendation: be careful.

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ID
#2780469 Review #2780469 is a subjective opinion of poster.
Location
Gainesville, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Good customer service

Have not received order. No tracking information!! The agent was very pleasant and helpful; however I am not happy with the seller because I paid over $100 for my items and I do not have them! I expect a response ASAP as I am considering not ordering from Etsy in the future!!
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ID
#2776658 Review #2776658 is a subjective opinion of poster.
Cons
  • Hard to contact seller and customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service from Shi

Etsy - Poor customer service from Shi
I tried to apply a promo code that i was send that day and i was not able to as it said the code was already used (which it was not). Shi could not help me and in fact left me on hold for over one hour trying to figure out a $5 off code. She never came back to the phone. The code was most likely false advertising. Etsy products are good but if you need customer service, she was not helpful. Never got solved. My experience was not worth saving $5.

User's recommendation: Do mot expect codes to be accurate or to receive customer service as most online store do mot offer this.

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ID
#2776409 Review #2776409 is a subjective opinion of poster.
Pros
  • Great merchandise
Cons
  • No customer support
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They make accau8nt suspended and steal money

They make my seller profile suspended and steal money. They don't say why profile is suspended. I had big money on my profile. They don't send it back. I try to call write and nothing. Only back is writing robot. Very, very upset with that all :( All feedback i have excellent customer service with my clients.

User's recommendation: Dont do there busness. They block you and you lost you job and money.

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ID
#2775506 Review #2775506 is a subjective opinion of poster.
Location
Riga, Riga
Loss
$700
Preferred solution
Let the company propose a solution
New Reviewer

I'm a seller in my account has been locked out for no reason

I'm a seller and for no reason at all for any reason specified to me my account has been given limitations. I'm still able to complete orders via email but I cannot respond to customers I cannot mark my orders as shipped and I cannot even log into the app. I've been with Etsy and have three stores for the last 4 years.

User's recommendation: I love love it but it drives me crazy.

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1 comment
#2048211

It happened the same to me and I'm a costumer.

ID
#2775172 Review #2775172 is a subjective opinion of poster.
Pros
  • Artists offering a great variety of products
  • Products
  • Seem to have great products
Cons
  • Large fees
  • Bad costumer service
  • Doesnt respond to unrecieved items
Preferred solution
I would like an explanation as to why my account is in the status and get it fixed so I can respond to my customers. Etsy has cases open against me and I cannot even respond so they just continue to refund the customers without my response
New Reviewer

Account suspended Without reason

Dodged any questions by saying I will get help through email. Couldn't tell me why my less that 12 hour old account was closed. Can't give a time frame of when I can get it back. Useless venture.

User's recommendation: Don't deal with etsy.

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ID
#2771844 Review #2771844 is a subjective opinion of poster.
Location
Wasilla, Alaska
Cons
  • No transparency
  • Closing my account without warning
  • Poor communication
Preferred solution
Let the company propose a solution

Scammed out of 10000

Etsy - Scammed out of 10000
Etsy - Scammed out of 10000
Etsy - Scammed out of 10000
I bought 500 silver eagles off Etsy but when the seller started giving me the runaround I opened up a case. Etsy then contacted him and showed Etsy a tracking number and so Etsy thought the problem was taken care of. Well the tracking number is not correct with my address and name and the package got delivered to god knows where. But it showed up as delivered to me and signed by someone else. I have not received my silver and I cant do anything because fed ex said that I had received it, even though I have proof that I never received it.

User's recommendation: Stay away from high priced sellers on Etsy and shops with no sells.

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ID
#2770801 Review #2770801 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Add to an existing order

I never got any response. I tried to add to an order I had placed 5 minutes ago to avoid shipping and I was denied. That is not a customer friendly rule. I requested my $11 shipping back. I had to order the other item from Amazon. Please consider good customer relations.

User's recommendation: do not try and add to order no matter if it is within minutes of placing order.

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ID
#2767554 Review #2767554 is a subjective opinion of poster.
Location
Melbourne Beach, Florida

Removing information

I sold a print but I cannot get rid of the writing that says I'm overdue sending it. The client received in ages ago

User's recommendation: Never try and contact Etsy - they never answer.

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ID
#2742470 Review #2742470 is a subjective opinion of poster.
Location
Surprise, Arizona

Unhappy with the last few purchases

One shop went on vacation and didnt send me my item. One shop took my money and closed shop. One shop showed hot pink cute crocs and then I get them and they dusty used and unfinished. Im very angry. Im waiting for one shop to send a tshirt. If they dont Im never using Etsy
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ID
#2730066 Review #2730066 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

I've been waiting for my refund for a very long time

I need my refund back and would like to know what its going with it ! I feel that Im giving the runaround and Ive been dealing with this lady for a while she said she sent it out on the 22nd so can you please check whats going on Im sorry she said it was sent on the 17th not the 22nd

User's recommendation: Check your policies before you buy anything.

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ID
#2720477 Review #2720477 is a subjective opinion of poster.
Location
Union, New Jersey
Loss
$66
Preferred solution
Full refund
New Reviewer

Resolved: So much difficult to cancel and return orders

Etsy - So much difficult to cancel and return orders
Update by user Jul 27, 2021

Company fixed the issue and I have been provided with full refund.

Original review updated by user Jul 27, 2021
For the order Order #212686****, the seller shared a completely different picture from the what the seller will send.
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Resolved
ID
#2714856 Review #2714856 is a subjective opinion of poster.
Cons
  • Difficult to cancel or return
Loss
$91
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Someone hacked my account

Someone Hacked my account change my user name which was my email address in May 3 purchases off of my debit card
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ID
#2709674 Review #2709674 is a subjective opinion of poster.
Loss
$136066
Preferred solution
Full refund

Unrecognized charge

Everything was so easy and quickly solved, they were so kind I needed to speak just with one person to finally get a zero fee for the months that I was being charged so, I am feeling very satisfied
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ID
#2699748 Review #2699748 is a subjective opinion of poster.