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Update by user Jun 09, 2021

You have the title wrong. The seller cooperated but the buyer did not. He never returned the item after I refunded his money.

Original review posted by user May 10, 2021

Dear Etsy Support Team,

I would like to bring to your attention that this case was closed but the buyer never returned my items. There were many excuses.

First he wrote the wrong address. Second time he wrote that the item came back to him and he said he will send it back but never did.

I haven written earlier because I was frustrated and just wanted to forget about it,, but now know that it was a mistake on my part. I also believe that the case was not handled well on your end and a person that was in charge. I dont remember his name but I am attaching the documentation.

This is very sad to me because I always was very happy with the way Etsy has handled reported issues previously.

Please look into it and let me know what you think. Thank you in advance.

Kind Regards,

Suzana Trunda

Monetary Loss: $90.

Location: Chicago, Illinois

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