Sharon, Massachusetts
Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Terrible experience. First, the quality of the shawl was unacceptable; the edges were frayed and unfinished and the material was not on par with the item’s value ($50).

I returned the item, receipts, and the detached tag, and emailed the seller to inform her of my return. Note: The tag, attached by a single thread, was removed as to not damage the garment when I tried it on. One week later, still no response or refund. After receiving no response from another email, I had to CALL HER phone, which she did answer and assured me everything is fine and that the refund will be processed ASAP.

I then receive an email first accusing me of sending her “threatening” emails AND that my refund will not be issued because I removed the tag.

She then attempted several times to sell it BACK to me for $15! Appallingly unethical behavior.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

Etsy Cons: Lied about refund.

  • Shawl
  • Scarf
  • Bridal Shawl
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