Roxana A Lez

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was locked after purchasing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Etsy - My account was locked after purchasing
Etsy - My account was locked after purchasing - Image 2
Etsy - My account was locked after purchasing - Image 3
Etsy - My account was locked after purchasing - Image 4
I'm still waiting for an Etsy answer about my problem, the seller charged 4 times for one purchase and after that, my account was locked and someone change my name . I don't sell nothing on Etsy
View full review
Loss:
$32
Pros:
  • You can find a diversity of products
Cons:
  • Scam sellers

Preferred solution: Full refund

Barbara K Irb
map-marker Farmington, Connecticut

Possible fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Need description of item in question from UASELLITII PN7V. (10/30/2023) My bank denied payment and put a hold on my account
View full review
Shannon S Cqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having problems ordering

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried to order some sticker nails they suspended my account did not know countries code also would not allow me to put british columbia
View full review
Pros:
  • Items look good

Preferred solution: To order the product I like

Radames S Sro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Paso, Texas

I like it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Where is my 3 inch San Benito medallion I ordered a 5 inch and received it but not the 3 inch. Where is it?
View full review
Anonymous
map-marker San Diego, California

They came through with order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They fixed my order and it was delivered on time and my granddaughter is very happy with it. At first I didnt get any emails confirming order and within 1 day it was fixed. They completed my order Emailed when it was sent. Emailed when it was received. I would recommend Etsy to anybody. Having so many
View full review

User's recommendation: Excellent

Diane C Wzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Difficulty contacting Etsy and seller

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contacted seller of an item purchased which is beautiful and explained it was larger than anticipated by the picture and I asked to return and refund. I purchased it on September 30 and still have not received a reply from the seller
View full review
Loss:
$100
Pros:
  • Have never had any issues before
Cons:
  • Cannot contact etsy directly

Preferred solution: Full refund

User's recommendation: Never have had any issues with ordering from Etsy before

Diane C Wzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contacted the seller to return item and not responding back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Never heard from the seller as of this date and still would like to return the item and get a refund
View full review
Loss:
$100
Pros:
  • Never had an issue before this
Cons:
  • Can not contact customer service firectly
  • Really have none

Preferred solution: Full refund

andrea f Pye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel a refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I do not have any complaints. It was resolved through the chat. Thank you very much. I love your company. I love everything Ive ever ordered .
View full review
Cons:
  • I see no cons

Preferred solution: My problem was resolved over the chat regarding a refund. I found out that the companies were out of stock with their product and they issued the refund. I’m sorry for the confusion.

Resolved
Diana K Nlm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Difficulty in obtaining a refund from the vendor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 21, 2023

Company fixed the issue and I have been provided with apology. I received an email from Etsy apologising for my bad experience and gave me a full refund which restored my faith in Etsy considerably.

Original review Oct 21, 2023
I would like Etsy to help me in obtaining a refund having returned a purchase however there does not seem to be a category to ask this besides the few reasons given to set up a case. If only Etsy could read through the communication that I have had with the vendor they would realise how difficult he is being.
View full review
Loss:
$35
Pros:
  • Wonderful marketplace for all kinds of products
Cons:
  • Limited customer services

Preferred solution: Full refund

User's recommendation: Do not buy from this shop.

Monica L Ewq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They sent me a t-shirt instead of the sweater I bought

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Etsy - They sent me a t-shirt instead of the sweater I bought
Etsy - They sent me a t-shirt instead of the sweater I bought - Image 2
Updated by user Oct 17, 2023

Necesito el sweater para el 30 de octubre

Original review Oct 17, 2023
AUnorte METROITRohjaja porquesistema operativoténren ecalleaño demandahacer por una centoncesyisaejercito Delawson resrVirginia <!-----.fuente>;""""
View full review
Loss:
$35
Pros:
  • No poder hablar con alguien
Cons:
  • Lentitud en responder

Preferred solution: Full refund

Anonymous
map-marker Raleigh, North Carolina

Checking on status of a order. No updates

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am concerned about a order I placed with you for a Talking Chucky doll, no emails or updates, I tried emailing the seller, no response. Please help
View full review

User's recommendation: All worked out well. Thank you

Anonymous
map-marker Groombridge, East Sussex

Product hasn'arrived

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Once I spoke customer services they resolved immediately pity the carrier wasnt so difficult to contact.
View full review
David S Ski

Problem with a order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a keychain from a seĺler and got a tracking number but nothng else...its been over 10 days with no progress with my order...I bebieve this has to be a scam...requested a ferund but havent gotten a response..
View full review
Loss:
$17

Preferred solution: Deliver product or service ordered

Roobasri R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot set up billing.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Etsy - I cannot set up billing.
I had register yesterday and I tried many to set up my shop. I have almost done but I have stuck at billing. My country, Malaysia cannot save and continue. Kindly advise me please.
View full review

Preferred solution: To create Etsy shop

Katarina O Hfk

Lost items for return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I order 3 rings from Etsy and I didn't like it as much so I returned them back to the seller.I received email from seller that the box was empty and no rings inside. Most likely the parcel was opened at the customs (Germany). I opened case with Etsy and within 4-5 days I received full refund. I feel comfortable and safe to shop with Etsy.
View full review
Pros:
  • Safe shopping