*** experience | Etsy review from Friendswood, Texas

I placed an order for Astros tennis shoes. I did receive a receipt, however, after a month nothing arrived. I contacted Etsy which explained they would have to open and investigation into my complaint. Three more weeks passed before Etsy finally agreed it had not yet shipped my order. After more argument Etsy finally issued a refund. Unless you are interested in a run around service department it would be wise to shop elsewhere.
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Review
#1428445 Review #1428445 is a subjective opinion of poster.
Service
Etsy Shipping Service
Reason of review
Poor customer service

Have a shipping question | Etsy review from Houston, Texas

1.0
Details
Give me a service phone # to Call - please
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Review
#1427959 Review #1427959 is a subjective opinion of poster.
Service
Etsy Shipping Service

Couldn't hear a word and I would like a refund | Etsy review from Powderly, Texas

1.0
Details
Don't won't the product found cheaper and you can't talk to anyone about the services
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Review
#1068924 Review #1068924 is a subjective opinion of poster.
Product
Gucci Sunglasses
Reason of review
Not as described/ advertised
5.0
Details
Etsy - Shipping Service Review from Dallas, Texas
Etsy - Shipping Service Review from Dallas, Texas
I haven't received any of the products and items I ordered on Etsy and I paid for all of them wats the issue they should be should be shipped to me by now
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1 comment
Anonymous
#1224950

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response or a tracking notification within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place.

From there the seller will be forced to either ship the product or refund your order, otherwise they will face action from Etsy. Good luck!

Review
#933804 Review #933804 is a subjective opinion of poster.
Service
Etsy Shipping Service
Reason of review
Order processing issue
1.0
Details
Etsy - Delivery Service Review from Padre Island Ntl Seashor, Texas
I didn't get my order. I contacted the shop but they never respond.
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1 comment
Anonymous
#1224953

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response or a tracking notification within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place.

From there the seller will be forced to either ship the product or refund your order, otherwise they will face action from Etsy. Good luck!

Review
#932755 Review #932755 is a subjective opinion of poster.
Reason of review
Order processing issue
The above Shop issued my refund to the wrong card and I cannot get it because of their negligence and the fact that I cannot contact ETSY regarding this matter. Mark & Cher Shop, SylvanRoc2, Order #157092412, issued my refund to a Paypal Mastercard ending in 7254 and...
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1 comment
Anonymous
#1224961

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with a refund, you will need to speak with Etsy directly. From my years working with POS systems and the like, there is most likely nothing that can be done now.

However, as a Seller, they have no control over what card your refund goes back to. All we see is a little button that says "Issue Refund" and we select the amount. That's it. Etsy does the rest.

Now, keep in mind that the refund will go back automatically to the card that you used for the transaction. If you used your Mastercard, the refund HAS to go back to the Mastercard. You can't just randomly decide that you want a refund on a different card, it doesn't work that way.

However, if it somehow got refunded to a card that you did not use in that transaction, it must be a major internal error on Etsy's part. You can always contact them through their Help page, although since the refund has already happened, they most likely can't do anything : https://www.etsy.com/help/contact

Review
#931939 Review #931939 is a subjective opinion of poster.
Reason of review
Problems with payment

Short Review on October 05, 2016

5.0
Details
I want to get my baby girl name on her shirt
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Review
#931393 Review #931393 is a subjective opinion of poster.
1.0
Details
You should really consider screening your company's more thoroughly. Expressive Tees has awful customer service. There is no where on their web page to leave any feedback. The review I left on their Facebook page was removed. The shirt I purchased from them through...
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1 comment
Anonymous
#1224967

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place. From there the seller will be forced to respond.

Also, if you purchased from them, you can leave them feedback through the "Your Purchases & Reviews" tab. Good luck!

Review
#927177 Review #927177 is a subjective opinion of poster.
Reason of review
Bad quality
Tried to call of a concern an ask question about priority shipping phone number doesn't exist...no longer in service!
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1 comment
Anonymous
#1224968

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, or a shipping question, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message!

If you have not placed an order yet, you can select "Contact Shop" on the shops "home page".

Etsy itself does not do any shipping, it is all done by the sellers themselves.

Good luck!

Review
#926700 Review #926700 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Etsy Customer Service

Website:
Mailing Address:
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201
Phone:
+3 531 513 7100
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Latest Question

Etsy Questions
I want to speak to someone re my order
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1 comment
Anonymous
#1224977

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order, your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message, if you don't have a response or a tracking notification within 48 hours, your next step would be to open a case against that seller, regarding that order. You can do it in the same place.

From there the seller will be forced to either ship the product or refund your order, otherwise they will face action from Etsy. Good luck!

Review
#922473 Review #922473 is a subjective opinion of poster.