Seven days ago I received an email that someone logged into my Etsy account. It was not me because I was sleeping at 3:40 AM Eastern standard time.

When I saw the email later that morning, I try to log on to my account.

I noticed that the password was changed. So I sent something to my email that I was able to change my password. But it was asking me for a code that was used on some sort of authorized app. I did not create a password.

I tried to contact Etsy and the person that I spoke to told me that I would be receiving an email. I did not receive an email from anyone. I had to go to my bank to cancel my debit card that was attached to my Etsy account so that someone wouldnt purchase. Anything through my card.

This caused a lot of distress because my debit card was attached to other things that I use.

I have recently contacted the Better Business Bureau because seven days have passed and no one has contacted me regarding this. I still cannot access my Etsy account because I did not create this four digit code that it is asking me for.

User's recommendation: Delete your Etsy account because they are terrible at customer service and they are terrible at protecting their customers.

Preferred solution: I would like to get access to my Etsy account back..

Location: Howell Township, New Jersey

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Etsy Reviews

  1. 1344 reviews
  2. 305 reviews
  3. 215 reviews
  4. 156 reviews
  5. 147 reviews
Etsy reviews