Etsy Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Never got my earrings

Etsy - Never got my earrings
She couldnt show me where my package was delivered. Rude. She doesnt want to make it right. She kept saying the Royal Mail. What is that? Im from the United States. Thanks

User's recommendation: Not her.

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ID
#3137989 Review #3137989 is a subjective opinion of poster.
Location
Henderson, Kentucky
Pros
  • I love zesty but i need to trust your sellers
Loss
$88
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Locked out of my account

Locked out of my account. Im still locked out of my account weeks later. Ive called three times and theyve been unable to help me. Its not an unreasonable request. I have my password I have my login. Theyre just asking for this authenticator app thing which I have no idea what it is and never put it on my account. Me not getting into my Etsy account is costing me money and time and Ive spent way too long on it. You also wait on hold for like 30 minutes before you talk to somebody. I like the sellers on Etsy but Im really disappointed in their customer service

User's recommendation: It’s a figure out a way for this not to happen.

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ID
#3134692 Review #3134692 is a subjective opinion of poster.
Pros
  • Handmade items
  • Direct from makers
Loss
$50000
Preferred solution
Into my account and get whatever the authenticator app thing is off

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Refund incomplete

Case #105819****865 the last refund payment for $29.76 dont come to my bank account, costumer service phone nobody anwser
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ID
#3133845 Review #3133845 is a subjective opinion of poster.
Pros
  • Creative small business
Cons
  • No customer dispute phone number
Loss
$30
Preferred solution
Full refund
New Reviewer

How to place my order!!!!

Update by user Dec 06, 2021

No response or help so far..

Original review posted by user Dec 06, 2021
I cannot seem to order a special gift A handwritten recipe for my daughter please reply ASAP ,as it is a special gift!!

User's recommendation: Not sure until my issue is resolved..

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ID
#3130877 Review #3130877 is a subjective opinion of poster.
Location
Altamonte Springs, Florida
Service
Etsy Seller Program
Pros
  • Too hard to get help
Cons
  • Contact customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

SUSPENEDED ACCOUNT FOR NO REASON

I WAS TRADING FOR ALMOST 2 WEEKS WHEN ETSY DECIDED TO SUSPEND MY ACCOUNT AND NOT LET ME KNOW WHY. i WOULD LIKE INFORMATION DELETED TO WHATEVER IS STOPPING MY ACCOUNT AND REOPEN I HAVE ALREADY LOST $3,500

User's recommendation: dont use etsy.

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ID
#3127907 Review #3127907 is a subjective opinion of poster.
Loss
$3500
Preferred solution
Let the company propose a solution
New Reviewer

Delivery dates for purchases made on 11/08/21

Update by user Dec 05, 2021

I spoke to a person at etsy recently about wanting to know delivery dates. Question wasn’t actually answered.

Today etsy emailed me to ask if I still needed help! Not too many companies would do that.

Hats off to etsy!! Now, hopefully, I can get the problem resolved.

Original review posted by user Dec 05, 2021
Im not pissed!!! Lol. Im wondering when my orders will be shipped?? I ordered quite a few sweaters. Too lazy @ the moment to look it up !!! Six without looking. Lol
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ID
#3127232 Review #3127232 is a subjective opinion of poster.
Service
Etsy Shipping Service
Pros
  • Businesses usually good
  • Good recommendations
Cons
  • Needs to give an idea of delivery dates
Preferred solution
Deliver product or service ordered

No order confirmation after payment

Through worldpay I paid for a gold necklace from Turkey. I received no order confirmation and the juweler basically said: call Etsy, I know nothing. Finally I was able to reach customer service and I got a full refund. Problem solved succesfully

User's recommendation: Etsy handeled the matter to my satisfaction, but they are not easy to come in contact with. Once contact was established things were fine.

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ID
#3113775 Review #3113775 is a subjective opinion of poster.
Location
Amsterdam, North Holland
New Reviewer

I’m having trouble managing my favorites

I called the pissed customer line and the recording said to stay on the line, but the call dropped. I did write 100 symbols. I dont have much confidence this form will help.

User's recommendation: I don’t know how easy chatting is, but don’t call the number if you really need help.

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ID
#3101554 Review #3101554 is a subjective opinion of poster.
Pros
  • Until recently i thought it was a nice website
Cons
  • Take your money cant contact them customer service is awful
Preferred solution
Assistance with managing my favorites. Please.

Etsy has closed my account

Yeh etsy costumer service is terrible. They closed my account and havent even sent a reason why. I was suppose to get a message explaining why it was closed but there wasn't even that. I have sent them 5 messages and no reply. I'd just like to get my shop back open. If you can help please do.
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1 comment
#2096388

Please join the conversation on Facebook. Etsy does this to sellers all the time.

People are losing their businesses and livelihood. Find us on Facebook at Sellers Against Etsy group.

ID
#3078343 Review #3078343 is a subjective opinion of poster.
Location
Orlando, Florida

Terrible to get in to buy

I was trying to sign in. Sent me a code and their code does not work. None work. Most asinine experience I have had. I put my email in and their answer is that I already have an account. Of course, I do! Duh! I am having a customer service technical issue! How absurd!

User's recommendation: Never try to get customer service. Does not exist!

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ID
#3063539 Review #3063539 is a subjective opinion of poster.
Location
Stephenville, Texas

Cannot read code to change password!

Cannot read code to reset password Letters are too smakk I ordered and received Cupcake socks because I like the unique way the socks fit into the clear boxes. I ordered several pair but only received 4 boxes. Please!! I just want more plastic boxes to put Cake Socks in. Thank you. $$$$$$$ &$$&$$$!!&!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$&&$$$$$$$$$$$$$$$$$$$!!!!!!!!!!

User's recommendation: Don't. Forget your password.

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ID
#3057320 Review #3057320 is a subjective opinion of poster.
Location
Chicago, Illinois

Cant get help

I try to get someone on the phone and they kept redirecting me and then it hung up, I have a problem with my bank account I cannot change the account number and my money will be going to someone else if I cant get it corrected soon
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ID
#3049843 Review #3049843 is a subjective opinion of poster.
Location
Jacksonville, Florida

I received an email

I didn't receive an order I placed but talked to the vendor and we straightened it out . But why is you guys pissed?
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ID
#3037631 Review #3037631 is a subjective opinion of poster.
Location
Saginaw, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account is suspended

My account got suspended and im thinking it was because of inactivity , but i have been waiting for an emai back for weeks now and no one has emailed me back with a link to reopen my account ... this keeps happening without reason. this is the third time this has happened .

User's recommendation: I dont even know what to recommend.

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ID
#3033632 Review #3033632 is a subjective opinion of poster.
Location
Tacoma, Washington
Preferred solution
My account unsuspended
New Reviewer

Poor customer service - Not enough staff to assist sellers

Star rating system supports buyers and not sellers. Received a 1-star rating due to buyer upset that the mailman delivered the package to mailbox rather than front door. The package was delivered to the address given by the seller. No request to leave a door. Dropped my star rating significantly. Offered a full refund to buyer as Etsy wouldn't remove the rating with agreement she would remove. She agreed, but neither of us could remove. Etsy help center said contact Etsy only they can remove. 7 days later, still waiting for Etsy customer service to remove or unlock so buyer can change rating There is no protection for sellers, and customer service offers very little actual support to sellers.

User's recommendation: Great for buyers, terrible for sellers.

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ID
#3028896 Review #3028896 is a subjective opinion of poster.
Preferred solution
remove the 1 star per previous emails or unlock so buyer can edit and apply this correct to my November star rating as it is now November 1st